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waterdrop US Reviews

4.7 Rating 5,560 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
43,038
 Metrics Info
4.7
Based on 5,560 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Serah
Verified Buyer
“I have never struggled with getting my water in, but with waterdrop, every bottle feels like a treat. As opposed to the super sweet flavors that I used to drink, I appreciate that everything tastes clean and natural. If the oro came in caffeine free, it would be the only flavor I drink, it is so good!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great color”
Helpful Report
Posted 2 years ago
Sue
Verified Buyer
“Love all my products I've gotten from Waterdrop so far! They make getting my water in much easier!”
Helpful Report
Posted 2 years ago
Janell
Verified Buyer
“I love the Blue Stainless steel bottle and I added the sports cap for mine, makes it easier to drink on the go. I love all of my flavors.”
Helpful Report
Posted 2 years ago
Terrianne
Verified Buyer
“One of the best decisions I ever made was to investigate and start purchasing waterdrop products. It has motivated me to drink more water. but now it has really enjoyable taste. The bottles are beautiful and well made. Just love waterdrop!”
waterdrop US 5 star review on 10th May 2022
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“We bought the new toddler bottle. My son dropped the lid once and it cracked in half. That is not good quality for a child item.”
Helpful Report
Posted 2 years ago
Susan
Verified Buyer
“Love the bottle, haven’t tried the straws yet and still trying to find a flavor I like.”
Helpful Report
Posted 2 years ago
Jeanette
Verified Buyer
“I am very excited with the taste of ORO! It is very refreshing and I love the natural caffeine energy it provides! I am trying to drink more water daily and ORO is inspiration for me to do that! Waterdrop Thank you, Jeanette Falconetti”
waterdrop US 5 star review on 10th May 2022
Helpful Report
Posted 2 years ago
Mary
Verified Buyer
“I love the pretty Oro glasses. The bigger size is the best! The Oro drops are good; I prefer them mixed with other flavors…Glow at the moment. Get your mango on!”
waterdrop US 5 star review on 10th May 2022
Helpful Report
Posted 2 years ago
Jennifer
Verified Buyer
“I love waterdrop. It’s tasty and super convenient”
Helpful Report
Posted 2 years ago
Kim
Verified Buyer
“I drink more water because of the little drops. It has been almost a year now. I have a glass bottle and sports bottle and they are ok.”
Helpful Report
Posted 2 years ago
Leah
Verified Buyer
“I ordered on my mobile device & didn't realize that part of my order was these stupid little 3 packs, the picture looks like they're regular boxes. One response I got highlighted where, in tiny print, it says 18 microdrinks. I feel it should clearly state "sample packs" in the image or description. I didn't even want the water bottle (haven't opened the package), but I thought that the set was a super deal for VIPs during a new product launch & I could gift the bottle to someone, add it to a raffle basket for charity, something. The email with my VIP coupon code ended up in a promotion folder, so it didn't get used. I found it within an hour of ordering & messaged the company to see if it could be added, but was told, basically "too late, not our problem, too bad". The order didn't ship for 3 more days, so I don't understand why a price adjustment couldn't be made. Adding insult to injury, I spent $150 thinking I was getting enough product get me through for a couple of months. Instead, I got 1/3 of what I expected. I reached out a few different ways about my disappointment - I wanted to try & return the bottle that I never wanted and get drops instead. The rep, James, ended up saying it would be escalated to his supervisor (Aracely) via Facebook messenger, but she never responded. I tasted the Oro, liked it, but am so disgusted with your company & feel like I was tricked, that the entire order is sitting on my front porch. I haven't opened any of the boxes with straws, glasses or water bottle, so I can't review them. I don't know if I'll ever order from Waterdrops again. I'm really angry & upset with your company and definitely would NOT recommend anyone buy from you at this point. Another company with electrolyte tablets that I bought before I found waterdrops ended up sending me a "we miss you" coupon, so I may just go back to them. Too bad, because I liked your product, the sight of them makes me sick right now. If you were looking for a way to lose customers, congratulations, you've found it”
Helpful Report
Posted 2 years ago
Nicholas
Verified Buyer
“Wonderful in every way!”
Helpful Report
Posted 2 years ago
Lari
Verified Buyer
“Haven't tried everything yet but since far I have enjoyed everyone.”
Helpful Report
Posted 2 years ago
Katie
Verified Buyer
“I'm so glad I found this company! I love having something that makes me look forward to drinking water instead of trying to find other things to drink instead. Thank you!”
Helpful Report
Posted 2 years ago
Michelle
Verified Buyer
“AMAZING flavors! Great starter kit & lovely bottle!”
Helpful Report
Posted 2 years ago
Julie
Verified Buyer
“I discovered Waterdrop several months ago in social media. I don’t like plain water and I wasn’t drinking enough fluids during the day, so I decided to try waterdrops to increase my daily fluid intake. I’m so glad I did- I am definitely drinking more fluids during the day now that it’s not boring water. I’m solidly team Youth, Glow, and Vibe and keep I restocking my supplies. The loyalty membership rewards and free gifts are also crazy generous and amazing- I’ve cashed in some reward points for a drink bottle and have received tote bags, free micro drinks and tumblers as well. I love the stainless steel drink bottle- love the look of it and it keeps my drink cold for hours. I especially love that I was able to redeem loyalty points to get it! My only complaint is that the opening is narrow and I can only feed one small ice cube through at a time. The Waterdrop flavor selection is great. I find them refreshing and not overpowering. My favorites being Youth, Glow, and Vibe, but Flair, Boost, Zen, and now Oro are in the rotation. Some flavors I love some more than others, and some just are not to my own personal preference. I appreciate the variety and that other people may prefer what I do not. The ones I tried and I did not like (only 3 I don’t care for), I use those in my workout water- I’m not going to waste any of them! I adore this company and its products!”
Helpful Report
Posted 2 years ago
Lori
Verified Buyer
“I have enjoyed the flavors! I ordered the next batch already! I hope the new flavors I got that didn’t come with the starter kit is as good as the others!”
Helpful Report
Posted 2 years ago
Prudence
Verified Buyer
“This company is very customer friendly!! Love the drops and amazing customer service!”
Helpful Report
Posted 2 years ago
Rachel
Verified Buyer
“Waterdrop is fun and really helped me improve my water intake with flavors and accessories I love.”
Helpful Report
Posted 2 years ago
waterdrop US is rated 4.7 based on 5,560 reviews
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