Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our branch Plus free coffee And lovely magazine Great staff and parking too”

Helpful Report

Posted 7 months ago

“I order 24 bottles of wine earlier this morning as you had 25% discount on-line. I just had an extremely unpleasant phone call from a female staff member at your Sunningdale store, whose name I won’t mention. She was v v agressive and unpleasant and told me that she didn’t have my 24 bottles in stock and whilst I ordered on line that it was Sunningdale ONLY who fulfills these orders despite Windsor and Egham Waitrose branches being closer to where I live. When I said that the Waitrose website had said 24 bottles of the wine I ordered were in stock she spoke over me saying this was not true! The website advised me to lower the number of bottles I was ordering to 24 as that was all they had in stock! Why Waitrose do you employ agressive, rude staff members who enjoy bullying customers? She was a bully and told me she was cancelling my order as that particular branch would only fulfill my order despite the fact I ordered on line. This is simply not good enough”

Helpful Report

Posted 7 months ago

“Waitrose Comely Bank in Edinburgh is a disgrace. The store remains open as it undergoes a complete overhaul - no customer parking, no freezers, shelves all half empty, no ceiling with wires hanging out everywhere and the grubby interior on show and over food, two human checkouts with the majority converted into self checkouts for an older shopper demographic. It’s been like this for weeks already and will be for another few weeks apparently. Absolutely appalling and Head Office don’t give a damn - even staff has said as much privately. All this from a loyal customer of many years who is defecting to M&S and / or any supermarket who cares about its customers. 😡”

Helpful Report

Posted 7 months ago

“My son went to work here, he was politely greeted at first but a few weeks in he was bullied by a women called Amanda. She threw a rotten tomato at my son (only 19 years old) and she didn't even get the sack. I will be confronting the manager of this waitrose.”

Helpful Report

Posted 8 months ago

“Went to Waitrose Bromley to do our occasional shop, only to find that the manned checkouts have been replaced by do it yourself checkouts. Only one manned till remaining with a long queue. Bearing in mind the prices Waitrose charge we expect proper customer service. We will never go to shop at Waitrose Bromley again. It seems clear that the top management at Waitrose couldn't give a toss about customer service.....or indeed the customer. Goodbye Waitrose.”

Helpful Report

Posted 8 months ago

“Waitrose home delivery has disappointed me so much. I did multiple shopping to allow enough time to form an honest and fair opponion but look at the state of te vegetables and fruit! These are just examples from various orders I made. For the price charged it's absolutely unacceptable! Never happened with any other online supermarket. Will never online shop with Waitrose again!”

Helpful Report

Posted 8 months ago

“Definitely do not work here my daughter has been nothing but bullied by a stupid horrible women 1st was not doing her job right when she's been there less than a month oh and if u want a drink u can think again Amanda who calls her self management is not infact management at all she has made my daughters life hell Amanda bullies all the staff who work here people have complained no end about her and yet she's still there disgusting person she is she must get a kick out of bullying a 18 year she wouldn't dare do it to me that is a fact we are now going pursue legal advice over this cretin !!!!!!!!”

Helpful Report

Posted 9 months ago

“Ordered tenderstem broccoli on line, arrived 18.15 helpful delivery. But one hour later found broccoli yellow, threw it away. Of to Sainsbury’s, cannot be worse, buye waitrose”

Helpful Report

Posted 10 months ago

“I recently had a delivery from Waitrose. Young Jack helped enormously. Personable. Unique. He was just slightly late, however i was kept informed by telephone. No problems whatsoever. I collected a John Lewis parcel from Waitrose, Aylesbury. I remarked to the very professional lady on reception that i must not look at flowers. She gave me some beautiful daffodils. Such a kind gesture. It restored my lost faith in the company. I've been shopping with them for at least 25 years. And shall continue.”

Helpful Report

Posted 10 months ago

“I checked the receipt immediately at the store at Kingsthorpe, Northampton and found a Mother’s Day bouquet there for £45. Moreover, the store hasn’t even started selling them yet. Two sellers completely checked all three of my bags, scanned all my purchases, without even asking my permission. I stood there like a thief who had been caught, even though £45 had been taken from me. As a result, after 15 minutes of investigation, my £45 was returned to me...”

Waitrose 1 star review on 4th March 2024

Helpful Report

Posted 10 months ago

“One of the advantages of shopping with Waitrose were the personalised vouchers. However they suddenly stopped and the partners at the store that I had no idea why. I had not received any prior notification. When I contacted Waitrose on line I was told that change had been included when they recently changed their terms and conditions. Who looks at those? It seemed to me to be very sneaky. They broadcast when they reduce prices but not this what was, in effect, price increases.”

Helpful Report

Posted 11 months ago

“Waitrose ready meal Liver and Bacon. Indescribably bad - 3 tiny cubes of soggy liver. Just such a rip off”

Helpful Report

Posted 11 months ago

“Waitrose comely bank is were i normally shop i have been avoiding going their now as their carpark is in desperate need of a revamp & the roof has several really bad leaks last week something had been dripping on my car from the roof were my car was parked i spend £300 to get it polished off..not good..”

Helpful Report

Posted 1 year ago

“Purchased a festive ham £25.00. Very disappointed. More like reconstituted ham, completely flavorless. Also bought cheese biscuits which were stale and soft, but had a best before date of August 2024!! Absolutely awful.”

Helpful Report

Posted 1 year ago

“Collected and paid £30= for a turkey crown on 23rd December, cooked as instructions on 25th, what a disappointment. The meat was tough and lacking in taste. A family Christmas meal spoilt for us. No good all the TV advertisments when the products do not meet even a reasonable standard. Very poor.”

Helpful Report

Posted 1 year ago

“They didn’t deliver my online delivery. I was at home all day waiting. Rather than reschedule they cancelled my order and I will not receive a refund before Xmas. This leaves us with no food this week or over the Xmas period. I have no money left in my account to order food elsewhere and I have children. Absolutely devastated”

Helpful Report

Posted 1 year ago

“Just eaten a Waitrose ready meal, lamb in mint and redcurrant sauce. Can't believe how poor it was. There were exactly four very small pieces of meat swimming in sauce. Two of those chunks also consisted of half fat which has to be discarded leaving a tiny amount of meat. The sauce tasted all right but there was much too much of it in relation to the extremely miniscule amount of meat. Mashed potatoes and peas tasted fine but, again, portions way out of proportion to the meat. Expected more from Waitrose. My preferred ready meal is the no. 1 Moussaka but my local Caterham branch seems to have stopped stocking it for some reason.I I only buy ready meals rarely. I prefer to stick to gluten-free options which are few and far between. Please do a quality control check on this lamb meal as it appears not to be fit for purpose unless mine slipped through the control process.”

Helpful Report

Posted 1 year ago

“Waited 5 mins for canteen assistant to finish chatting to another assistant, then he looked me in the face said sorry and walked off!!! Girl said I’ll be with you in a mo, waited again waited, waited then decided I’ll have a cuppa at home! Terrible service at Waitrose these days but still the same high prices!!!! Usually I have to wait while they are talking to one another on their head phones! Everyone mostly miserable. Lots of empty shelves. Unable to download gift voucher which I’ve checked and double checked. Veg and fruit not good usually poor best before dates. Delivery of fresh veg all over the place got worst. Don’t shop so often there now. The last time ages ago I had free membership coffee - bitter! A shame gone downhill”

Helpful Report

Posted 1 year ago

“First time ordering online ordered some plant based ‘meat’ steaks as I thought I’d give these a try. Cost about£6 each so ordered 3 (£18) and then made rest of order up to £40 get delivery. Order arrived minus steaks. No advance warning given. Waitrose still advertising the products as available. Feels like I’ve been duped. I thought this supermarket had a good reputation. Complained and got a “we are deeply sorry” email, sounded insincere, so in future I will not buy from Waitrose.”

Waitrose 1 star review on 19th November 2023

Helpful Report

Posted 1 year ago

“I have recently started getting a waitrose delivery ,such a good service driver always very helpful as I'm slightly disabled polite always on time ,and the delivery slots are reasonably priced .A Southsea customer.Thank you.”

Helpful Report

Posted 1 year ago

Waitrose is rated 2.7 based on 642 reviews