Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my watch yet. The tracking service indicates that it has left Los Angeles (December 3rd) - but it has been quiet since then.”

Helpful Report

Posted 2 years ago

“Such a great selection of watches and shipping internationally.”

Helpful Report

Posted 2 years ago

“Some watches are more expensive than the manufacturer's site. Please read their return policy before buying. Also, check the watch prices at other places before buying from here.”

Helpful Report

Posted 2 years ago

“I received the Regulator Automatic Blue Slate after less than 3 weeks from America to Germany and I am as always completely enthusiastic about your service and the fantastic Xeric watch, which is like all Xeric watches something very special and very unusual in design an absolute rarity in my watch collection will be. Thank you very much for everything.”

Helpful Report

Posted 2 years ago

“Great selection. Great values.”

Helpful Report

Posted 2 years ago

“Sharp looking watch.”

Helpful Report

Posted 2 years ago

“The best place to find high quality unique timepieces!!”

Helpful Report

Posted 2 years ago

“Nice selection and good customer support. Lovely.”

Helpful Report

Posted 2 years ago

“Your CS colleagues responded on my request promptly. Very appreciated.”

Helpful Report

Posted 2 years ago

“The parcel arrived very quickly and without a hitch. I had never ordered from watches.com before, but I most certainly will do so from now on.”

Helpful Report

Posted 2 years ago

“Since I have not received the second watch I bought and have had no explanation, updates or anything related to the watch, I gave them a one.”

Helpful Report

Posted 2 years ago

Hey Kim, Thanks for leaving a review. It looks like you only purchased and were charged for one watch in your recent order. I'm sorry if there was a misunderstanding with the order. If you wanted to place another order, please email our customer service team anytime at contact@watches.com.

Posted 2 years ago

“Fast, easy, affordable. Outstanding selection of solid watches. Delivered quickly with tracking to ensure accountability and transparency. I knew when the watch shipped and when to expect it. I have not had any issues with the watch or delivery, so I cannot speak to customer service, but if the experience I've had so far is any indication, I expect it would be likewise professional and responsive. When next in the market for my next watch, I will go here first (assuming they carry the watch I'm shopping for).”

Helpful Report

Posted 2 years ago

“Very nice watch! I wasn’t expecting anything this nice! I’m shopping here for watches from now on!!!”

Helpful Report

Posted 2 years ago

“I buy a lot of Watches, and, I always shop prices and availability of the Watches I'm looking for. Watches. Com usually has both. So if you want a Great Deal on a Great Watch, Watches.Com is the first place to Look!!”

Helpful Report

Posted 2 years ago

“Quite a collection of interesting watches that aren't too expensive”

Helpful Report

Posted 2 years ago

“Prompt payment processing and shipping. Watch arrived in perfect shape.”

Helpful Report

Posted 2 years ago

“Happy with my purchase and transport from the US to AUS”

Helpful Report

Posted 2 years ago

“There was a problem with PayPal -payment, but the issue was solved super fast after contacting watches.com. The shipment to Finland took the promised time, and the watches arrived well packed and in perfect condition.”

Helpful Report

Posted 2 years ago

“Watches.com had my back! I had an issue w/a Minion watch (one of the eyes was off its mooring and lying at the bottom of the watch face when it arrived) and as I did not see a return label or instructions for returning the watch in any of the packaging, I was concerned w/how this was going to go. Well, it couldn't have gone better or easier. I emailed Watches.com, had a very pleasant exchange w/Taylor who told me how to return the watch and immediately sent a return label. Taylor contacted me after they received the returned watch and asked if I'd like a refund or a credit. I honestly can't think of how this experience could have been better. Shopping at Watches.com is 100% worry-free - trust me, I know.”

Watches.com 5 star review on 3rd December 2021

Helpful Report

Posted 2 years ago

“The watch that I had ordered months ago was due in October. Now it’s December and I still there is no update as to exactly when I’ll receive the watch.”

Helpful Report

Posted 2 years ago

Hi Wesley, Thank you for your review! It looks like your item was delivered to your address on November 24th. If you haven't received that shipment, you will need to file a claim with Route. Please feel free to reach out to our customer service team, if you haven't already: contact@watches.com They would be happy to assist you further!

Posted 2 years ago

Watches.com is rated 4.4 based on 1,349 reviews