Warrantywise Reviews

Name: Warrantywise
Rating: 3.01

3.0 Rating 412 Reviews

51 %

of reviewers recommend Warrantywise

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3.0

Based on 412 reviews

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Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 5 year old VW Passat GTE which is a petrol/hybrid vehicle and took out a 06/06 warranty with Warranty Wise which included main dealer rates of pay for repairs. A month or so later my car developed an intermittent electrical fault in the engine management/high voltage charging systems. The faults were identified and the Warranty Wise procedures for claiming repair costs were followed which resulted in the repairs being paid by Warranty Wise. Initially there was a suggestion that EV problems were not covered by my policy. However after speaking to the company they listened to the recording made when I took out the policy on the phone which made it clear that EV cover should have been included in my policy. Thanks to the involvement of Rachel, a senior customer relations advisor, who used her initiative to listen to the phone call recordings the claims process resulted in payment of the claim for the repairs done by the VW agents. Although the initial claim was delayed due doubts that EV problems were covered by my policy once these doubts had been resolved and Rachel became involved in the discussions, the system worked as advertised for which many thanks.”

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Posted 2 years ago

“Amazing, speedy service. Very helpful team, Angela dealt with my claim professionally and promptly. Many thanks!”

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Posted 2 years ago

“I spoke to Grace Kirby at Warranty Wise about my renewal on a couple of occasions, she was very helpful and efficient. She offered a 13 months for the price of 12 deal and was tenacious in following-up a couple of times in the following week (that style may not be everyone's cup of tea but I like it and it makes such a pleasant change from most other telesales and customer service experiences I have had where the staff make you feel like they are doing you a favour by answering the phone, let alone return calls or respond to emails). I asked for a couple of things to be confirmed by email and I received the written confirmation within a few minutes of our call ending - very impressive.”

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Posted 2 years ago

“Original quote was not quite what I wanted but spoke with Mayah and we changed the quote to what I required. All done very easily Then I sold car and hoped I could cancel warranty as replacement car had balance of Porsche 2 year warranty Kaydon persevered in getting in touch with me and glad he did as we managed to sort out cancellation and organise a refund to boot. Thanks for all your help WarrantyWise.”

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Posted 2 years ago

“In such challenging circumstances, Ellie, has gone above and beyond to support me in getting my vehicle back on the road. Having experienced delays, Ellie made me feel like she was owning my problem. She gave me her direct line and has been very efficient. Thank you Ellie.”

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Posted 2 years ago

“I rang Warrantywise to claim for 2 jobs on my car, I spoke to Angela who was extremely helpful, there were a couple of issues with what amount I could get but after she'd spoken to a technician the situation was resolved, Angela, rang back when she said she would and treated me so nicely nothing was too much trouble, I'm very pleased with the outcome so thankyou again Angela for making a stressful situation so much better! This is how to do customer service! Regards Kym Mason”

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Posted 2 years ago

“Was really in two minds about this re the initial expense but considering the overall possible costs and the level of cover offered and the discount it was an easy decision for peace of mind. Looked after by Beth C very helpful and friendly do feel confident if any claims needed I will be looked after. Very happy 3 years plus of worry free motor repairs.”

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Posted 2 years ago

“The warrantywise team dealt with my warranty request really quickly to make sure my repair could be carried out and I could use my car for the weekend. They approved 99% of the request with an understandable element not approved. Really happy with their cover, approach to a claim and speed of service.”

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Posted 2 years ago

“Rebecca went through the policy with me in much detail and having initially planned to not take out the policy she won me over having tailored the policy details (Labour rates, excess, level of cover, etc) and ,most importantly, premium to justify signing up with Warranty Wise for three years instead of the manufacturers extended warranty for one year.”

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Posted 2 years ago

“Fantastic, knowledgeable service provided by Maya, she answered all questions I had around the cover I needed and matched the product to my needs. Would recommend anyone to contact Warranty Wise.”

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Posted 2 years ago

“Dear Sir / madam, I am writing this message to bring to your attention what an exceptional employee you have working in your company, Angela Birtwistle. Her calm and patient manner was a great help to me when my frustration was at an all-time high, not to mention the symphonic and caring approach to ensure the customer was made to feel that they are important to Warrentywise. The incredible support she showed me to resolve the Warrenty claim that had been very badly managed previously was second to none as well as the vast knowledge she has and the remarkable problem-solving abilities are rare indeed. I truly hope that some reward can be awarded to Angela Birtwistle as recognition for her amazing customer service as she is an incredible asset to Warrentywise and if more companies has employees like Angela then the world would be a much better place. Kind regards Mr M Cross Date of experience: September 14, 2022”

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Posted 2 years ago

“Jodie was very helpful explaining everything, so happy I was able to extend my cover for another 36 Months. Got my cover set up very quickly.”

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Posted 2 years ago

“Ok so I didn’t even know what I was signing myself up for, I literally left my policy in the hands of Josh who explained what I am covered for numerous times because I was out & not listening haha! The policy itself was easy enough, few details given over and my policy was complete! Had a few other questions once I had come off the phone so our Courtney blades came to the rescue and explained how it works :)”

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Posted 2 years ago

“Really helpful. Very knowledgeable and helped me negotiate the potential pitfalls of warranty claims. Very good company and staff are very keen to help. Thumbs up from me .”

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Posted 2 years ago

“Straight forward process The process to claim was very straight forward considering it was circa £1K repairs. All the staff I spoke to were very helpful and ensure you know the process fully.”

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Posted 3 years ago

“5⭐️⭐️⭐️⭐️⭐️ Very professional and helpful throughout. Highly recommend Andy and the team!!”

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Posted 3 years ago

“Great service throughout, phoned up to log issue and was very clear and easy process throughout, would recommend the service, best part too is taking my car to main dealer and knowing it's been fixed properly with genuine parts for a fraction of the actual cost and having a courtesy car whilst being repaired.”

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Posted 3 years ago

“Everything clearly explained very professional”

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Posted 3 years ago

“Just brilliant! Always super nice on the phone, always helpful. Every time I've had to claim, they've always helped me as much as they can. Last claim was for a gearbox rebuild! Not one bad thing to say Well done Warranty wise”

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Posted 3 years ago

“Excellent cover and we’re very helpful when dealing with my claim. I was paid out in full quickly. Will renew!”

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Posted 3 years ago

Warrantywise is rated 3.0 based on 412 reviews