Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,862 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed several orders with waking her over the last few months using my multiple email addresses. I have used other suppliers but waking herbs products were always superior and I was very pleased to have them as a supplier. then I placed two orders within days of each other both for 1 kilogram or mhrb. the first order never arrived and the second order did make it right as the website said waking her s was out of stock of Brazilian mhrb. the order that didnarrive cost me 200 and was not the exceptional inner root bark that I had been used to receiving from waking herbs it was only bark the product that I've made from this order was inferior and ended up costing me money due to unfulfilled orders from my small group of customers. it was the worst MHRV I've received for any supplier so far. I contacted waking herbs about the order before that that never arrived and after several times of contacting and being told they would check with the warehouse I had to contact my credit card company in order to get a refund. I didn't want to leave this review because of the positive experience that I did have with waking herbs and really wish that I could continue using them as my supplier of MHRB however I was told to be honest with my review and so that's what I've done the bad batch of mhrB I received has not been addressed and has cost me financially and the struggle I went through to get a refund on the order that never shipped I don't feel was acceptable I do appreciate that I finally received my refund but I am upset that I feel like no longer use waking herbs as might go to supplier for dyes.”

Helpful Report

Posted 4 months ago

Hi Hollie, Thank you for your detailed review and feedback. We apologize for not meeting your expectations. We will reach out via email to discuss this further.

Posted 4 months ago

“This is my 3rd time ordering product 1st and second order were great 3rd order says pending payment.. I paid on the 17th and have emailed 2 times no respose.”

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Posted 5 months ago

Hi Aaron, Thanks for your message. We will contact you via email, but your order is now being processed and will be shipped on Wednesday.

Posted 5 months ago

“Not high quality vines.”

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Posted 6 months ago

Hi Andrew, We're sorry to hear that the product didn't meet your expectations. We will reach out to you via email to discuss this further.

Posted 6 months ago

“This company cannot get addresses correct. I still have an order that I have not rrceived because it was sent to a wrong address. Find a different retailer if you can.”

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Posted 7 months ago

We're sorry to hear that your package has not arrived. We will contact you via email to discuss this further.

Posted 7 months ago

“De rapé's van WH zijn goed van kwaliteit. Alleen krijg ik niet helder of wat ik besteld heb, ook ontvangen heb. De etiketten op de blikjes corresponderen niet met de info op de website en de rapé waar het mij juist om te doen was zat er niet bij. Na een kort, vriendelijk e-mail contact zou ik een tegoedbon krijgen, die heb ik nooit ontvangen. Er zijn andere, meer transparante winkels waar ik liever mijn rapé's bestel.”

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Posted 11 months ago

Beste Pyt, Bedankt voor de terugkoppeling over je order. Het spijt ons te horen dat het niet helemaal voldoet aan je verwachtingen. We zullen contact met je opnemen om dit verder te bespreken.

Posted 11 months ago

“for $10 more i could have purchased a full sized adult kuripe elsewhere and not wait over 2 months for delivery.”

Helpful Report

Posted 1 year ago

Dear Couter, Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in receiving your order. We understand that waiting for over two months for delivery is not the level of service we aim to provide, and we deeply regret any inconvenience this has caused you. Your input is invaluable in helping us improve our services, and we are taking your comments seriously. We acknowledge that the price difference and delivery time have fallen short of your expectations, and for that, we are truly sorry. We are actively working to streamline our shipping processes to ensure that our customers receive their orders promptly and without unnecessary delays. While we can't undo the experience you've had, we are committed to learning from this situation and making necessary improvements to prevent such occurrences in the future. Should you decide to give us another opportunity, we will do our utmost to provide you with a better experience. Your satisfaction is of the utmost importance to us, and we hope to have the chance to regain your trust in our brand. Thank you for bringing this to our attention, and if you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your feedback as it helps us strive for excellence. Best regards, The Waking Herbs Team

Posted 1 year ago

“The people at waking herbs are very nice and have great customer service. However the shredded bark was not what I thought it was, but then when I told them they sent out complimentary Brazil powdered bark as replacement and the product was definitely better then the first but still not as good as my original distribution place. The pros were shipping time... even though I had one package after that never show up and got sent back but then they sent out a complimentary replacement. Realistically if you want it the quickest buy it Saturday early or sunday late night so it's processed Monday and u will get by Friday. But buying in on Friday you will definitely get it the next Friday or no sooner then Thursday. Wish quality was a little brighter and higher yields. Thanks will continue to mess with company as necessary”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to share your feedback about your experience with Waking Herbs. We genuinely appreciate your kind words regarding our customer service and the efforts we've made to address your concerns. We're glad to hear that the complimentary Brazil powdered bark we sent as a replacement was an improvement over the initial product. However, we're sorry to hear that it still didn't quite meet your expectations in comparison to your original distribution place. We truly value your input and take your comments to heart as we continually strive to enhance our product offerings. It's unfortunate to hear about the shipment delays and the package that didn't make it to you. We understand how important it is for your orders to arrive on time and in good condition. We're grateful for your understanding in these situations, and we're committed to improving our shipping processes to provide a smoother experience for you and all our customers. We're also grateful for your insights on the optimal time to place orders for quicker processing and delivery. Your input will certainly help us refine our order processing timelines to provide a more consistent experience. Regarding the quality of our products, we're dedicated to continuously improving and sourcing the best possible botanicals for our customers. We take your feedback seriously and will work diligently to elevate our quality standards. Once again, thank you for your valuable feedback and for choosing to engage with us. We're here to listen and learn from your experiences, and we're committed to making the necessary adjustments to enhance your overall experience with our company. If you ever have further comments or questions, please don't hesitate to reach out. Your input helps us grow and improve. Best regards, The Waking Herbs Team

Posted 1 year ago

“Arrived a week late. Unpotent”

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Posted 1 year ago

Dear Daniel, We appreciate you taking the time to share your feedback with us. We apologize for the delay in the arrival of your product. We understand that receiving it a week later than expected can be inconvenient, and we're sorry for any inconvenience caused. Please note that our standard delivery time is typically 6 weeks, and we strive to ensure timely deliveries within that timeframe. However, we understand that you had specific expectations regarding the delivery date, and we apologize for falling short on this occasion. We are also sorry to hear that the product did not meet your expectations in terms of potency. We take the quality of our products seriously and want to make it right for you. We would like to reach out to you privately to understand more about your experience and find a suitable solution to address your dissatisfaction. We value your satisfaction as a customer, and your feedback is important to us. We will be in touch with you shortly to discuss the issue further and work towards resolving it to your satisfaction. Thank you for bringing this matter to our attention, and we look forward to making it up to you. Best regards, Isabel Customer Service Waking Herbs

Posted 1 year ago

“The service is poor these days”

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Posted 1 year ago

Dear Irina, We appreciate your feedback regarding the service you have received. We are sorry to hear that you feel it has been poor recently. We take customer satisfaction seriously, and we would like to address your concerns directly. We will be reaching out to you privately to gather more information and work towards resolving any issues you may have encountered. Thank you for bringing this to our attention. Warm Ecuadorian Greetings, Isabel

Posted 1 year ago

“I ordered Chaliponga on 3/8/2023. Still have not received.”

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Posted 1 year ago

Hi Justin, We're sorry to hear that your package hasn't arrived yet. We will contact you via email to discuss this further.

Posted 1 year ago

“It wasn’t very good”

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Posted 1 year ago

Hi, Thanks for your review. I am sorry to hear that the product you received did not meet your expectations. We will contact you by email to discuss this.

Posted 1 year ago

“The laurelifolia was clearly very very old as the powder came as an off colored set of rocks that would not dissolve in water easily at all. Had to throw away.”

Helpful Report

Posted 1 year ago

Dear customer, thank you for your feedback. We are sorry to read about your negative experience and will contact you via email. Warm regards, Isabel

Posted 1 year ago

“the prices have increased substantially since the last time i ordered and the quality has decreased. there are better bark vendors out there in 2023. unless the price point drops i will not be ordering from here again.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We are sorry to hear that the product and price did not meet your expectations. We always do our best to give the best possible market-compliant price and appreciate the feedback on this.

Posted 1 year ago

“I thought I had written a review before but perhaps not .I was pleased with delivery time although the product was not very good I couldn't believe it after all of the good reviews. I got a response from the admin people Saying "Is it an option to send me some Happy Valley replacement and I said yes it is an option . send it .I still don't know what they were going to do . They left me hanging so to speak .”

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Posted 2 years ago

Hi, Thanks for your feedback. We are sorry that the product did not meet your expectations. We will contact you via email.

Posted 2 years ago

“I've used waking herbs several times over the years and even when there was an issue outside their direct influence, it was handled professionally and quickly. However my last order from them was quite opposite. When my order got to the states and was forwarded on the shipper lost the package, I contacted WH 2 days after the expected delivery date and was assured they'd work with the shipper and resolve the issue timely. I contacted WH several times, dlin different ways over the next 3 weeks, and received no response and no shipment. When the shipper confirmed that a claim had been filed with them and paid out, I conveyed this in my next email to WH. The response was that no claim had been filed with the shipper by them, and that they would resolve the issue. A couple days later, I got an email that they had filed the claim been paid and would I rather get a refund or reship. I asked for the reship, and got my product about a week later - 6 weeks after I'd placed the original order. I understand that shipping issues happen outside of WH control, but the lack of communication really troubled me and makes me concerned to order from them again. I feel if I hadn't been so persistent I wouldn't have gotten a reship or refund and been out the cost of my order.”

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Posted 2 years ago

Hi, Thanks for your feedback. We're sorry to hear that the speed with which we resolved the issue with your order was not up to your expectations. We will certainly use this feedback to see how we can improve our processes. It's good to hear that the problem was finally solved and that the reship arrived.

Posted 2 years ago

“When will I get my new tracking number for my order . Don't understand why you gave me a tracking number for a shipment that wasn't even my order”

Helpful Report

Posted 2 years ago

Hi, Thanks for your message. We will contact you by email to explain how the tracking systems works for your order.

Posted 2 years ago

“I never received my products and your customer service department has not been helpful in tracking down the produts. It has been several months.”

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Posted 2 years ago

Hi There, So sorry that you had to wait so long for your order. This happens to about 1% of our parcels, and we usually find a solution with our customers. I will get in touch with you now so we can sort this out.

Posted 2 years ago

“Shipping takes 3 times as long as UPS but costs the same”

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Posted 2 years ago

“You didn't vacuum seal it and I had to talk to investigators about the contents of my package.”

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Posted 2 years ago

Hi Dominick, We will contact you via email to discuss this further.

Posted 2 years ago

“The package was opened when received. I contacted Waking Herbs, but never heard back from them. I would like to order more, but don't feel as confident ordering from here as I once did.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that your package arrived this way. We will contact you by email to discuss this.

Posted 2 years ago

Waking Herbs is rated 4.7 based on 4,862 reviews