Warrantywise Reviews

Name: Warrantywise
Rating: 3.04

3.0 Rating 402 Reviews

52 %

of reviewers recommend Warrantywise

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3.0

Based on 402 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, maybe some people consider my opinion wrong, but I think this company is useless. I say this because I bought a car directly from the dealer that came with a one-year warranty (Warrantywise) and only after a few days I noticed a problem (valve clearance) I also took the car to a similar but local dealer and after diagnosis they came to the conclusion that 4 tappet valves need to be changed against the sum of £602 which includes diagnosis, parts and labor which the warranty refuses to pay”

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Posted 7 months ago

“Avoid this warranty provider at all costs. I recently purchased a vehicle and this warranty and I can honestly say it is a waste of money. My first claim was rejected on the grounds of it not being covered. It was clearly covered in the warranty booklet. They used a technicality of it being a BMW additional part (obviously not listed) to try and get out of this claim. The garage where I purchased the car upgraded the warranty at the cost of, I believe, a 1000 pounds (total 2600) to platinum. They then, eventually (after me having to hire a car). The next claim, baring in mind it was on covers everything platinum) they came back with it was a result of manifest (meaning use of the car). This (over a period of many weeks and more car hire) resulted in in eventually being fixed. predominantly on the garage thretening to withdrawal business from them. I subsequnetly tried to cancel and they obliged after many many unreturned calls with an email saying "we have cancelled the policy and you will recieve no money back'. Absolutely shocking customer service and warranty. Ignore the so called positive reviews and focus on the negative ones as I am sure these are more accurate of REAL customer experience. If you are looking for a warranty LOOK ELSEWHERE. NOT ONLY DOES THIS WARRANTY CHALLENGE EVERYTHING CLAIM YOU WILL MAKE, BUT YOU ONLY GET THE COUTESSY CAR FOR THE TIME IN REPAIR. THAT IS WHEN THE MECANIC IS WORKING ON IT. NOT BEFORE. NOT UNTIL COLLECTION. THE X AMOUNT OF HOURS THEY WORK ON THE CAR. AGAIN, USELESS.”

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Posted 7 months ago

“Don't waste your money absolutely totally and utterly a rip off they won't fix you car just take your hard earned money”

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Posted 7 months ago

“A month after purchasing my porsche from invictus motors I had the turbo charger fail after covering around 200mile . The gold warranty isn't worth the paper it's written on as took 4 months to get them to pay not even half the repair bill. Apparently they lost my details and could contact me. How convenient. I think this place is fine if u own a car worth up to 5000 pounds anything else forget it.”

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Posted 8 months ago

“So they took my money and did everything they could not to pay out. My van needs work done to it but they want me to pay the garage to take out the engine for further inspections all ready out of pocket didn’t even supply hire car , and I have premium cover not worth the paper it’s written on please avoid go somewhere else”

Helpful Report

Posted 8 months ago

“Terrible company! Been paying for 2 years never claimed . Turbo has done on the car and the refuse to pay up! Then want to charge me £50 for cancellation!!! Avoid this company!”

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Posted 8 months ago

“Beware...don't use this product company will avoid paying out at all cost. Worthless product.”

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Posted 8 months ago

“Bought a used car and got the silver package warrenty for 3 month with car. 3 days later car had a problem with a metrical part. Called warranty wise about this and did not want to know saying electrical faults was not on the liver plan. But I know this is wrong as my father is a solicitor and looked into this. This company likes saying NO quit a lot”

Helpful Report

Posted 8 months ago

“Currently in a battle over a premature failure of bearings in my cars turbo. Continually refusing to pay out even with my mechanic stating categorically this is a premature failure they keep trying to say there must have been an oil leak. My mechanic has very clearly told them there was no leak. Slippery business, very shady. I've emailed Watchdog but also interestingly enough, for anyone on here to follow up with via ombudsman or court. I've found a job advert for their 'Technicians' role. The job of dealing with looking over the mechanics report and deciding if the repair goes ahead. The vacancy specifically states, "no mechanical knowledge required" * I've attached the screenshot, along with another one from a Facebook sponsored ad with Edd China. In the comments someone asked what he has to do with the company. I've screenshot the conversation where Warrantywise state he is " contracted by us to act as our final arbiter in claims. If you are dissatisfied you can speak to Edd directly about your repair." Quite a thing to divulge, so obviously I contacted Edd via his Facebook page as Warrantywise conveniently don't give a contact address. I'll update if he responds. However, if anyone is interested, BBC Watchdog are very interested in the dealings of this company. Email them your story. Good luck all. Rachel”

Warrantywise 1 star review on 17th March 2024

Helpful Report

Posted 8 months ago

“Cowboys they won't pay quick to take your money do not use promise you the world when you take cover in reality there always plotting excuses why they won't pay out itsnearly caused me suicide my bill came in at over 1000 pounds and they say this isn't covered that isn't covered but it is my timing belt with is covered which caused the problems with the crank pullies ect please people keep away from this company you have been warned”

Helpful Report

Posted 9 months ago

“Warranty wise Criminals, taken them through the small claims court got a judgment issued for the full amount which I payed to get my Ferrari fixed £9999. Next stage high court enforcement bailiff's I took out the gold cover with all the misleading sales from warranty wise customer services. Paid for a truly independent engineer’s report which gave my the evidence in court to prove they are criminals.”

Helpful Report

Posted 9 months ago

“ANY POTENTIAL NEW CUSTOMER PLEASE BE AWARE!! ANY SUBSTANSTIAL CLAIMS WILL NEVER BE PAID OUT UNDER ANY CIRCUMSTANCES, WARRANTY WISE ARE A COMPLETE SCAM AND CON FROM FRAUDULENT SALES TACTICS ON THE POLICY – YES THE SALESMAN WILL SAY IT DOESNT MATTER ABOUT CARS PAST HISTORY AND THAT YOU ARE FULLY COVERED AND PROTECTED FOR EVERYTHING UNTIL YOU GO TO CLAIM – THATS WHEN YOU GET TOLD YOUR CAR WASNT PREVIOUSLY MAINTAINED TO DEALER SPECIFICTIONS – EVEN WHEN YOU CAN PROVE ONLINE THAT IT WAS – LANDROVER WEBSITE HAS GREAT ONLINE RECORDS – I TRIED TO MAKE A CLAIM FOR A TRANSFER BOX THAT WAS CLEARLY LISTED ON MY GOLD POLICY (£2K POLICY) – FIRST THEY CLAM IT WASNT SERVICED WAY BACK IN 2019 WHEN I ONLY HAD THE CAR 6 MONTHS FROM JUNE 23 - HOWEVER ONLINE RR RECORDS PROVE IT WAS – THEY THEN SAY THEY WILL SEND AN “INDEPENDENT ENGINEER” ACE ENGINEERS – NOT INDEPENDENT AT ALL AND ARE PAID TO DO WHAT WARRANTYWISE TELL THEM – THEY THEN SAY YOU NEED TO PAY TO GET THE SEALED UNIT THAT YOU CAN NOT BUY INTERNALS FOR REMOVED AND TAKEN APART BEFORE THEY WILL CONSIDER ANYTHING – THIS COSTING YOU HUNDREDS OF POUNDS IN WASTED GARAGE RAMP AND LABOUR COSTS – THIS IS EVEN AFTER A RR SPECIALIST WHO HAS TAKEN A LOT OF TIME TO DO A FULL REPORT SHOWING THEM VIDEOS & PICS OF THE FAULT INCLUDING OIL SAMPLES – ITS A COMPLETE DELAYING TACTIC KNOWING NOBODY COULD EVER AFFORD TO BE ABLE TO PUT OUT ALL THE PERSONAL EXPENSE ALSO KNOWING GARAGES WOULD NOT DO THAT AS THE UNIT NEEDS TO BE REPLACED IN ITS ENTIRITY. THEY GET THEIR ADMIN DEPT TO HAND OUT FREE AMAZON VOUCHERS FOR ANY GOOD REVIEWS LEFT – LOOK AT THE GOOD REVIEWS THAT APPEAR ALL FOR ADMIN PURPOSES – TRY FIND A GOOD REVIEW LEFT FOR A £3.5K TRANSFER BOX OR ENGINE OR ANYTHING OF ANY VALUE THAT HAS WENT FAULTY ON A CAR ? YOU WONT FIND A GOOD REVIEW BECAUSE THIS SCAM COMPANY HAS NEVER AND WILL NEVER PAY OUT FOR THAT – WHEN YOU CALL THE MOTORING OMBUDSMAN YOU ARE MADE AWARE THAT THEY ARE NOT ACREDITED MEMBERS THEREFOR YOUR ONLY ROUTE IS COURT - THEY CLAIM EDD CHINA IS THE ARBITER AND YOU CAN EMAIL HIM ANY FINAL LAST RESORT COMPLAINTS – WHAT ALOT OF NONESENSE – YOU HAVE MORE CHANCE GETTING A RESPONSE FROM EDD’S DOG.....DONT MAKE THE MISTAKE I MADE, WEEKS AND WEEKS OF LIES AND DECEIPT FROM WARRANTYWISE CAUSING SO MUCH STRESS ......SAVE YOUR PAYMENTS AND PUT THEM TOWARDS YOUR REPAIRS OR FIND A DECENT WARRANTY COMPANY WHO LIVES UP TO WHAT THEY SAY THEY WILL ............YOU HAVE BEEN WARNED !!”

Helpful Report

Posted 9 months ago

“Be warned this company are scammers .. keep away !! They take your money off you but make excuses and prolong any claim, and then reject it .. all they say is "wear and tear" . They need shutting down”

Helpful Report

Posted 10 months ago

“The worse company ever they lie to have you monay than do e very thing to not pay you monay for repair !!! Avoid !!! Scammers !!!”

Helpful Report

Posted 10 months ago

“Highly recommend Warranty Wise . Their customer service is superb. After problems with my account due to a banking area all issues were resolved easily. Julie Craig in particular was very courteous and professional”

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Posted 10 months ago

“Great service from the admin team”

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Posted 10 months ago

“Warrantywise are a shambles. I had to take my car to four different garages to finally get the problem with my car sorted. The first private garage suggested by them which I took the car to refused to take my car apart to fix the issue so I was then told by Warrantywise to take my car to Halfords who also couldn't fix it which I had to pay £50 to hear (not them!). I was then advised to take my car to a main dealer who diagnosed the issue and several others, leaving me with a £2k+ bill. Of course, Warrantywise were not willing to help with this, only offering to pay a quarter of this bill, despite much of the work that needed doing which they rejected being important to keeping me safe on the road. Thankfully, the work managed to get done at a cheaper price elsewhere and was covered by the person I bought the car from, but not without a last kick in the balls with me having to pay the £118.80 charge to have the car released from Mini to go to this cheaper garage. On top of this, I was never offered any form of alternative transport during the 2 month ordeal, even when I prompted someone that I may need this upon putting in my request. This meant I was forced to spend over £240 on temporary insurance to get to my office-based job as the only other alternative at this point was to not go in, risking further financial implications. Overall, Warrantywise put me through a 2 month hell with their process. Their plan does not cover you for important work that may need to be done to your car and all the while they won't bother helping you with any other charges you have to incur while they stiff you with their rubbish process. Don't waste your time and money with them!”

Helpful Report

Posted 10 months ago

“Wayne winter was excellent this morning sorted my payment problem in less than 10mins highly recommended account num 13120942”

Helpful Report

Posted 11 months ago

“N.B. I have created on FB group for the purpose of holding this company accountable in court fb / groups / vehiclewarrantyscams please share your story there and get in touch. After only owning my current Jaguar XE for just two months (financed through Zuto with the additional three year "Gold Level" cover provided by Warrantywise). I had a message on the Dashboard stating "Incorrect Diesel Exhaust Fluid Quality Detected: No engine restarts after x amount of miles". I topped up the Ad Blue and ran for a while to see if it would clear, but no such luck. I contacted Warrantywise who advised that I get the issue diagnosed and request a repair under warranty by getting the mechanic (Jaguar specialist) to complete the online form and submit the diagnostic test results. This was all done according to instructions received (note the car is under 100,000 miles and under 10 years old and this matters with regard to what is covered). The problem turned out to be the turbo bearings failing (covered by the warranty). The mechanic mentioned that the seals and oil pipe would also need replacing with a number of other parts to the tune of £3900. Warrantywise flat refused to payout or provide any recovery services or hire car. They stated that the oil seals failing is this issue and therefor not covered. The mechanic at the "Jaguar Specialist" then (on my request after a lengthy conversation) replied to Warrantywise with a professional assurance that the seals were not at fault and that the fault was the bearings. Warrantywise (having not seen the issue and despite receiving all the technical data and full diagnostics report) dispute the specialists findings and still refuse after escalating. I have read about many similar instances of injustice on this site alone. I am taking them to court and both myself and my solicitor would like to hear from anyone with similar stories where warrantywise have blatantly disregarded claims in breach of their terms and conditions. I have created on FB group for the purpose of holding this company accountable in court fb / groups / "vehiclewarrantyscams" please share your story there and get in touch.”

Helpful Report

Posted 11 months ago

“As an independent Garage owner I have now declined to take on any Warranty work related to Warrantywise. After dealing with this Company for a few years now we have seen every claim submitted to them be rejected even though the failure is documented and processed inline with the warranty agreement. The company will find any excuse to reject the claim and prolong the repair process as long as they can. The customer basically gets left high and dry with the repair costs. They will send an independent (1⭐️ rating) assessor out to investigate the claim (Their office is just round the corner from the headquarters) they then take forever compile a report to say the failure is due to “wear and tear” and not covered by warranty. The only good reviews are related to how easy the policy is to buy and hand over your hard earned money and then it’s all down hill from there…. Ed China should be ashamed to be the Face of this Company but I suppose all the money will help him sleep at night.”

Helpful Report

Posted 11 months ago

Warrantywise is rated 3.0 based on 402 reviews