wardow Reviews

Name: wardow
Rating: 1.74

1.7 Rating 189 Reviews

18 %

of reviewers recommend wardow

Company Reviews

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Metrics

1.7

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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wardow 1 star review on 28th February 2024

Anonymous

wardow 1 star review on 3rd January 2024

Anonymous // 01/01/2019

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“Avoid this company. They do not take into account customs charges and you're left with the bill (£60+ in my case, which I was only informed of when the delivery company sent me a letter). I challenged and they said I could return it if I let the item set in customs for 20+ days which is ridiculous. They will not refund or compensate during this process, so i've had to claim through my credit card. All in all, a terrible experience.”

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Posted 2 years ago

“I waiting for may bag 40 days I paid 255pounds”

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Posted 2 years ago

“BUYER BEWARE!!!!! Company offered free shipping except they are based in Germany. Ended up with custom charges of £62. If I had bought separately would not have been charged as identical bags for presents. Could have got cheaper in UK!!!!!”

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Posted 2 years ago

“from reading recent online reviews It seems that a lot of UK customers, myself included, are facing both large delays and import taxes for their goods. These charges are not mentioned at checkout and completely unexpected. Please can you refund me my order and please can you make this clearer to other possible customers who may be disappointed by the significant additional wait time and cost to any potential orders.”

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Posted 2 years ago

“I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow”

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Posted 2 years ago

“I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow”

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Posted 2 years ago

“Fraudulent company. Steal yer money and do not provide the goods. Will have to contact credit card company and trading standards.”

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Posted 2 years ago

“I’ve been waiting 3 weeks for my item. Still not received. I’ll be contacting my credit card company to request a refund.”

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Posted 2 years ago

“This review below,is exactly the same issue I have...,but not the bereavement ( sorry for your loss) It's disgusting, they have our money,but we have not received goods. I won't be using this site again.and will warn my friends! Have asked for DHL reference number.but no reply!! “STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!””

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Posted 2 years ago

“STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!”

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Posted 2 years ago

“I have ordered one valentino bag on 17th June2022. After two three day I have received information that bag is exported to uk via DHL . I am constantly checking the ref number and I didnot get any update since 21june 2022. The parcel is still in Germany and no further update. The company is not returning my refund as I requested. I have received an email and is mentioned that refund is not possible at this stage . So I have to wait ( This is the answer from the company ). This is my last time to buy stuff from this company.”

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Posted 2 years ago

“READ THE REVIEWS IS ALL I CAN SAY!!! Bought a bag which was faulty, returned 27/04 and I’ve been chasing up my refund every since!!!!! HORRENDOUS customer service, difference person replying each time who haven’t read the previous messages & that’s after 3/4 days wait for the sh*t reply to even come. Parcel force informed me my refund was rejected and disposed of and yet IM STILL WITHOUT MY REFUND!!!!!!!”

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Posted 2 years ago

“Bought a Coach bag, wore it once and the strap buckle came detected from the bag and fell to the floor. After reattaching it happened again. Realised faulty clasp. Took months to try and return and again another 2 months to get my money back. I would not buy from them again”

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Posted 2 years ago

“Unfortunately Wardow does not offer free returns from the UK. It took 3 weeks for my refund to come through and cost me £17.35 to return a tote bag. I will not order from this company again.”

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Posted 2 years ago

“After reading all the bad reviews about Wardow, i can say I have bought two bags from this company now and both have been good quality and they have Lasted, delivery does take longer as it is coming from Germany but it wasn't a problem,, I would buy from them again.”

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Posted 2 years ago

“Very bad customer service. Do not use. Still waiting on order 3 weeks late and no help from them.”

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Posted 2 years ago

“FAKE . Don't bother to buy anything from these con artists . I bougjt a guess bag that's not worth a tenner . Absolute rubbish”

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Posted 2 years ago

“The company doesnt care at all about the customers.They just want to take your money and that all for them. I wrote 3 times about delayed order that didnt even arrive after 2 weeks. it should be here in 5 days. They didnt solve my problem and claim that it is not their responsibility!!!!!! If I would know how much stress it is going to cause me I would not order it here as it is not worthy.”

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Posted 2 years ago

“Ordered bag end of March 2022, 7 weeks later, still not arrived. DHL lost it, wardow just keep making excuses and refuse to refund. Avoid these scammers.”

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Posted 2 years ago

“Been waiting 7 weeks on my ordered handbag and still no sign of it coming. Very disappointed”

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Posted 2 years ago

wardow is rated 1.7 based on 189 reviews