“I worry about the capabilities of the property managers at Warwick Estates. The property manager for my development has made some howling errors. We want to replace the low quality services from Warwick Estates with those from a more competent company.”
“Terribly expensive for what they provide, which isn't really that much in terms of service, if we face facts. We previously had a much more reliable, more cost-efficient, more respondent, more speedy, more trustworthy and more pleasant property managing agent than Warwick Estates. Our previous property managing agent also provided excellent customer service. Unfortunately we cannot recommend Warwick Estates. We don't like to leave a negative review so tried to think of some of Warwick's strengths, but we couldn't actually think of anything. On this occasion, the lowest rating is justly deserved. We regret having to give one star actually as zero stars would be more appropriate. Sorry Warwick, but it's how we feel.”
“Service charges at my development have increased by an average of 32% in each of the last 4 years. Standards have gone down in that time too. They've always been poor but have become more and more uncooperative as more and more details or their unconventional practices and questionable expenditures are uncovered.”
“On appointment as managing agent this repugnant company usually adopts the appointment of Company Secretary, which it charges an additional fee.
With the appointment of CS it delivers no service to the members at all and totally misunderstands the responsibilities it actually has.
Along with the continual failure to deliver the Service Charge accounts on time in accordance with legislation, best practice and more than likely the terms of the lease I struggle to understand why any RMC/RTM would actually continue to engage this repugnant company.”
“The staff at Warwick Estates have a disgraceful attitude. Their customer service skills are non-existent. They don't reply to emails and there's never anybody available to discuss the growing list of serious issues regarding their lack of performance at our development.”
“Slow at everything they do. They've been caught out on several occasions for overcharging for works (work out for yourselves where the overcharges go). They're rude to residents. They can't be bothered with the little jobs like sorting out a problem with rats because the bins they manage are inadequate.”
“Slow at everything they do. They've been caught out on several occasions for overcharging for works (work out for yourselves where the overcharges go). They're rude to residents. They can't be bothered with the little jobs like sorting out a problem with rats because the bins they manage are inadequate.”
“We are very disappointed with the service provided by Warwick Estates. Despite paying extremely high fees ( much higher than most other properties in Bristol), the many, many issues are left unresolved. The company is slow to respond to emails and, even when they do respond, they do not address requests.
Everyone in the building is thoroughly fed up with Warwick Estates, we can't see what we are paying for and all trust has gone.”
“After using a few different Managing Agents we thought the industry consisted of only companies offering a poor service. But we decided to try Warwick Estates and discovered it's a company which really stands out from the rest. They don't provide a poor service, they provide an attrocious service. The service charges went out of control after we awarded them the contract, now at 3 times the costs in their proposal, expenditutes are routinely allocated to incorrect expenditure categories which makes it impossible to make any sense of the financial reports, they never reply to emails and they neglect the estate.”
“Unscrupulous and deceitful. They provided a very attractive proposal, telling us we'd save money by using them as managing agent. Indeed this was true in the first year. But in the second year our service charges doubled in cost. Their customer service is poor and their general ability as managing agent is poor. They have little in terms of procedures and policies and make up the rules as they go.”
“The ignorance of the staff at Warwick is unbelievable. I've never before encountered a company with such rude and unprofessional staff. They can't even manage themselves, so it's worrying that they're given the responsibility of managing large blocks of apartments. A quick Google search on them reveals a seriously bad safety record with a number of legal hearings. They clearly haven't learned much from their mistakes as there have also been numerous safety concerns as a result of Warwick's actions in the block where I live. Rude, unprofessional and irresponsible sums up their nature.”
“Having experienced poor service from Warwick Estates previously at another block of apartments, I was concerned when I discovered my new freeholder was considering using the services of Warwick Estates. I didn't want to be lumbered with Warwick Estates again, not just because of their poor customer service, or their poorly trained property managers, but because of their considerable loan, used to acquire their competitor Urban Owners. Ordinarily this wouldn't have been a concern, except for the fact that Urban Owners managed predominantly Right To Manage (RTM) developments. And RTM developments are free to appoint any managing agent they choose, without the freeholder's permission. So the combination of the poor level of service from Warwick Estates and an increased number of RTM developments was only ever going to have one outcome, which is the RTM developments leaving Warwick Estates in droves, with Warwick Estates still owing a considerable debt. Purchasing Urban Owners was only worth as much as the service charge payments from the leaseholders they aquired. Deliver the usual abysmal service, then lose those leaseholders, and there's nothing left, except a big debt to pay off, but none of those acquired leaseholders to fund that debt. Unsurprisingly, this justified concern on hearing my freeholder was considering using the services of Warwick Estates is how things have turned out, as the RTM companies quickly discovered the terrible service from Warwick Estates and terminated their contracts. Freeholders rarely consider the interests of their leaseholers, as they have their own reasons for selecting certain managing agents, reasons which frequently benefit themselves through various financial channels. My service charge has increased twofold in this time which was no surprise. Management fees increased significantly. Obviously Warwick Estates needs to pay off that debt by increasing fees from a much smaller pool of remaining leaseholders. Their service has been absolutely terrible.”
“Very poor customer service and rude staff. The way they treat their customers is appalling. They're yobs who pretend to deliver a useful service, but in fact they're useless. The mistakes they've made are quite shocking for a company who claims their staff are property superheroes. They've proven themselves to be a liability as demonstrated by the Court's ruling of Warwick Estates to be negligent by failing to prevent an avoidable fatality.”
“If i could rate less than one star, I would! I live on an estate which Warwick Estates is paid, by the homeowners, appointed by the builders to manage. They are shockingly poor. Their communication is non existent and actually downright rude when they do not even acknowledge emails. The one bin in the playarea overflows well before each empty including dog waste as there is no separate bin for that. This was raised as a complaint by numerous homeowners months ago and the issue has never been resolved. It is disgusting having rubbish and excrement loose near your home because they won't either add more bins or empty waste more often. They have invoiced and been paid for 10 months which they weren't entitled to as they weren't managing the estate forbthat period of time and although they have reallocated the payment nearly a year later to a period which they were entitled to invoice for, they have not apologised or explained what happened to cause their mistake, much less offered any redress for the interest homeowners lost and they gained from their error. They charge absolutely extortionate fees to provide info when you sell your property which they dont communicate or make you aware of at any point until you are mid sale and a lack of info from them would cause your sale to fall through so you have no choice but to pay it. An admin fee would be fair enough but this is far in excess of an admin fee! Our property manager is like jeckyl and hyde in his attitude towards you and is downright rude ignoring emails, as is the regional director. In short, they don't care! They are total rip off merchants and a joke of a company who don't give a jot about customers. Once they have the contract from the builder, homeowners aren't even worthy of a reply to a complaint. They have totally put me off buying a property in future if i knew they were anything at all to do with it.”
“A huge let down. Not even close to their promises and claims on their website. Badly organised staff and service charges out of control which are now twice the original budget.”
“A rogue company run by a bunch of lowlifes. We've learned a difficult lesson that we should never have become involved with Warwick Estates. Their service was terrible, they were deliberately uncooperative once we'd signed up, and service charges escalated. Hopefully it can save other developments from similar torment by advising them of the underhanded ways that Warwick Estates does business.”
“Sub-standard in all areas. Slow to action work, poor safety record and low quality of services provided. The property managers we've tolerated have all been aloof and slow to respond to instructions.”
“It's been a long battle with Warwick Estates trying to get them to do basic tasks like ensuring the common areas of our block of flats are cleaned to a satisfactory standard and asking them to follow a proper tendering procedure instead of ripping us off through their own special contractors who never provide a professional service. Then we found out our block would have a different property manager assigned to it. Perhaps a different property manager would do things properly? Unfortunately this was not the case. The Warwick Estates property managers are consistent in their incompetence, their refusal to communicate with the leaseholders and their ability to choose an unsatisfactory solution every time.”
“Absolutely gobsmacked by the unprofessional nature of Warwick Estates Property Management. Essential work is required at my block of apartments but the property manager is not aware of it as they hardly ever visit, we can't get through to them by phone as they're apparently always in a meeting, and they ignore our emails. It's a disgusting way to treat customers. Never encountered a company as bad as this before.”
