waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Each of the cubes I’ve tried so far have very little flavor and they are not melting; I’m smashing them up. Would not recommend to anyone; waste of money.”

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Posted 3 years ago

“I gave it a 1 star because I never received this order. I’ve contacted customer service several times and was told to be patient. The order I placed AFTER this one arrived quickly, this one, which was expensive, DID NOT arrive at all.”

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Posted 3 years ago

“I never received the water drop box (coffee water drop)!! I only received the bottle!!”

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Posted 3 years ago

“Wasn’t a fan of the flavor. The colori f of the drop is lovely. But everyone has their own palate! I’m sure many others like this one.”

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Posted 3 years ago

“Pretty, but broke a month after I got it.”

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Posted 3 years ago

“I have not received my last order for Flair.”

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Posted 3 years ago

“I can’t review it because it never arrived. This has happened before with Waterdrop. I don’t know what this company does wrong, but whatever cheap route they take has a detrimental effect on how I feel about the product. Tracking is useless. I’m done.”

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Posted 3 years ago

“I order the classic glass and it was delivered broken i have contacted the company via e-mail and on the web site and have not heard anything from the company so i can't use the product”

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Posted 3 years ago

“EXTREMELY unhappy. Zero customer support. The response I received after explaining that I was getting migraines from the product was terrible. Not helpful. They have no desire to resolve an unhappy customer complaint. They are demanding that I pay for shipping BACK TO THEM, for their crappy product. They are selling an overpriced glass bottle with sugar drops. Buyer beware. They will not pay for shipping back or provide a return, even if you have used a couple of drops!!!”

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Posted 3 years ago

“I cannot believe that they think they provided an adequate response. I'm a consumer. I am unsatisfied with the product. It definitely promotes migraines for me. I had opened all the boxes and put them into the tube the bottle came in for storage. I've used about 8 maybe? They are seriously asking me to pay for shipping back to them!!! I've owned many businesses and I would never ask a customer to do that. Especially in this case I would tell them to either dispose of the product or donate it etc... I find it appalling that they are refusing to provide a refund unless I comply with their demands. ”

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Posted 3 years ago

“Broke. Ordered the other colors one arrives broke y’all with not getting back to me so I can ship back for a refund”

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Posted 3 years ago

“If I could, if give them a -5 review. I spent almost $100 in product and it take a month to shop. Try green when it's less than 5-10 minutes from my place, i get a notification from UPS that my box is open and empty. WTF?!? Now I get to wait even longer for my replacement”

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Posted 3 years ago

“Received shipment with missing 2/3 of the ordered and charged items. Nobody reacted to my request to give me a call or replied to my message. There is no phone no. or a chat option for customer service. The items were poorly packed and shipped in an envelope that was partly ripped but the missing merchandise was never inside, because the envelope could have never hold all the ordered items. It was way too small. Please contact me to either send the missing items or issue a refund. I find it very frustrating to not be able to get in contact with customer service or not to receive a reply...0 stars for that!”

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Posted 3 years ago

“Waterdrop How is it you find the time to get on Facebook and answer questions or comment? Why don't you get off Facebook and WORK AND GET THE ORDERS SHIPPED THAT HAVE BEEN ORDERED 6 DAYS AGO! IF YOU GOT TIME TO SIT AROUND ON FACEBOOK YOU GOT TIME TO SEND MY ORDER!!!”

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Posted 3 years ago

“Unable to correct the incorrect address with my order. There is minimal customer service”

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Posted 3 years ago

“Tastes awful. Didn’t get any benefits from it.”

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Posted 3 years ago

“Amazing-live the flavors! It definitely helps me drink more water!”

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Posted 3 years ago

“I didn't receive all of my order and my order was over $60 I'm still waiting for my 2 love boxes”

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Posted 3 years ago

“Messed up delivery. Took over 2 weeks just to fill order. Have not found a flavor that does not taste like colonoscopy prep. They are nasty. Sorry I made the purchase”

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Posted 3 years ago

“Never received my order disappointed no one reached out to resolve this matter. Poor customer service”

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Posted 3 years ago

waterdrop US is rated 4.7 based on 5,769 reviews