Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Jim Clark

Warner Leisure Hotels 1 star review on 7th December 2022

Anonymous

Warner Leisure Hotels 4 star review on 19th July 2022

Drean.

Warner Leisure Hotels 5 star review on 20th June 2022

Lawrence Trent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a disaster,service appalling untrained staff,no milk served with tea,no coffee available, dining arrangements not adhered to,unable to open window in bedroom, we were a group of 14, delayed at every meal as seating not available,clearly this venue is nowhere ready to receive guests,”

Helpful Report

Posted 2 years ago

“I requested cancellation of a booking, with three month's notice due to ill health. I was informed that I would loose all of the booking fee. There's no understanding but cold customer service. I have raised my complaint (below) with a manager, and will update this review if they resolve the problem. Utterly disgusted at present, I have been repeatedly offered another holiday, which I do not want and no partial refund. I would never consider booking with them again. "Today (15 November), I submitted a request to cancel a short break, that was due to take place on the (date) at Littlecote House. Due to an unexpected worsening of a health problem, following recent removal of a brain tumour, I will not be able to attend. I enquired via online chat regarding cancellation but was told that as the cut off day was the 9 November 2022, I would lose the full amount paid. I completely appreciate that a percentage would be lost, however, with three months’ notice under these circumstances, I find your inflexibility and uncaring decision, very upsetting. I do not wish to make another booking with you under these circumstances and would please request a reconsideration of your decision, to refund part of the booking charge."”

Helpful Report

Posted 2 years ago

“Just home from a 4 day break at Heythrop Park. Got off to a bad start from arrival. Our room had not been cleaned at all, we told reception and they asked if we would wait in the bar for 20 mins as housekeeping were cleaning room straight away. We went back later and they still had not cleaned but someone had been in and left a spare toilet roll !.. The bathroom bin was completely full, toothpaste in the basin, glasses with white powder on inside, hairs in shower and basin, only one bathrobe and we comlained again and this time waited in room and 4 people came and faffed around and left and still the bin had not been emptied. Later on we had a shower and the towels were very damp, I shudder to think that they were from the people before us and folded and put back on the rack, hand towel had make-up on it. The bottom sheet had a stain on it, the bed not made just quilt pulled up and pillows left with dents still in from sleeping on them. The sink plug did not fit so would not hold water. Room glasses not washed, tea tray very dusty, cobwebs in room, carpet never hoovered. Really disappointed. Always some food options missing on menus, the Market Kitchen restaurant was quite nice, very pleasant waiters, however the speed that the food came out made you feel as if you had 15 mist and then you had to leave, I was still chewing my starter and the main appeared, at breakfast one morning a lady ordered porridge and eggs benedict and the chap brought them both out at once ! She made him take the eggs away. I booked the break because you advertised a Motown evening and that is the only reason we booked but in the end it was Soul sounds and the singer made all the songs sound like pup music, really disappointed. We were expecting luxury break and we have had better room stays in Premier inns as they are always absolutely spotless. This was our first Warners stay and I can assure you that it is our last. Disappointed does not cover it.”

Helpful Report

Posted 2 years ago

“The market kitchen was a bad idea. The serve yourself and menu choice have gone . Not for the better. Quality of some of the food is poor. The changes while subtle are noticeable. We are long term lovers of Warners up to the last year. We were at Holme lacy a year ago and here again . The food last year was not good but we put that down to staffing issues and covid What's the excuse this year?. Food is an important part of a break. The entertainment is not as good either. We are seriously rethinking our choice of breaks”

Helpful Report

Posted 2 years ago

“Booked for Nidd Hall arriving on the 21st October,but earlier in the week began to get ill,left it till the 20th hoping that I would get better unfortunately I had to call Warner holidays to cancel my break .I explained the problem that I didn't feel well enough to travel and asked if I could move my break to next February. I also was willing to pay any extra incurred with moving the dates,only to be told that I hadn't taken out their insurance and could not move my dates. I hadn't taken their insurance out as I already had an annual travel insurance. So I had to cancel my holiday with a loss of £653 ,I think it is ridiculous that I couldn't change the dates.”

Helpful Report

Posted 2 years ago

“Had left an expensive pair of shoes in our room. Called reception on day of departure to ask if they could look for my shoes in the room we had stayed. Spoke to a lady on reception who said she would contact housekeeping, Phoned again 2 hrs later to see if they had been found and the man on reception said if we find them we will give you a call, but you will not receive a call if not found. I again phoned the following day and the lady on reception, and she said there has been nothing noted on the system, so I asked again could she please try to locate my expensive shoes and give me a call if found or not. Again I never had a phone call. When you are there the staff are so nice and chatty. BUT when you have vacated your room and left. They just throw you on the pile and look for the next paying customer , What a SHAM that they never even attempted to look for my shoes, Never mind, won`t be visiting again and will not use WARNERS as a Hotel. Anyway its only a glorified BUTLINS. Was waiting for bohemian rock as advertised as a queen tribute, checked them out on utube and they looked good, so looked forward to it But when they appeared on stage it was the local cabaret band and all the entertainments staff trying to imitate queen. What a disappointment that was, do not remember throwing my shoes at them.”

Helpful Report

Posted 2 years ago

“The disappointment began two weeks prior to arriving at Heythrop Park. We were then informed that the pool was not open and Spa treatments were unavailable. On arrival at the car park, we found that the Disabled parking bays were cordoned off and the remaining 3 parking bays had already been taken. This led to finding a parking spot much further away from the hotel entrance. Our rooms were unclean and a cleaner had to be called. Our dinner was booked for 19.45hrs and after queuing for some time we were seated. Our starter arrived at 20.45hrs, the main course at 21.30hrs so were unable to see the show which started at 21.00hrs. Queuing for every meal whether for breakfast or evening meal for ageing guests made it particularly difficult, especially as bookings were already timed. This was caused by tables being uncleared and the reception staff constantly changing at the entrance to the restaurant. When conversing with other guests it was only to hear other complaints i.e. being moved 3 times to other rooms, used bathrobes in wardrobes, no hot water, missing towels and toiletries and the list goes on, too numerous to mention. Although this is a paperless Hotel , it would have been advantageous to have had an information pack, particularly for ageing guests. There was a noticeable lack of management overseeing, to ensure the smooth running of the Hotel. The overall opinion of many of us was that it was 'organised chaos' and that the Hotel was not ready to be opened. It was patently obvious staff knew of the shortfalls and had been briefed 'to keep smiling' and not engage with complaints. This long weekend was supposed to be a stress-free break for me organised by my husband and friends after undergoing 2years of cancer treatment. It fell lamentably short and contributed to an extremely frustrating and stressful stay. This was illustrated by the mass exit of guests on the second day, who were given refunds. Warners, you can do better, your other Hotels have proved that you have a good reputation. This Hotel has damaged it, lets hope that it will recover. Change the management.”

Helpful Report

Posted 2 years ago

“Heythrop Park . Terrible week end .Should be re-named Faulty Towers .Staff arguing in front of guests. Orders for food took 30 mins and kept missing things off . No hot water most of Saturday and only tepid water next two. Service in Restaurants dire .40 mins for wine to be served half way through meal. Specials missing from menu each day then added to next day . On arrival walk to reception covered in mud and uphill should have realised looked like a building site and that was the view from our window .Room not cleaned until 7.30 pm on Sunday after being told would not be cleaned at all.We should have received a note telling us of the problem but didn't. No management apparent.Any thing wrong no one saying sorry.Buffet food cold ."Yes that is what happens with buffets " Reply. Entertainment poor . Main act very good but the rest poor / amatuer. No introductions and performance times clashed and also with dinner so you could only see 1 act. So entertainment was only 45 minutes a night. What a dissaster . Many people complaining you must have many like this .Staff reported over 100 people left on the Saturday.Lots of people struggling with the App.This is not surprising due to average age of your guests . Given Breakfast time of 9.45 am And was locked out of our room on departure day . Clever idea and great customer service .Expected to clear you room before you can have breakfast. We are just paying the balance for our next in December and if it's as bad as this it will be our last. I will be writing to your Managing Director if I can get his email address which seems to be Top Secret.”

Helpful Report

Posted 2 years ago

“I booked a holiday with Warner Leisure Hotels for this coming month. When booking they ask you if you want to cover with payment protection. I have holiday insurance that covers me including covid cover. Sadly I have tested positive for covid. I called Warner to ask them if I could move my booking forward a week so I can isolate for the 5 days although by law I do not have to. Their answer was no. Not due to not having any availability or anything else just simply its not in their terms and conditions. But what is in their terms and conditions is that I can stick to my original booking and arrive even though positive. Well done Warner Leisure, that would be absolutely not the right thing to do, what if you have vulnerable guests staying there? Appalling business morals.”

Helpful Report

Posted 2 years ago

“DO NOT BOOK WITH THIS SHAM COMPANY!!!!!! Grandparents booked a holiday however had to cancel due to ill health and ongoing appointments and investigations. Cancelled and aware they would loose some of the money as per cancellation policy. They were advised to provide a Doctors letter which they have and had to pay a fee for this, however they have now come back and advised it is not good enough and need another note with the key words on “unable to travel for the foreseeable future” Why not tell them this when asking for the original letter and expecting them to try and get another one and pay £20 again for this from the GP. My grandad continues to have investigations and possible awaiting treatment or surgery and this is causing unnecessary stress at an already stressful time!! A very underhand and shameful way to treat an 83 year old to keep their money!! DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH WARNER!! You have been warned they will try and steal your money. I will be leaving reviews all over the net and social media warning others. This relates to ticket number 1208141”

Helpful Report

Posted 2 years ago

“What on earth has happened to Studley Castle since our last visit in January. Terribly slow service at dinner time and on the last morning at breakfast no service at all, where were all the staff? Dirty tables, coffee cups and wine glasses. We had to ask for water, coffee and tables to be cleared multiple times. We were also ripped off with their new VIP service which consisted of a drinks voucher, a choice of table and VIP service. Well where was the service because we didn't get any basic service let alone VIP, a total waste of money. The stables room was tired with grubby chairs, carpets, cushions, curtains and windows. The mattress was well worn and the shower full of other people's hairs. We spoke to Sean in the restaurant about the lack of service for the VIP experience he sold us but he dismissed our concerns and told us to speak to the duty manager. Unfortunately he wasn't available while we were there. I don't blame the young staff who are overworked, underpaid and untrained. I've read a review from an ex employee who say that since Warner leisure were taken over all the company care about is making money. They don't care about their employee's or customers. At this rate they will run Warners into the ground. On a final note and not surprisingly no reply to my complaint via their complaints form. We had booked Heythrop Park but Warners has changed and gone downhill that much I'm not prepared to give them anymore of our hard earned money so cancelled. We've been going to Warners for years and it's sad to see how much the quality has changed and we aren't the only one's who've noticed. If they don't improve soon their loyal customers will vanish in droves.”

Helpful Report

Posted 2 years ago

“Bembridge Coast Dining disaster - queues for buffet - food not replenished - food not hot - only two menus for 5 day stay - 2 days without a waiter - tables too close - this was more like Butlins After 3 days we ate out and accepted a refund This was our first and last Warner’s holiday”

Helpful Report

Posted 2 years ago

“Boo to warners. After many years of lovely holidays I am soo disappointed with my telephone conversation today. I explained that due to Vivid and now poor health i can no longer take holiday with them. . I cancelled holiday for 2020 due to lock down. Money refunded except for £20. Which they Held for next holiday. I also hold vouchers for this holiday. which apparently are out of date and although they extended them for 6 months. That is still during lockdown so couldn't be used!! Apparently they can't do anything about it because everyone would want refunds. Apparently the £20 deposit is only a gesture of goodwill. Rip off. sooo disappointed in them.”

Helpful Report

Posted 2 years ago

“Just came back from gunton hall where do I start been going to warners for a number of years now but our last visit was disappointing to say the least the evening meals where so poor and no choice lots of items not on menu all week staff really good but they had to take all the complaints from the guests we did complain but had no response from a warners get your act together or you will have no customers going to potters been highly recommended”

Helpful Report

Posted 2 years ago

“Thorsby Hall 27 June - 4July Left a day early after too many issues with food, uncooked eggs, cold food, bacon on vegetarian breakfast, restaurants unable to offer dishes on menu, speciality gins offered but not available, no brown rolls for 6 days, fresh fish ran out by 6.30pm, no orange juice for breakfast, no marmalade.2 days after a deep clean was advertised Brassierre 32 restaurant still had food crumbs and celebration silver stars under the tables and on some seats. Sofa type seating with black greasy head marks. Felt sorry for staff facing customers complaints but no managers to deal with problems. Decided to leave in the morning a day early as no manager available until 5pm. NEVER AGAIN TO WARNERS only go if you like the beautiful halls and gardens”

Helpful Report

Posted 2 years ago

“Worst break in the ten years of going to Warner's. Lack of staff, luke-warm, under cooked food, no alternative entertainment to the main show, no tea available after 10pm...we don't all drink alcohol! Told on numerous occasions 'table-service' only...but no-one came to take orders! Only one bar open after 9.40 on Sunday evening (19/06/22) Some of the things we experienced, were like an episode of Fawlty Towers! We even had a rat outside our garden Room! (Basil!) Am hoping Cricket St. Thomas is not a sign of things to come!”

Helpful Report

Posted 2 years ago

“Drinks ridiculously overpriced. £9 for large glass of wine, my local charges £5 20 and l think that’s a rip off! I’m”

Helpful Report

Posted 2 years ago

“Warner Leisure Hotels are a disgrace .We booked two , hotels for March and May. The March holiday was fine, but 8 days before the May 20 holiday, I suffered a heart attack and went into hospital and had to have a Pacemaker fitted, (a painful three hour operation).After returning home I telephoned Warners to say that I would not be able to come on friday, and could I transfer to a later date. I was told that my holiday would be cancelled, and I would lose my money. Warners do not know the meaning of COMPASSION,as this has happened to other guests. Every body that I have spoken to says this is a disgrace, and will not book holidays with them in the future”

Helpful Report

Posted 2 years ago

“Paid £1066 for 2 sea view with patios, unable to stay in accommodation due to builders renovating next room & using patios. Noise & fumes pervading all day. When offered alternatives only to find painters working in one of the rooms. Ended up on 2nd floor at the back. Only offered recompense for loss of sea view & patio. Lost 2days holiday & alot of distress. Warners refusing any other compensation of any kind & stating they have the 'right' to carry out building works directly affecting guests without notifying them. Health & Safety legislation was also completely ignored!”

Helpful Report

Posted 2 years ago

“Terrible customer service, would never use this group. Refused to move a four day break in two weeks time for my Mom and Dad when Mom was diagnosed with cancer the day before, how totally heartless. Ignored subsequent emails. Take your hard earned money somewhere else 😔”

Helpful Report

Posted 3 years ago

Warner Leisure Hotels is rated 2.5 based on 240 reviews