Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is by far better than Sainsbury’s and Tesco. It might be a bit more expensive that low-cost supermarkets, but it pays off as higher quality food usually means better health.”

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Posted 7 years ago

“excellent food helpful staff and fast delivery on time too”

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Posted 7 years ago

“The staff were very polite and willing to help il a very pleasant manner-not push at the same time,nor patronising”

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Posted 7 years ago

“The total shopping experience with Waitrose is an excellent one. Good quality products, plenty of special offers and the level of staff service is second to none.”

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Posted 7 years ago

“good quality food and gifts in store. Great staff - always helpful”

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Posted 7 years ago

“They stock high quality items and are quick and efficent”

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Posted 7 years ago

“Free coffee, helpful staff”

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Posted 7 years ago

“Waitrose opened up in Solihull 18 months ago, and we were delighted. We often used to go to Kenilworth, where friends live, and go into their Waitrose store, as we loved their goods. Now its in Solihull, its 'our' place for shopping. The friendliness of the staff it great, the goods are first class, and their fresh meat is absolutely beautiful. I love Silverside of beef, and you could literally suck it without chewing it, it is so tender. I was poorly a few months ago, and on my first visit to the store after getting back on my feet, one of the customer service ladies came and found me and gave me a beautiful bunch of flowers - well back to shopping with us. What a lovely thought. Thank you Waitrose.”

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Posted 7 years ago

“Great service and friendly atmosphere. Special shopping voucher discount of £14 off a spend of £90 very tempting.”

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Posted 7 years ago

“Although Waitrose is not the cheapest of the main food shopping stores, I personally love some of their products and willing pay that little bit extra for the pleasure of eating excellent tasting food like their chickens!”

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Posted 7 years ago

“Excellent customer service, and always high quality goods. Always delivery on time and staff are always exceedingly respectful, attentive and polite, without exception.”

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Posted 7 years ago

“I shop at Waitrose every day and I like the staff being happy and helpful!”

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Posted 7 years ago

“Good quality food, different to other mainstream shops.”

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Posted 7 years ago

“A new Supermarket shopping experience. Waitrose are known for their quality but what was equally, if not more impressive was the Customer Care provided. It somewhat epitomised their attitude to their customer, attention to detail, exceeding expectations and putting the customer first, something one misses from the local corner store and has grown used to its absence in the supermarket. Waitrose in Salisbury obviously take time to train their staff in Customer Care and it pays dividends, I now look forward to the chore of shopping in the store.”

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Posted 7 years ago

“Waitrose is one of our local supermarkets. I love going there the atmosphere is always pleasant, warm and wecoming. You don't feel that in other stores. The produce is so variable from other stores. Everything's fresh, fabulous tasting and now the prices are online with other stores. People think you're "posh" shopping in Waitrose. It's my preference. I can have a nice snack and free coffee whilst in the store then cat Try on shopping. Having cats Waitrose sells the only flavour my cats like. I've looked in other stores the dont stock it. That's the other great thing they stock so much it's amazing. Love it.”

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Posted 7 years ago

“delivery on time and good choice of good products”

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Posted 7 years ago

“good servce good choice of product”

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Posted 7 years ago

“The food is always fresh and the staff always helpful. The parking is good, stores are beautifully clean and if thirsty they give a free tea or coffee! What more could a customer want.”

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Posted 7 years ago

“Excellent customer service and a free hot drink while I did my shopping.”

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Posted 7 years ago

“Their staff are a delight and their products are good. The shop is clean and it is easy to find what I am looking for. Parking is easy and I feel at home in the store. I have shopped there for nearly 50 years, what better recommendation can I give.”

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Posted 7 years ago

Waitrose is rated 2.6 based on 650 reviews