Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery problems Twice in 3 weeks. No shopping arrived as ordered so phone store and told no drivers so you are not getting delivery. Had to go to store to pick up big shop. Waited over 45 minutes in click and collect space only to be brought someone else’s shopping! Lack of communication from Waitrose is appalling. They are usually really good but things seem to be slipping recently.”

Helpful Report

Posted 7 months ago

“The customer service, Kath at your Uttoxter store, served me up, took me back, to "Back In The Day" Kath was polite, very helpful, when I couldn't pronounce Courvoisier, knew instantly what I was trying to say, and off she popped to get it, there was no, "Time means Time, as I was a little early, also there was no trouble, when I also had a return, if you don't mind me saying, Kath is a very good example how "First Facing Staff" delivers "Customer Service" upon entering your Uttoxter Store, based on Kath special qualities, in Customer Service, I will be visiting your Uttoxter store in future.”

Helpful Report

Posted 7 months ago

“I purchased strawberries from the Uttoxeter branch and the best before date was the 14th Sept ( next day) Every single one was inedible -they were soft and completely tasteless. They looked as if they had been frozen?”

Helpful Report

Posted 8 months ago

“Gone completely down hill! Staff are still lovely and helpful but seeing half empty shelves is disheartening. Get the impression the staff are not going to kill themselves to get up to speed having lost their share bonus this year and management going missing! Finally bought free coffee back but no newspaper with it! Gave me a reason to pop, use the cafe, drink read paper for free then shop! Oh and locally in Billericay the parking is a disaster. Sit there while 4/5 cars leave but barrier doesn’t open? Then you drive around for 15/20 minutes to find a space. Supposed to only have two hours but what if you need to shop local then finish at Waitrose? This after ‘losing’ 20 minutes! Previous system of spend £5 get free parking worked better!”

Helpful Report

Posted 8 months ago

“I purchased an Organic Chicken from Ely Branch on Sunday 28th July 2024 it cost me £19.85. Cooked a lovely Roast dinner but I have never had a chicken as tough as that in my life it was inedible, extremely tough couldn’t even chew it to swallow it. I ended up throwing it all away. I tried to call Waitrose customer service on the 0800 number and they spoke to me then left me holding for a while and hung up on me what great customer service. Not good really is it. I will never buy another meat item again from Waitrose, what a waste of hard earned money.”

Helpful Report

Posted 8 months ago

“Last 4 home deliveries products contained numerous items with 2&1 day use by dates !!!! This last one had 13 of the 24 items with 3,2&1 days use by dates - each time it’s just a refund for those items and no consideration for the inconvenience of having to have someone go out to buy those products again for me(am recuperating at home after big op) John Lewis/Waitrose your customer service is appalling !!”

Helpful Report

Posted 9 months ago

“I went to Waitrose yesterday to purchase a packet of Villiger cigars as it is one of the few “ luxuries “ I have. I was shocked that Waitrose charged over 25% more than another supermarket a few hundred yards away (Morrisons). Unfortunately Morrisons had a problem with their tobacco shelves and couldn’t access the product.Whilst I reluctantly accept that Waitrose is usually a bit more expensive for food items,I cannot understand how they can do so for a like for like product. To me it is simply profiteering”

Helpful Report

Posted 9 months ago

“Love our branch Plus free coffee And lovely magazine Great staff and parking too”

Helpful Report

Posted 9 months ago

“I order 24 bottles of wine earlier this morning as you had 25% discount on-line. I just had an extremely unpleasant phone call from a female staff member at your Sunningdale store, whose name I won’t mention. She was v v agressive and unpleasant and told me that she didn’t have my 24 bottles in stock and whilst I ordered on line that it was Sunningdale ONLY who fulfills these orders despite Windsor and Egham Waitrose branches being closer to where I live. When I said that the Waitrose website had said 24 bottles of the wine I ordered were in stock she spoke over me saying this was not true! The website advised me to lower the number of bottles I was ordering to 24 as that was all they had in stock! Why Waitrose do you employ agressive, rude staff members who enjoy bullying customers? She was a bully and told me she was cancelling my order as that particular branch would only fulfill my order despite the fact I ordered on line. This is simply not good enough”

Helpful Report

Posted 10 months ago

“Waitrose Comely Bank in Edinburgh is a disgrace. The store remains open as it undergoes a complete overhaul - no customer parking, no freezers, shelves all half empty, no ceiling with wires hanging out everywhere and the grubby interior on show and over food, two human checkouts with the majority converted into self checkouts for an older shopper demographic. It’s been like this for weeks already and will be for another few weeks apparently. Absolutely appalling and Head Office don’t give a damn - even staff has said as much privately. All this from a loyal customer of many years who is defecting to M&S and / or any supermarket who cares about its customers. 😡”

Helpful Report

Posted 10 months ago

“My son went to work here, he was politely greeted at first but a few weeks in he was bullied by a women called Amanda. She threw a rotten tomato at my son (only 19 years old) and she didn't even get the sack. I will be confronting the manager of this waitrose.”

Helpful Report

Posted 11 months ago

“Went to Waitrose Bromley to do our occasional shop, only to find that the manned checkouts have been replaced by do it yourself checkouts. Only one manned till remaining with a long queue. Bearing in mind the prices Waitrose charge we expect proper customer service. We will never go to shop at Waitrose Bromley again. It seems clear that the top management at Waitrose couldn't give a toss about customer service.....or indeed the customer. Goodbye Waitrose.”

Helpful Report

Posted 11 months ago

“Waitrose home delivery has disappointed me so much. I did multiple shopping to allow enough time to form an honest and fair opponion but look at the state of te vegetables and fruit! These are just examples from various orders I made. For the price charged it's absolutely unacceptable! Never happened with any other online supermarket. Will never online shop with Waitrose again!”

Helpful Report

Posted 11 months ago

“Definitely do not work here my daughter has been nothing but bullied by a stupid horrible women 1st was not doing her job right when she's been there less than a month oh and if u want a drink u can think again Amanda who calls her self management is not infact management at all she has made my daughters life hell Amanda bullies all the staff who work here people have complained no end about her and yet she's still there disgusting person she is she must get a kick out of bullying a 18 year she wouldn't dare do it to me that is a fact we are now going pursue legal advice over this cretin !!!!!!!!”

Helpful Report

Posted 1 year ago

“Ordered tenderstem broccoli on line, arrived 18.15 helpful delivery. But one hour later found broccoli yellow, threw it away. Of to Sainsbury’s, cannot be worse, buye waitrose”

Helpful Report

Posted 1 year ago

“I recently had a delivery from Waitrose. Young Jack helped enormously. Personable. Unique. He was just slightly late, however i was kept informed by telephone. No problems whatsoever. I collected a John Lewis parcel from Waitrose, Aylesbury. I remarked to the very professional lady on reception that i must not look at flowers. She gave me some beautiful daffodils. Such a kind gesture. It restored my lost faith in the company. I've been shopping with them for at least 25 years. And shall continue.”

Helpful Report

Posted 1 year ago

“I checked the receipt immediately at the store at Kingsthorpe, Northampton and found a Mother’s Day bouquet there for £45. Moreover, the store hasn’t even started selling them yet. Two sellers completely checked all three of my bags, scanned all my purchases, without even asking my permission. I stood there like a thief who had been caught, even though £45 had been taken from me. As a result, after 15 minutes of investigation, my £45 was returned to me...”

Waitrose 1 star review on 4th March 2024

Helpful Report

Posted 1 year ago

“One of the advantages of shopping with Waitrose were the personalised vouchers. However they suddenly stopped and the partners at the store that I had no idea why. I had not received any prior notification. When I contacted Waitrose on line I was told that change had been included when they recently changed their terms and conditions. Who looks at those? It seemed to me to be very sneaky. They broadcast when they reduce prices but not this what was, in effect, price increases.”

Helpful Report

Posted 1 year ago

“Waitrose ready meal Liver and Bacon. Indescribably bad - 3 tiny cubes of soggy liver. Just such a rip off”

Helpful Report

Posted 1 year ago

“Waitrose comely bank is were i normally shop i have been avoiding going their now as their carpark is in desperate need of a revamp & the roof has several really bad leaks last week something had been dripping on my car from the roof were my car was parked i spend £300 to get it polished off..not good..”

Helpful Report

Posted 1 year ago

Waitrose is rated 2.6 based on 650 reviews