Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

Write Your review

Tell us how Warner Leisure Hotels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cricket St Thomas is our Warners hotel of choice. We have stayed there many times for a week at a time over the last few years never less than three visits a year and sometimes more. We have always enjoyed our stays with very comfortable rooms, food and entertainment. We always use Warners holiday insurance and usually book a year in advance to be sure of our hotel room location in the Courtyard central to all amenities. We are currently on our third week here and have another weeks booking for August.”

Helpful Report

Posted 9 months ago

“We received an email late Friday afternoon, (too late to contact them - was that intentional?) 14 days before the date we were due to arrive. The email states: "During your break we need to let you know that the pool, steam room and sauna will be closed for essential works from 17th June until 27th June – and will look to re-open from 28th June. The gym will also be closed from 17th June and will look to re-open on 21st June because of an upgrade to all equipment." Note, there is no guarantee that the gym will be open, but they are hoping it will be open by then. We chose a hotel with a swimming pool and sauna and steam room for a reason. As this is now unavailable I have contacted Warners to try to arrange either a refund, so we can book again later in the year when the facilities are available, or a move to a different location (Sinah Warren where we previously stayed), or to delay our trip to September. I filled in their forms - three times - Friday, Monday, and Tuesday and phoned twice, Monday and Tuesday before finally speaking to someone who would 'resolve' my case. I have been told we must either take it or leave it. Either take the holiday as it is or, if we cancel it, lose everything we've paid. No option was given to transfer to another location. The reason given was that we had booked at Cricket St Tomas. When I asked about delaying to September I was told they couldn't do that either because we had booked for June. - What sort of reasoning is that? Whatever happened to customer care? This has left me very frustrated with their intransigence. We chose the hotel with the pool, sauna, and steam room on purpose. Not all have these facilities. Now these will not be available. I have been told I can use the local leisure centre instead - with no sauna or steam room, and certainly not on site. I suffered an injury at the start of the year and a relaxing weekend with access to a steam room, sauna, and pool was meant to be therapeutic. It now will be nothing of the sort. It will now be a weekend with nothing to look forward to but a long journey there and back. After my previous very enjoyable first visit, this experience has put me right off ever having anything to do with Warner Hotels ever again. That's the result of their customer service. Well done Warners, you've lost another customer - and anyone else I can warn about them. The question on this site asks how easy it was to get a refund. - Impossible. Despite their Terms and Conditions, they make the rules, and they interpret them. Short of the place burning down, it seems to be impossible to get your money back, as many other reviewers have also noted. Be warned. If there's any little problem: You won't get your money back. They won't change the date, and They won't let you change location.”

Helpful Report

Posted 10 months ago

“What a wonderful long weekend at Cricket St Thomas Gardeners World weekend. Had a fabulous tour of the gardens with the head gardener, her team and the tree specialist who was really knowledgeable! The Gardeners World team were fantastic, especially Emma, struggling with her voice, Francis Tophill and Adam Frost both brilliant of course and David on his roving microphone. The Warners team ushered everyone along at the book signings keeping everyone happy and although we didn’t stay for the entertainment teams in the evenings I understand they were great. The food was marvellous, plenty of it and really great choices, and the waiting staff were very friendly and helpful. Made some really great friends too! Thanks everyone.”

Helpful Report

Posted 10 months ago

“Everything lovely apart from the food which was disgusting sloppy eggs toast rock hard dinner was worst beef you couldn't eat waited 20 minutes for chef to bring out more food gave up waiting won't be going back we have been going for years with family and friends”

Helpful Report

Posted 10 months ago

“Booked a 3 day break in January for July 2024. In March I was referred by my GP for a colonoscopy following mild stomach problems and this was carried out 14th April. This led to CT and MRI scans and blood tests at the end of April culminating in a bowel cancer diagnosis handed to me 11th May. I rang Warners 13th May as my holiday clashed with the date of major surgery and the answer was basically 'No' to a refund or rebooking for a later date. So £800 plus down the pan as I had not taken their holiday protection and a total lack of compassion on Warner's behalf.”

Helpful Report

Posted 11 months ago

“My husband wanted to celebrate his 80th birthday in Bembridge because of the indoor bowling facilities available. The holiday was a family gift. He was not allowed to play in the bowling hall not even once as it was taken over by bowling clubs from Essex. Why weren’t we told this when booking? If it was mentioned on line when we booked we would have avoided that week. Such a disappointing birthday. The situation was reported at reception and they stated that this needed looking into. So Warners Leisure will you address this misleading information?”

Helpful Report

Posted 11 months ago

“Nearly 5 weeks ago we went to Holme Lacy. On the Wednesday morning while running the shower I accidentally slipped on the wet floor . There was no rubber bath mat for safety. I fell backwards and split my head causing blood everywhere. The first aider and paramedic were called and I was taken to Hereford hospital where they were very worried about me after having a head scan and frequent BP checks. My back was covered in bruises and I had 6 clips to bring the gash together. Because I was so ill i was driven home by my daughter after 8 hrs in hospital. I have been in contact with Holme Lacy and they are not interested in what happened other than to blame me 100%. The following day I had to go to the local hospital as it would not stop bleeding. Last week I had another scan because of continuous headaches. Apparently the hotel cannot find any failing by the hotel. If this is how they think they are not to blame in any way it doesn't say much for people who have been to their hotels many times. It was too much to at least have a refund for 2 days but evidently that is never considered. To put it mildly we are disgusted with their attitude and will not visit them again.”

Helpful Report

Posted 11 months ago

“Horrendous Experience at Sinah Warren Warner Hotel Stictly Weekend! My partner and I were utterly let down by our recent weekend getaway. From the moment we arrived, it was a debacle. No parking available, missed activities due to lack of notification, and a so-called VIP table that was anything but VIP. The dance classes were so cramped it was impossible to enjoy, and the dining experience was akin to a school cafeteria. To add insult to injury, the staff's communication was shockingly poor, leaving us in the dark about important details. Even worse, when we expressed our concerns to the manager, Clinton, we were met with dismissiveness and excuses. We ended up cutting our stay short because it was so dreadful, only staying one night out of three. And forget about getting our money's worth—despite paying over £1,000, we barely got one dinner and two breakfasts out of it. Save yourself the headache and steer clear of this establishment. Warner Hotels promises luxury but delivers nothing but disappointment. STAY AWAY!"”

Helpful Report

Posted 11 months ago

“I have just returned from Sinah Warren Strictly dancing break. It was fantastic ,the best week end break ever. It surpassed our expectations. The Strictly dancers were so friendly and gave their time to make everyone happy. It was well planned. With dance class, time to meet and greet, have our photos taken. With an amazing show each evening. If you love Strictly its a must.”

Helpful Report

Posted 1 year ago

“We were at Cricket st Thomas and it’s the first time myself and the wife have used them the staff were great especially the young lady who done the quizzes she kept the guest well entertained and would go down well on a cruise ship a great few days”

Warner Leisure Hotels 5 star review on 28th March 2024

Helpful Report

Posted 1 year ago

“Have had to cancel our holiday for may 2024. Had alot of promblems getting money refunded. As my husband is waiting for cancer operation. We have been refunded money less our deposit. As if that's not bad enough warners have now told us their have cancelled our twismas break and we have lost our 70 pound deposit . My letter that we sent with hospital report said we would not be able to travel in the new future it did not mention twismas.warners have cancelled our holiday not us will never ever go to warners again I'm taking this further I'm contacting citzens advice as I have took more advice on this no compassion what so ever warners have when it comes to illness. Mr spaldingsmith”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Just returned from Alvaston . standard of the hotel as really gone down. The bathroom had cracked shower tiles to the base also hadn't been cleaned underneath the sink & radiator. Empty bottle of shampoo was left in shower holder from the last guest. Dirty stain on chair in bedroom. We have been going to Warners for 22yrs several times a year we have seen a big change to many to mention. Having said all that we had an excellent waiter called Jamie he went over & above to make our dining experience pleasant.Highly commended. We also had an excellent afternoon tea, good selection of sandwiches and cake.really helpful polite staff especially Dee who was so knowledgeable . The entertainment was fantastic this weekend. So come on Warners up your game & let's have more of how it used to be Really Good Value, & a really friendly atmosphere.”

Helpful Report

Posted 1 year ago

“Having read all the terrible Warner reviews I can empathise. But we solve the problems by taking our own sheets and pillows and cleaning materials. I always clean every surface before I can settle down. Takes only a few minutes. I do not trust the cleaning staff.”

Helpful Report

Posted 1 year ago

“We are regulars at Warner hotels especially studley castle we went in January 2024 to find the jacuzzi wasnt working it not the first time this has happened they said they was waiting for parts for it we just called today to book for tomorrow for 2 nights 28th feb and it's still not working they are advancing spa breaks with no spa we wont be returning get your act together warner hotels.”

Helpful Report

Posted 1 year ago

“What is the use of paying the extra cancellation protection when it does not work ??? As a terminally ill person who cancelled within a period to allow them to re-sell the room have been told they will hold onto the £300 + until they book again.. basically they need that money for the sake of a little quality of life that they have left.. never have I dealt with such uncaring disgusting money grabbing people such as these !!!”

Helpful Report

Posted 1 year ago

“Looking sad, needs new carpets,stuck down with a lot of black tap. Swimming pool has no heat, we were told hasn’t worked for the last six weeks, had my nails done on the Wednesday, started to chip the next day, if it was our first visit to warners it would be our last, come on you can do better.”

Helpful Report

Posted 1 year ago

“I stayed at Gunton Hall in 2023 and 2024, both times at the end of January/beginning of February. The staff are generally very friendly and helpful and the food (which is buffet-style) is good but I would suggest that menus be displayed each day as this did not appear to be the case. The first time I stayed there was a fridge in my chalet but unfortunately not the second time and apparently this is according to the grade of the chalet. On my second visit I had some problems with the heater in my chalet and needed reception to call a technician in to explain how to work it. This was helpful but even when the heater was working it could still be quite noisy!”

Helpful Report

Posted 1 year ago

“just returned from Alveston Hall yesterday. Brilliant break - fun filled with loads of fun filled activities. Evening Entertainment great - especially the entertainments team's own Showtime which was the best! The staff are fantastic - especially Damian and Sophie. Last year we had breaks at Bodwellian Castle and Studley Castle, both were equally enjoyable, staff made it so for us there too especially Lewis and Ryan respectively. Warners have 'got it right' for us.”

Helpful Report

Posted 1 year ago

“In my opinion Warners mislead the public with the entertainment. They advertise groups who clearly don’t exist anymore with original members…seems like a free for all on these 1960/70’s names with the parasites who are just music scammers living off other original members names. The Dreamers for example….one says he was in Freddie and The Dreamers yes for six weeks and sacked…why should we pay premium money to watch fakes. Union Gap nothing to do with the band at all. Plus many many more Tom Farrier musician from the era. Warners stop misleading the public.”

Helpful Report

Posted 1 year ago

Warner Leisure Hotels is rated 2.5 based on 240 reviews