WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,170 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matthew and the Warmyourfloor staff were very helpful and on target in getting my order together and very prompt. Mick MKBuilders”

Helpful Report

Posted 2 years ago

Thank you for your review Mick! We are happy to help make sure everything is all set.

Posted 2 years ago

“I phone the manufacturer as our floor warm system was not working. They told me to the model number and directed me to warm your floor. The web site was easy and the new control arrived quickly. We installed and our floor is warm once again. Thank you”

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Posted 2 years ago

We are happy to hear your floors are warm again! Thank you for sharing your experience Julie.

Posted 2 years ago

“Programmable thermostat was as described. Delivered on time. Easy replacement for my 20 year old thermostat. Simple to program.”

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Posted 2 years ago

We are happy to hear it is all working well. Thank you for sharing David!

Posted 2 years ago

“It was easy to install. Came with great instructions. Have not used it yet...but excited to do so!!”

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Posted 2 years ago

Thank you for taking the time to write a review Diane! Let us know if you need anything once you try it out.

Posted 2 years ago

“Installing the new thermostat was a breeze. So happy to have warm floors again!”

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Posted 2 years ago

Glad to hear it Mark! Enjoy those warm floors this season and every day.

Posted 2 years ago

“Customer service was quick and accurate. Product swap out was easy.”

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Posted 2 years ago

Thank you for using our customer service to find exactly what you needed! We are glad to hear it was an easy transition John.

Posted 2 years ago

“Thermostat works great.”

Helpful Report

Posted 2 years ago

Thank you for sharing Richard! Enjoy that new thermostat and those warm floors.

Posted 2 years ago

“My first purchase a year ago was a great, I phoned in as the mat sizes listed “anywhere online” weren’t what I needed…same thing this year! One phone call, customer support found the right size, on sale and I had my parts the next day- my tile crew never missed a beat, saved me $$$.”

Helpful Report

Posted 2 years ago

We are so glad to we found what you needed and your project remained on time. Thank you for sharing Rick!

Posted 2 years ago

“On top of it!!!”

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Posted 2 years ago

Thanks for sharing Rand!

Posted 2 years ago

“Good response, delivery earlier than expected. The thermostat works well, and the instructions on how to program it, which were sent separately by WYF without me having to ask, eliminated the need for me to search for them online.”

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Posted 2 years ago

Thank you for sharing all the great ways we serve our customers! Enjoy that new thermostat and those warm floors.

Posted 2 years ago

“Of course, I ordered the wrong thermostat to replace one that had died. Ordered the correct one and sent the first one back for a credit. All went smooth and was credited promptly. Even had to call WarmUp for help to get this new thermostat programmed. It's not all that easy and clear for this old guy. WarmUp was really nice and helpful. All in all - it's so nice to have my warm floor in the bathroom back on these cool nights in Colorado. Thank you WarmYourFloor for having the correct item itn stock and accepting the first one back.”

Helpful Report

Posted 2 years ago

Thank you Stephen. We were happy to help! We are glad you have those warm floors back too.

Posted 2 years ago

“great customer service..helpful,,,went overboard to get 3 bathroom mats just right !!!”

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Posted 2 years ago

Thank you for taking the time to write this review William! Now that it's all figured out, enjoy the warmth!

Posted 2 years ago

“Recommended correct replacement product”

Helpful Report

Posted 2 years ago

We are happy to help with any questions you have. Thank you for sharing John!

Posted 2 years ago

“I loved ordering from "WarmYourFloors" website because it was one of the few companies that offered the new product I was looking for. The price was compatible and the shipping was fast. The ordering process was easy and painless. Thank you for the excellent service!!!”

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Posted 2 years ago

We are happy to hear you had a great experience with us Aziza! Thank you for sharing!

Posted 2 years ago

“Great job, fast shipping.”

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Posted 2 years ago

Thank you for sharing about our fast shipping Michael! We are proud to help you get your projects done quickly.

Posted 2 years ago

“Excellent costumer service!!”

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Posted 2 years ago

So happy to hear that Alvaro! Thank you for sharing.

Posted 2 years ago

“It's not cold but the temperature of the thermostat does not reflect the temperature of the floor. The floor is not barely warm. What can we do to increase the warmth. We even have tried upping the temperature but it still doe not increase the warmth. The thermostat shows it is heating but the floor does not reflect it. We have had this Warm Your Floor for several years and it worked perfect. We changed the thermostat and not pleased.”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for providing us feedback! We've tried to reach out to you multiple times to troubleshoot this for you, since you shouldn't be having this issue. Please feel free to give us a call so we can make sure your system works properly. Warm Regards, Warm Your Floor

Posted 2 years ago

“Parts arrived quickly, were easy to install, and performed as advertised. I’m very happy with the results. Warm your floor made a small, drafty sunroom usable in cold weather.”

WarmYourFloor.com 5 star review on 21st October 2022

Helpful Report

Posted 2 years ago

We are pleased to have provided you with great products and service, Matthew. Enjoy that sunroom!

Posted 2 years ago

“Very efficient and got me product on Monday when I ordered on Friday. Spectacular service.”

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Posted 2 years ago

Thanks so much for sharing David! We are so glad you received your product quickly so you could get the project done.

Posted 2 years ago

“Sorry to say that after I made my online order and received receipt and order number and a notice of shipping from UPS (though without a tracking number), WarmYourFloor “lost” my order. It wasn’t until I called them to get a tracking number that they “found” my order.”

Helpful Report

Posted 2 years ago

Hi Nicholas, Thank you for providing feedback for us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Mistakes happen and technology has errors, as rare as they are. Your happiness is our number one priority, so we hope you are able to appreciate that we resolved your order issue, shipped right away, and provided an additional discount for your order. If you need anything else, please feel free to give us a call. Warm Regards, Warm Your Floor

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,170 reviews