WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,155 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and the product was received promptly.”

Helpful Report

Posted 1 year ago

We are so glad to hear your product was received quickly. Thank you for sharing Nancy!

Posted 1 year ago

“Love the warm floors in the winter!! Great service.”

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Posted 1 year ago

Thank you Dale for sharing! We love providing great service!

Posted 1 year ago

“Replaced a 10 year old malfunctioning digital thermostat with new one. Warm Your Floor had exactly what I needed and got it to me quickly. Thanks Warm Your Floor!”

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Posted 1 year ago

Thank you Hollis! Enjoy the new thermostat!

Posted 1 year ago

“The very prompt response to a problem was amazing and the requisite shipping of the necessary part arrived immediately. The problem was solved so quickly and efficiently.”

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Posted 1 year ago

Thank you for allowing us to assist with this issue. We are glad to hear everything is working again!

Posted 1 year ago

“I ordered a replacement thermostat through the customer service department. They answered specific questions regarding the replacement since my original thermostat is no longer available. They were very nice and courteous. It's been a week since I installed the new thermostat and I now have warm floors and a happy wife! Thank you”

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Posted 1 year ago

We are glad to hear we were able to assist with your purchase and that the Mrs. is happy again. Thank you for taking the time to write a review!

Posted 1 year ago

“=Great Quality!”

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Posted 1 year ago

Thank you Jason! We appreciate the feedback.

Posted 1 year ago

“Easy to install”

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Posted 1 year ago

Thanks for sharing John!

Posted 1 year ago

“Quick service, product (thermostat) as represented. Easy installation. My floor is warm again!”

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Posted 1 year ago

We are so glad to hear your floors are warm again with the new thermostat. Thank you for sharing about your experience!

Posted 1 year ago

“I needed a replacement thermostat. They shipped it same day and always have good customer service. Highly recommend.”

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Posted 1 year ago

Thank you for recommending us Howard! Enjoy your new thermostat!

Posted 1 year ago

“We thank you for helping us, over the phone, with tech support so we could troubleshoot our freezing floor and turn it into a warm fantastic floor with the addition of a new thermostat. Thank you. The tech support was accessible with no hold time and thorough explanations. Nice job!”

Helpful Report

Posted 2 years ago

Lianne, thank you for your review! We are always happy to assist and are glad we could help transform those cold floors. We appreciate the positive feedback on our tech support as well!

Posted 1 year ago

“Easy to order, fast delivery, seamless install”

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Posted 2 years ago

Thank you Patricia for sharing your experience! We are glad to hear everything went well from ordering through install.

Posted 1 year ago

“It has been a few years since any issues and I ordered a new thermostat that was promptly delivered however after installing it the floor still did not heat. I called tech support who was EXTREMELY helpful but the floor still isn’t working.. I am going to purchase a electronic device to test the wires then call tech support back. As a retired customer service manager from a corporate fortune 40 company I will say the customer service and follow up is superior. Excellent company to do business with.”

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Posted 2 years ago

Chuckt, we appreciate your customer service experience and are proud to have received your review about our customer service. We look forward to chatting again after you have checked those wires.

Posted 2 years ago

“Great product great service give them six stars if possible. One of the only companies that actually has a person that you can speak to keep it up guys”

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Posted 2 years ago

Thank you Carmine for sharing! We appreciate the 6⭐️ review and the shoutout about our live personal service.

Posted 2 years ago

“Customer Service was great. Ordering online was quite easy. I quickly received a follow-up when my selection was out of stock...customer service assisted in getting me an alternate that would work great for the same price.”

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Posted 2 years ago

Thank you for allowing us to help you with your order Raymond! We hope everything is now in working condition.

Posted 2 years ago

“Fast convenient service. Item shipped to my home in good condition & we are enjoying warm floors once again.”

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Posted 2 years ago

Thank you for sharing your experience Judy! We are glad everything was shipped well and you can enjoy your warm floors!

Posted 2 years ago

“Thermostat 500850 arrived on time, but I cannot find anyone in Austin TX to install and program it. Do you have a suggestion?”

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Posted 2 years ago

Hi Michael, Thanks for the feedback! We're happy to hear the thermostat arrived on time. We don't have installers ourselves, but the installation is similar to changing out a light switch and any licensed Electrician will be able to do the swap for you. Or if you're comfortable trying yourself, feel free to give us a call and we can help walk you through the installation over the phone! Warm Regards, Warm Your Floor

Posted 2 years ago

“Great experience from order to delivery.”

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Posted 2 years ago

We are so happy to hear about your pleasant experience with us Michael!

Posted 2 years ago

“From online ordering to delivery, this was an exceptional experience. This replacement SunTouch thermostat was in stock, promptly shipped, easily trackable and arrived within 3 business days - a week sooner than any of the local hardware stores could deliver. The unit would have been more easily installed, had our original installer left us more room and longer wires. My husband made it work! We are happy to have the floor heated again! Highly recommend Warm Your Floor based on this experience!”

WarmYourFloor.com 5 star review on 10th December 2022

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Posted 2 years ago

We are so happy to hear your floors are warm again! Thank your for sharing!

Posted 2 years ago

“I love the new SunStat Command floor controller. I've never experienced such an easy-to-program 7-day timer before. I had it up and running in just a few minutes. With the 'anticipatory' feature it always has my floor at temperature when I want it to be.”

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Posted 2 years ago

We are so glad you are enjoying your new controller Den! Enjoy those warm floors!

Posted 2 years ago

“I ordered a control board, I believe over Thanksgiving weekend, figured it would be processed the Monday after the holiday and maybe it had, however I received a confirmation over the holiday weekend and it was delivered on Tuesday. Either way, the online experience was exceptional compared to other online experiences, thank you. Gary, Pittsburgh Pa.”

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Posted 2 years ago

Gary, thank you for sharing! We are glad it shipped fast and you enjoyed your online experience. We appreciate the feedback!

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,155 reviews