Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Christmas present. Not only is it stunning but when there was an issue with delivery (not due to them) they sorted that out too.”

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Posted 7 years ago

“Superb service and had what I needed at a great price.”

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Posted 7 years ago

“I use my local branch at least once a week. Product availability is excellent, staff are friendly and willing to help, parking is plentiful. They give me everything I need in the way of service!”

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Posted 7 years ago

“On time delivery, great offers and good substitutions for missing items, very polite delivery driver”

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Posted 7 years ago

“Good service and quality products”

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Posted 7 years ago

“I love Waitrose. In my local Waitrose. There are always plenty of people on the shop floor and they're really helpful even when it gets busy. I only really appreciate how good it is there when I go to another supermarket. I also love that I can order stuff on the John Lewis website and pick it up there the next day.”

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Posted 7 years ago

“Good service and quality products”

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Posted 7 years ago

“We shop at Waitrose frequently and the service there is always brilliant.Nothing requested is ever any trouble.Incidently the same can be said of John Lewis.”

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Posted 7 years ago

“I found a full size gluten free cake for only £4.00 (My husband is coeliac). I believe it was this price because it was undecorated. A cake of a similar size in other shops (decorated) is generally around the £8 mark, so very pleased - since glutenfree foods are always very expensive.”

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Posted 7 years ago

“Items in stock and well priced”

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Posted 7 years ago

“Excellent selection of products, easy website to follow, good discounts and home delivery with no charge!”

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Posted 7 years ago

“The staff are very helpful. The shops always look clean and tidy”

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Posted 7 years ago

“There products and produce are always in good condition and I can find items there I can find nowhere else.”

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Posted 7 years ago

“Their range of organic products and high quality.”

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Posted 7 years ago

“Fantastic service always.”

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Posted 7 years ago

“Excellent stock and brilliant service”

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Posted 7 years ago

“Fantastic service and good value for money. Great deal on fireworks.”

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Posted 7 years ago

“Staff friendly and knowedgable”

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Posted 7 years ago

“they are helpful if you ask where a product and the girls on the till always offer help”

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Posted 7 years ago

“On returning a leaking bottle of milk, Customer Services issued a £5 Gift Card for use in Waitrose or John Lewis. This covered two items and there is £2 left. Also had a free coffee via myWaitrose card!”

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Posted 7 years ago

Waitrose is rated 2.6 based on 650 reviews