Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd like to comment on Waitrose 1 Perfectly Fruited Hot Cross Buns. In the absence of any other traditional hot cross buns in stock, I bought these, unnecessarily larger/two in a packet hot cross buns. Normally it is hard to go wrong with the traditional ones. However, these buns are severely lacking in fruit - is that perfectly fruited? - and very, very dry, with a nasty flavour. I will certainly not be buying again.”

Helpful Report

Posted 6 years ago

“Good choice of vegetables I can’t find at the other major supermarkets. Worth paying slightly more for better quality. Also they always discount food stuffs near their best before or use by dates.”

Helpful Report

Posted 6 years ago

“I went to enquire about a particular plant and Emma & Anna were outstanding at the Newport Pagnell Road store Northampton they rang other stores went on google for me trying to source this particular plant whe's name was that of my dad who had just passed they have put my faith back in the human race for excellent customer service and being so very caring nothing was to much trouble I want to thank these 2 waitrose gems from the bottom of my heart X”

Helpful Report

Posted 6 years ago

“Why do you expect everyone to drink your free coffee on the move. I am disabled and find this idea discriminates against me. Also when I used the cup you have nsisted on providing it had a small hole at the top which allowed the coffee to spill out. I have cataracts in both eyes which are unfortunately inoperable due to my medical condition which could result in haemorage behind the eyes. My complaint is that when the coffee spilt on the floor I did not see it and was called a bloody nuisance by your staff . I spoke to your manager and the matter was resolved but I now have no alternative but to pay for my coffee at the restaurant. I am not poor and this is not a hardship but the principle is still irksome that your rules do not consider the needs of the disabled who cannot carry things around with them. A very disgruntled Waitrose shopper. My card number is 9210170778129237 and I am a good customer of Waitrose as is my daughter. I do think you should consider your policy's effect on the disabled. Yours sincerely, Mr C R Morris”

Helpful Report

Posted 6 years ago

“Did your recipe with Cod and prawns with fennel and white wine this week and it was delicious. Would like to thank eyanne for her help by printing off recipe giving us prawns and getting fennel for us on 24/3/19. Sorry its taken so long to get around to doing this and don't know if have name right but will certainly do it again and the fennel was delicious first time we have had it.”

Helpful Report

Posted 6 years ago

“My favourite supermarket offers not only quality products but also the best customer service who can surprise you with free box of cookies just to makes your day and appreciate to see you very often. Massive thank you to Marie from Waitrose Barbican for the cookies!”

Helpful Report

Posted 6 years ago

“I will travel an extra few miles so that I can shop at Waitrose. I have shopped at all supermarkets and find that fresh fruit and veg, when purchased at Waitrose, lasts longer. I think Waitrose tends to buy produce that is more fresh, which is why it lasts longer. I can get more obscure foods from Waitrose too, whereas other stores don’t tend to have it. Really liking the Waitrose own cleaning product range ‘Ecologocal’ - cheap, cleans brilliantly and plant based so it’s biodegradable. Customer service is always excellent. It’s my one stop shop, go to store for quality and all in all, an enjoyable shopping experience. Thank you Waitrose. I’ll be back.”

Helpful Report

Posted 6 years ago

“couldn't find a decent les anywhere since they sacked Corinne bailey”

Helpful Report

Posted 6 years ago

“I bought a punnet of fresh Waitrose raspberries. I started picking at them until I found a dead fly lurking underneath one of the raspberries. I contacted Waitrose customer service, after saying that they would investigate they took nearly 4 weeks to get back to me, only to say that they can't tell at what stage the fly got inside the box, as though that makes any difference! Flies, alive or dead, carry pathogens which, when they come into contact with food which is then ingested, can have devastating consequences on your health. No excuse!”

Helpful Report

Posted 6 years ago

“A warning to anyone considering sending flowers with Waitrose - don’t! They use Yodel as their courier, and the device is appalling. A bouquet ordered for my sister’s sixtieth birthday arrived a day late and in poor condition. I wish I had read reviews first, I just went straight to Waitrose as I wrongly assumed I would get a quality service.”

Helpful Report

Posted 6 years ago

“Didn't have a clue where to find my random shopping list and found 2 staff who were very helpful and got the stuff in about 1/10 of the time I expected 😁😁very happy!!!”

Helpful Report

Posted 6 years ago

“I am from the midlands and visited a branch in Swaffham. Norfolk. For a specific item while passing through. I must commend a young store assistant named Bethany who went the extra mile to find the item we required in a very mature, helpful and knowledgeable manner despite her young age. She gave us the courteous service we are accustomed to, equal to the Kenilworth branch we normally use. I do hope this commendation reaches the most deserved young employee named.”

Helpful Report

Posted 6 years ago

“Waitrose obviously did not consult with the elderly and those with physical disabilities when they decided to supply such ridiculously high chairs at their stores. In addition when I asked for help with the' carry out' service they refused to give me a piggy back!”

Helpful Report

Posted 6 years ago

“I recently ordered a birthday cake for my daughters 18th birthday. The cake cost £50 and was a specific 18th design. The day before I was due to collect, waitrose telephoned me to say the cake had been damaged in transit. They offered a replacement free of charge but unfortunately this would have been too late for my daughters birthday, as the cake would need to be re ordered. They suggested I come in store and have a look at the damaged cake to see if I could use it. On arrival to the store, one of the customer service staff showed me the cake. It was damaged and the happy birthday sign was beyond repair. However, they gave me the cake free of charge. I was also offered another birthday cake from the bakery also free of charge. Along with this they gave me some beautiful flowers, a bottle of Prosecco and some chocolates. They were very apologetic, recognizing the cake was for a special birthday. I don’t usually submit reviews, but I was very impressed with the efforts made to make up for the disappointment about the damaged cake. Fantastic customer service... thankyou waitrose.”

Helpful Report

Posted 6 years ago

“Great selection of products, you'll find things you won't get in other stores. Friendly and helpful staff. They've organised the store so the free tea/coffee machines are in the alley, saving space in the main store. Some items could be priced more competitively but the range of products make up for it in my opinion. Clean, organised and airy store, and free parking!”

Helpful Report

Posted 6 years ago

“Clean store, well stocked, helpful staff. Certainly not cheap, but always good quality and 100% reliable.”

Helpful Report

Posted 6 years ago

“I love going to the Waitrose store to buy bits and bobs, its pricey but worth it. You can get a free tea/ coffee from the machines if you have a mywaitrose card and, they always have bits that other supermarkets don't have. Also, there vegan range has expanded significantly in recent years and because of that, I have ultimately ended up shopping there more often. Really great store.”

Helpful Report

Posted 6 years ago

“WAITROSE DO NOT SELL OSTRICH EGGS. Drove to Lutterworth, Corley services M6 northbound and Kenilworth. One and a half hours and 75 miles later I’ve come to the conclusion Waitrose DO NOT SELL OSTRICH EGGS!”

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Posted 6 years ago

“Very helpfu”

Helpful Report

Posted 6 years ago

“I have not had a bad experience with Waitrose per say ... It was the Heston Blumenthal Christmas pudding individual and family size. I have bought these puddings for several years but after this year maybe not again for the simple reason they were all Clementine and very little pudding around it. Very disappointing ....”

Helpful Report

Posted 6 years ago

Waitrose is rated 2.6 based on 650 reviews