waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maybe I could review it if you could actually have it delivered”

Helpful Report

Posted 2 years ago

“I don’t know why but I tried two of the flavors and hurt my stomach so bad. Like so bad I thought I needed to go to ER. I don’t understand?? I did drink on a empty stomach but you should be able to drink these on a empty stomach. $60 down the drain. 😩”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. To start my first order never arrived, after reaching out to the team it took a few weeks to get a response. They sent me a new order which did arrive, however after about 2-3 days my bottle cracked. It was sitting in the casing on my desk, I heard a pop and saw water spilling out of the bottom. From there they sent me another bottle (no answers as to why it may have broken in that nature). The THIRD bottle arrived in an open box, when I emailed about it they told me I would have to pay to have it shipped back to them and they could not take back the micro packs but I didn’t receive micro packs so no clue what that was about. Overall worst experience I have ever had, which really blows becuase I was super excited about the water bottle.”

Helpful Report

Posted 2 years ago

“I received my order and I am very disappointed to see it. The box is not sealed and there is no indication that it was even sealed with tape, only the bottom. The box top lid were just overlap that anybody can just easily open it up and the box is partially smashed. It does not look like the box showing in your review the your customers received. The item inside looks okay since they were individually boxed but I am worried with the microdrinks that it is easy to open and there is no seal that anybody can contaminate it. Is there a reason why? This is not really acceptable. I was very excited when I got the notification that it was delivered but right now I am lost for words.”

Helpful Report

Posted 2 years ago

“Unsubscribe”

Helpful Report

Posted 2 years ago

“I used it for one day without the sleeve and it was great. I put it in the thermal sleeve to take with me to run errands today. I didnt know that being in the sleeve doesn't let the bottle sit flat. I set the bottle (it was in the sleeve tightly) on a flat counter top... it wobbled/tipped over, fell to the ground & shattered into a thousand pieces. A lot of money down the drain.”

Helpful Report

Posted 2 years ago

“I like the concept. Unfortunately, I’m not sure about the taste. I also think it takes way too long for the tablet to dissolve. It’s pretty expensive for something that seems meh.”

Helpful Report

Posted 2 years ago

“"Made of resilient and durable materials, you can feel confident . . ." Unless you're complimenting me on my body's composition of resilient and durable materials, you need to hire better writers.”

Helpful Report

Posted 2 years ago

“As someone who's long been looking for a way to endure drinking more water, I was very excited to find a company specifically created to solve this problem. After an initial snag (USPS having damaged my package), I received my Starter Kit and an extra box of ORO cubes for the trouble. 10/10 for customer service for sure, very well done. After washing my bottle, I lined up all the flavors on the counter to give each a try. The results were disastrous. ORO, ZEN, BOOST, YOUTH all tasted like I just dredged the Everglades, and were completely undrinkable. Only GLOW, LOVE, and FOCUS were remotely drinkable and even then, only with some additional flavor supplementation. I had high hopes for this product as I REALLY need to drink more water and simply can't abide flavorless water. But despite everything else that's excellent about the product/company from the beautiful packaging to the excellent customer service, ultimately the product fails because its mission fails. I didn't drink more water, I threw the Waterdrop water out and made some iced tea. Sadly only one star from me.”

Helpful Report

Posted 2 years ago

“I was so disappointed. This tasted like flat, stale beer. Or maybe weak, odd tasting tea. I had to throw it away and air out my bottle.”

Helpful Report

Posted 2 years ago

“Love, Love, Love this Brand!”

Helpful Report

Posted 2 years ago

“Never received my $90+ order and they're asking me to review it? Very disappointed.”

Helpful Report

Posted 2 years ago

“We bought the new toddler bottle. My son dropped the lid once and it cracked in half. That is not good quality for a child item.”

Helpful Report

Posted 2 years ago

“Your packing is very artistic and the marketing is good, but the products taste awful. I was dismayed to find them smelling and tasting like stagnant water, cat urine and/or the dregs of a diluted glass of juice. These were not refreshing or lovely in any way. I would return them if I hadn't already opened my 12-pack in search of one flavor I could stand. Horribly overpriced and disagreeable product.”

Helpful Report

Posted 2 years ago

“Showed up quickly. Difficult to open the box. Tablet didn't want to come out of its package. It took over 15 minutesto dissolve and is not very pleasant tasting. Would not recommend and would really appreciate a refund.”

Helpful Report

Posted 2 years ago

“I saw this product advertised on YouTube. I paused the video and came right to your site. I was so excited about the product. I was reading everything about the products and realized that stevia is in every choice. I’m so disappointed. Why can’t you have a choice with no stevia?”

Helpful Report

Posted 2 years ago

“I ordered a different flavor and they sent me this one, which I don’t like nearly as much. Reached out to customer service twice but have not heard back. Disappointing as I love this product normally.”

Helpful Report

Posted 2 years ago

“This product does not clean the inside of the bottle well & it doesn't hardly fit.”

Helpful Report

Posted 2 years ago

“Water-drop was the most disgusting thing I have ever tasted out of all six of them that I tried not one of them tasted good sorry that I wasted my money on this product”

Helpful Report

Posted 2 years ago

“I got Youth, Zen, and Nero. They're all sweetened with stevia extract. As I didn't do a through research this is partly my fault but the first page only lists three ingredients and states no artificial sweeteners I assumed that there were only three ingredients. The aftertaste of stevia is gross to me. I managed to dilute it enough to get it down. I'm sure my spouse won't care. The search for sugar sweetened or non-sweetened beverages continues.”

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,769 reviews