WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,184 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thermostat worked perfectly--AND---was easy to install and program thanks to Your instructions”

Helpful Report

Posted 1 year ago

We are glad to hear your project was completed with ease. Thank you for sharing Joe!

Posted 1 year ago

“I didn't realize how much I, my dog and cat would miss our heated floor! Boy is it amazing to have the floor heated again. The control unit is easy to program and tweek to get the exact temp. The installer said it was the easiest controller he has installed to date. "Well thought out and user friendly"”

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Posted 1 year ago

Thank you Barbara for sharing about your new thermostat! We are glad to hear everyone, including the animals, are enjoying the warm floors again.

Posted 1 year ago

“Product was delivered on time, as promised.”

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Posted 1 year ago

We are glad to hear it was delivered promptly! Thank you for sharing.

Posted 1 year ago

“The reps were very knowledgeable and helpful. Shipped the right part out immediately. The floor is fixed and I’m a happy customer. Their shipping cost was reasonable unlike the manufacturer who would have charged over $60 to ship an envelopes that weighed a few ounces.”

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Posted 1 year ago

Thank you for sharing about our knowledgeable staff. We are very glad to hear everything was shipped and fixed quickly for you Mark!

Posted 1 year ago

“Warm Your Floor was great to work with. My order arrived on time and the installation instructions and assistance over the phone were great.”

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Posted 1 year ago

We are glad to hear everything went well. We're happy to help anytime!

Posted 1 year ago

“All went as you said it would”

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Posted 1 year ago

We are happy to hear this Brian. Thank you for sharing!

Posted 1 year ago

“Had difficulty setting up. Called and got excellent service and install was completed smoothly.”

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Posted 1 year ago

We are always here and happy to help. Thank you for your review Jo Ann!

Posted 1 year ago

“The order came faster than expected and all parts were correct.”

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Posted 1 year ago

Thank you James for sharing about our fast shipping!

Posted 1 year ago

“Perfect service, smart people on the other end of the phone to help you.”

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Posted 1 year ago

Thank you for sharing Robert! We appreciate the feedback about the service we were able to provide you.

Posted 1 year ago

“Paid a high amount 49.00 for a floor repair kit think it would be better..... it only came with one cable. I could of paid 15 less and recieved 3 cables and shrink tube. Very unhappy.”

Helpful Report

Posted 1 year ago

Hi Kirk, Thanks for providing feedback and we're sorry to hear you are unhappy with your purchase. These kits are made by the manufacturer, Nuheat, and it is stated that each kit is for one repair only, so they unfortunately don't include extra cables to repair more than one cut. If you need anything else or any assistance with the repair, please feel free to give us a call and we'll be happy to help. Warm Regards, Warm Your Floor

Posted 1 year ago

“Great service and prompt shipping. Received the order within days and now my floors warm once again.”

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Posted 1 year ago

Enjoy those warm floors Randall! Thank you for sharing.

Posted 1 year ago

“The WarmTourFloor website provided the information I needed to select the thermostat I needed, and it was well-packaged and shipped promptly.”

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Posted 2 years ago

Thank you for sharing your feedback about the website and shipping. We are glad to hear you had a great experience!

Posted 1 year ago

“Everything set up and functions flawlessly; after one week we are still satisfied.”

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Posted 2 years ago

We are happy to hear things are running smoothly. Thank you for sharing Paul!

Posted 1 year ago

“Product selection was easy and informative. It arrived quickly and is installed and working”

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Posted 2 years ago

Thank you for the feedback Elizabeth. We are glad to hear you enjoyed your experience and everything went well for your project!

Posted 1 year ago

“I just ordered a part so there wasn't much to our communication.”

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Posted 2 years ago

Thank you for shopping with us Lisa!

Posted 2 years ago

“My previous review was left in regards to the service I received at NUHEAT, not Warm your Floor. Warm Your Floor responded in concern to the original review I left describing the call I made to NUHEAT to trouble-shoot why the floor was not heating. Krista, who made 3 phone calls to me, was excellent in her attempt to straighten out the situation. We did get the floor going by tightening 1 loose wire. Thank you, Krista and Warm Your Floor for a good order and delivery process and follow up with the customer service I received from NUHEAT. I am having issues with the floor not heating. Despite being programed or on manual mode. I called tech support last 01/06/23 and again today. today the tech guy i talked to was condescending and not helpful. He questioned where I got the thermostat, what kind was it, told me that the "pass" test on floor, GCFI, thermostat were not to be paid attention to. Also told me the red heat waves meant nothing. He said he would not give wiring help to me, bu only to an electrician. WHY HAVE TECH SUPPORT IF THEY CANT HELP? His help was to send an email with instructions to test the thermostat. Thanks for nothing. Friday's experience was different. That gentleman was patient, thorough and polite. The person I just talked to must hate customer service, my husband heard the conversation and said 'That guy doesn't want to help." What a bunch of rudeness. My husband is a high school shop teacher who teaches electrical wiring, btw.”

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Posted 2 years ago

“I bought 2 so I would have a spare. I have 8 floor heat systems and recommend to everyone! I still have one zone not working but it is where a piece of steel was dropped and broke the tile and must have cut the heat wire.”

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Posted 2 years ago

Thank you for the recommendation Arthur! Let us know if you have any questions when you decide to tackle that last zone.

Posted 2 years ago

“We love our warm kitchen and master bathroom floors. The warmth is a real comfort!”

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Posted 2 years ago

We are so glad to hear you are enjoying your warm floors Duane! Thank you for sharing.

Posted 2 years ago

“Steve was very helpful with wiring answers and recommending a double plate cover. Another nice support woman very helpful in instruction on settings. Thank you!”

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Posted 2 years ago

Thank you for sharing about our customer service! We are always here to help answer any questions you have.

Posted 2 years ago

“The T'stat I ordered was the same as the one I was replacing and the replacement went fine. Thank you!”

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Posted 2 years ago

We are happy to hear all went well with the installation. Thank you for sharing Nick!

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,184 reviews