Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't have a clue where to find my random shopping list and found 2 staff who were very helpful and got the stuff in about 1/10 of the time I expected 😁😁very happy!!!”

Helpful Report

Posted 6 years ago

“I am from the midlands and visited a branch in Swaffham. Norfolk. For a specific item while passing through. I must commend a young store assistant named Bethany who went the extra mile to find the item we required in a very mature, helpful and knowledgeable manner despite her young age. She gave us the courteous service we are accustomed to, equal to the Kenilworth branch we normally use. I do hope this commendation reaches the most deserved young employee named.”

Helpful Report

Posted 6 years ago

“I recently ordered a birthday cake for my daughters 18th birthday. The cake cost £50 and was a specific 18th design. The day before I was due to collect, waitrose telephoned me to say the cake had been damaged in transit. They offered a replacement free of charge but unfortunately this would have been too late for my daughters birthday, as the cake would need to be re ordered. They suggested I come in store and have a look at the damaged cake to see if I could use it. On arrival to the store, one of the customer service staff showed me the cake. It was damaged and the happy birthday sign was beyond repair. However, they gave me the cake free of charge. I was also offered another birthday cake from the bakery also free of charge. Along with this they gave me some beautiful flowers, a bottle of Prosecco and some chocolates. They were very apologetic, recognizing the cake was for a special birthday. I don’t usually submit reviews, but I was very impressed with the efforts made to make up for the disappointment about the damaged cake. Fantastic customer service... thankyou waitrose.”

Helpful Report

Posted 6 years ago

“Great selection of products, you'll find things you won't get in other stores. Friendly and helpful staff. They've organised the store so the free tea/coffee machines are in the alley, saving space in the main store. Some items could be priced more competitively but the range of products make up for it in my opinion. Clean, organised and airy store, and free parking!”

Helpful Report

Posted 6 years ago

“Clean store, well stocked, helpful staff. Certainly not cheap, but always good quality and 100% reliable.”

Helpful Report

Posted 6 years ago

“I love going to the Waitrose store to buy bits and bobs, its pricey but worth it. You can get a free tea/ coffee from the machines if you have a mywaitrose card and, they always have bits that other supermarkets don't have. Also, there vegan range has expanded significantly in recent years and because of that, I have ultimately ended up shopping there more often. Really great store.”

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Posted 6 years ago

“Very helpfu”

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Posted 6 years ago

“Tom whitefield from the Poundbury store absolutely made our day today. It’s my little boy’s 2nd birthday on Sunday so I called ahead to see if this store stocked the decorate your own cake. Turned out they did and Tom put it back for me. When my family came to collect it, he gifted us a whole range of cake decorating bits and bobs because he thought he’d given me the wrong information on the phone. Not only was this beyond helpful, he then gave us a packet of blueberries for my son as a present. (He did offer a pack of chocolate buttons but my son can’t eat chocolate so swapped for blueberries)! I wish I could upload the picture of the finished cake. We are absolutely thrilled. Thank you Tom, I hope you receive this message!! Very happy customers.”

Helpful Report

Posted 6 years ago

“I had a home delivery of Waitrose groceries, however some items were listed as being delivered but actually the driver didn't have them on his van. He said he would contact the depot and they would be in contact. Within the hour I had a call from Waitrose, they said the missing items would be delivery straight away. 15 minutes later we had our items delivered along with a complementary box of roses. What fabulous service Waitrose offer, no wonder they are my favourite supermarket.”

Helpful Report

Posted 6 years ago

“I Bought a Christmas tree from. Mountsorrel store. It cost £25. The best Christmas tree ever. Good value and no mess never shed any needles. Looks as good as when bought at beginning of December. Just taken it out to plant in garden. Staff also very helpful there and loaded it in car.”

Helpful Report

Posted 6 years ago

“Essential strawberry trifle is just fantastic..it is light tasty and not loaded with sugar, very good quality..well done Waitrose”

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Posted 6 years ago

“Hello A massive thank you to Katie from your Canary Wharf branch for her excellent customer service after a leading supermarket let me down badly. It was very much appreciated!!”

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Posted 6 years ago

“Waitrose delivered today. Beer was delivered broken but sorted out fabulously. Wine from Waitrose (muscadet) astounding. Love Waitrose more than life itself. Xx”

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Posted 6 years ago

“My grocery online basket inexplicably showed a total (not mine!) of over £3000, totally clogging up and stopping my further orders. Phone online worker 'Reese' sorted this out for me most pleasantly. Thank you, Reese!”

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Posted 6 years ago

“They always have the products available that l go into Westfield to purchase.”

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Posted 6 years ago

“Great choice of good food”

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Posted 6 years ago

“I ordered Peonies from Waitrose Florist to be delivered to my sister for her birthday and they were delivered on time and were absolutely gorgeous (she sent me a photo of them) and she was thrilled.”

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Posted 6 years ago

“good service and happy staff”

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Posted 6 years ago

“Full of new products, high quality, large choice”

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Posted 6 years ago

“I have been in this supermarket and like usually I love all the products they have, fresh fish, seafood and meat. The staff very helpful and friendly, always happy to service you and very polite.”

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Posted 6 years ago

Waitrose is rated 2.6 based on 650 reviews