Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and great customer service from Katie. Thank you”

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Posted 1 year ago

Hi James, Thanks so much for taking the time to leave a review - and for the mention of course! I hope the project all goes well :) Katie

Posted 1 year ago

“No correspondence, no wall paper delivered. Thankfully I paid by PayPal so got my money back. No I would not recommend”

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Posted 1 year ago

Hi there Helen, Thank you for your review. We emailed on the 11th Feb in response to your original email to say that unfortunately this paper is out of stock and asked if you would like an alternative, however we have not had a response, therefore your order has been refunded in full. I'm sorry for any inconvenience, do let us know if you would like us to check any alternatives for you. Katie

Posted 1 year ago

“I have ordered from the company in the past and do not recollect any problem. On this most recent occasion it took three weeks for me to receive the order. That was a week longer than the latest date as predicted in the order acknowledgement and three weeks after the payment had been taken from my bank account. No delivery or despatch information was sent. When the parcel did eventually arrive it was a complete surprise after I had given up on it. In regards to the company response. Delivery was not within 10 - 15 days. It breached the delivery schedule provided by Wallpaper online by one week, that is 21 days and not 10 - 15.”

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Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I can see you ordered the Almond Blossom paper, which is on a 10-15 working day delivery as stated on the website. I've had a look into this and can see this arrived within those 10-15 working days, I appreciate it was a little on the later end of the scale, but this paper comes in from France and takes just that little bit longer. We hope you are happy with the paper and the project all goes well, do let us know if we can help any further. Katie

Posted 1 year ago

“Excellent customer service and support!”

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Posted 1 year ago

“Fast service would use again.👍”

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Posted 1 year ago

“Just what I wanted”

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Posted 1 year ago

“Awesome service fantastic value top quality service”

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Posted 1 year ago

“Choice, quality, service, delivery and price is excellent. This was my first experience with Wallpaper Direct and it will not be the last.”

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Posted 1 year ago

“Very helpful and reply back to any email”

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Posted 1 year ago

“I payed for my wallpaper but got to wait until 25th February for it as it was out of stock.”

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Posted 1 year ago

“Really pleased with the paper went on a treat and would defo use again”

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Posted 1 year ago

“Arrived. Even though l was sent an email stating that there would be a 4 to 5 week delay .do l ordered an alternative wallpaper instead, so had to return it when received”

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Posted 1 year ago

“Wall paper came less meters than described i got a refund”

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Posted 1 year ago

“Gorgeous. Thrilled to get a reduced price on a return. Love it so much we have it elsewhere in the house in a different colour way - from 20 years ago! And it’s still good. Arrived promptly and we’ll packed. Thank you.”

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Posted 1 year ago

“Wonderful paper great quality”

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Posted 1 year ago

“One item has not arrived, one item arrived a week later than suggested. Other suppliers can deliver next day!”

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Posted 1 year ago

Hi there Ian, Thank you for your review. I am sorry to hear one of your orders arrived late, and also that one hasn't arrived. I have refunded the postage on the varnish for you, and I have tracked your other order, which states it was delivered on the 31st. I have emailed you over this tracking, but of course do feel free to get in touch if you need anything else. I'm so sorry again about any delay Ian. Katie

Posted 1 year ago

“Absolutely delighted with the wall paper I purchased for my daughters room, good quality and arrived on time”

Wallpaper Online 5 star review on 30th January 2023

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Posted 1 year ago

“Still awaiting delivery!!! Poor service, poor communication.”

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Posted 1 year ago

“I loved this wallpaper, great price and great communication”

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Posted 1 year ago

“Very helpful and extremely good product”

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Posted 1 year ago

Wallpaper Online is rated 4.5 based on 1,272 reviews