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waterdrop US Reviews

4.7 Rating 5,559 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
43,036
 Metrics Info
4.7
Based on 5,559 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Tori
Verified Buyer
“I really like the variety of flavors. And the bottles are gorgeous! I get so many compliments on my bottle. Looking to get more, and the rewards system makes it easy to do so.”
Helpful Report
Posted 2 years ago
Anna
Verified Buyer
“I love Waterdrop. The flavors are fantastic, and the double-walled steel bottles are amazing. Great customer service. The shipping packaging is fantastic, too! Recyclable materials. What's not to love?”
waterdrop US 5 star review on 25th June 2022
Helpful Report
Posted 2 years ago
Elisha
Verified Buyer
“Absolutely love the product however the customer service could use improvement. For some reason I placed my order and when I used Google pay, it put in an 11 year old address (totally my fault i should have checked before submitting). I immediately contacted customer service only to be told that I would have to refuse the package once delivered and they couldn't cancel or change the order. Well the owners of the address did not refuse the package, won't answer the door so I am out $70 of product. Very disappointing for such a great product to have such lackluster customer service. So needless to say I won't be ordering again.”
Helpful Report
Posted 2 years ago
Sara
Verified Buyer
“I absolutely love water drop. I've had if for about a week now and I have been drinking alot more water. I feel great! I have more energy and my skin has never looked better! I could not be happier with these products. Don't let the funny ingredients fool you! They are down right tastey!”
waterdrop US 5 star review on 24th June 2022
Helpful Report
Posted 2 years ago
Patricia
Verified Buyer
“Love this flavor. So glad I got multiple 2 packs!”
Helpful Report
Posted 2 years ago
Denise
Verified Buyer
“I really love the flavors of both.”
Helpful Report
Posted 2 years ago
Rebecca
Verified Buyer
“I am really enjoying my waterdrop purchase. I gave the second one to my daughter for her birthday. I hope she will be as pleased as I am.”
Helpful Report
Posted 2 years ago
Ingrid
Verified Buyer
“I love the glass bottle and wrap it comes along with it. This is my second glass bottle purchase. The coasters are lovely too. Unfortunately, the stevia added to the products like Zen, Flair I know longer care for the taste. Excellent concept for the environment but not a taste for me.”
Helpful Report
Posted 2 years ago
Ursula
Verified Buyer
“Love the flavors.”
Helpful Report
Posted 2 years ago
Sharon
Verified Buyer
“Love most of the flavors with very few exception. Love the variety and being able to accrue points for free stuff.”
Helpful Report
Posted 2 years ago
Karen
Verified Buyer
“The bottle is beautiful. The cap is very secure. I love the flavors. Makes drinking water so much easier.”
waterdrop US 5 star review on 24th June 2022
Helpful Report
Posted 2 years ago
Melodi
Verified Buyer
“Very refreshing, was pleasantly surprised how good it is. Makes drinking water much easier.”
Helpful Report
Posted 2 years ago
Annmarie
Verified Buyer
“As beautiful as it is in the picture and stays cold for hours!”
Helpful Report
Posted 2 years ago
Kelsee
Verified Buyer
“The flavors are subtle and enjoyable. The glass bottle is of good quality and attractive. The Love bag is cute and good quality canvas. Overall I am pleased with my first water drop purchase and will be making more. There was a hiccup with the order (I received the wrong order initially) and had some issues with contacting customer service via the messaging system. Once I called everything was corrected very quickly. The representative I dealt with was very nice and I have confidence in their customer service.”
Helpful Report
Posted 2 years ago
Karin
Verified Buyer
“Very pleased, can’t wait to taste all of them. Thank you”
Helpful Report
Posted 2 years ago
Nichole
Verified Buyer
“Great way to get more water in your diet with vitamins and fruit flavors, not sugar and artificial stuff.”
Helpful Report
Posted 2 years ago
Robin
Verified Buyer
“Love the newest flavor - Flair!! Very tasty!”
Helpful Report
Posted 2 years ago
Jennifer
Verified Buyer
“LOVE LOVE LOVE. I HAVE NEVER REALLY BEEN A WATER DRINKER AND FIND SOME WATER ENHANCERS TOO SWEET. My Favorite is Boost AND Zen. The best thing is I can switch it up and I get to try them with the starter pack. Drinking so much more and feeling Great. I'M Sold”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Wow. I just received my starter set. I also ordered LOVE. I'm already drinking more water. It was a big change for me. I was a diet soda junkie. 🚮Now no more diet soda.”
Helpful Report
Posted 2 years ago
Wendy
Verified Buyer
“Love Waterdrop, they have amazing products and their Customer Service is awesome. Thank you!!!”
Helpful Report
Posted 2 years ago
waterdrop US is rated 4.7 based on 5,559 reviews
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