“It beggars belief that Warwick Estates provides the most appalling service and their staff know their service is poor, yet they go out of their way create false stories and argue they were just following set procedures. These set procedures are most likely to be instructions from above to treat their customer with contempt and never to accept that the customer is right or was delivered an appalling service. Why don't Warwick Estates staff go out of their way to understand their failings and provide excellent service?”
“The property manager never returned our calls, they were responsible for miscommunication and unecessay delays which resulted in additional costs, and our subcontractors weren't paid on time. I really can't believe the incompetence of this company. Seriously, do yourself a favour and never use this company.”
“It's basically a racketeering operation. They frequently offer certain services to solve nonexistent problems, they frequently charge for services that will not be put into effect, and they offer services that would not exist without the racket. The racketeering is mixed in with other genuine services, so many leaseholders don't even realise they are victims.”
“Not given the option of zero stars however this would be more fitting for this amateurish company who know absolutely nothing about property management.
Those leaving 5 star reviews have not endured the poor management that went on at our development, they have not endured their Reserve fund being depleted to 25% of what it was when they took over management.
They have not had to endure their development being changed to a stay put policy despite their own FHSRA finding numerous faults within the communal areas that would strongly rule out a stay put policy.
They have not had to endure the EICR for the communal areas not being conducted during their management and being over 2 years overdue.
They have not had to endure their fire alarm system being turned off, on being turned back on their sounders being silenced and eventually part zones disabled. Rather than attend the development to solve the problems that had arisen this company simply did nothing but pay out our money for a fault that was not resolved.
A message to all directors of RMC or RTM controlled developments would be to get rid before they do cost you more than money.”
“I can only say positive things about Warwick having moved over to them from a truly terrible property management company who mismanaged our block - the difference between the company we used to have and Warwick couldn't be more different. Everyone I have had contact with at Warwick is professional, friendly, super-responsive and always wanting to help. I couldn't recommend them more, they provide a fantastic service and I just wish we had moved to them years ago. A huge shout out to Laura who has been an absolute star, always going the extra mile for us and just a complete pleasure to deal with.”
“It's a despicable company and every member of their staff I've had the misfortune to speak with is also despicable. They offer promises they never intend to deliver. Their managing agent services are dire. I have no idea why the fees are so high unless there's questionable activity. I urge people not to fall into their trap. They promise virtually everything and deliver virtually nothing.”
“Blatent liars who peddle a fictional concept of a perfect building management services company. The truth is this company is a complete farce. The service they provide is so bad that we're desperate to get them removed from our development.”
“They either speak nonsense or ignore you completely, they don't seem to do much all judging by the condition of the communal parts of the building, and they put fees up by huge amounts every year. Don't use this company if you value your sanity.”
“Slow, poor communication and over-priced. Terrible all round. We now regret ever using them. It's been a very stressful time while they managed our apartment block. They certainly don't live up to their initial promises.”
“I am impressed by the always prompt and professional response, especially from Emma, our designated block manager. Warwick is always helpful and thorough in responding to issues, seeking quotes for work that needs doing, and ensuring that the Management Company is kept informed of all requirements regarding the lease.”
“Service charges doubled and standards halved. Work that one out. My block has had failed lighting and a damp problem in the common parts for months. Why does it take Warwick months to fix these issues?”
“Our development has serious concerns regarding the virtually non-existent "service" provided by this awful company. We have been waiting 2 months for replies to our emails and we just cannot get through to anybody by phone who is willing to take our calls.”
“Unfortunately we are forced to leave a 1 star review of Warwick Estates. We would not normally leave such a review of a company. However, the service provided by Warwick Estates is so terribly bad that we must warn other potential users of their service to think very carefully. In our opinion, the quality of their work is simply not good enough. In fact it is appalling. In addition, their customer service is atrocious and so is their communication. The outstanding maintenance work around our development suggests they do not even visit to inspect and assess what needs to be done. If parts of our service charges are not being spent on budgeted maintenance then we wonder where the fees are going.”
“Rude staff and poor at what they do. I won't bore the readers with the full details, but to cut a long story short, having Warwick Estates as managing agent of our block of flats is a liability. Their standards are extremely low and they're notoriously late in paying subcontractors. Also their property managers now rarely accept calls when we call to complain and they have been rude on the few occasions they agreed to speak. I understand it must be demoralizing to work at Warwick Estates when there are so many things going wrong, but there's no excuse for rude staff.”
“Having had a terrible service from another management company Warwick was a breath of fresh air. Laura goes the extra mile and strikes a good balance between adviser and facilitator. Have already recommended the service to others requiring building management.”
“Ever since we changed to Prime everything is so much easier, they always replied to my emails, always very diligent and reliable.
The staff is very friendly too,
I couldn’t recommend them more.”
