waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,768 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly was very disappointed at the raspberry had zero flavor”

Helpful Report

Posted 1 week ago

“I ordered the bottle with the lid. Unfortunately, the lid did not come with the package. After going back and forth with customer service, I was able to get the lid sent. The color of the lid was not what was displayed in the image. The customer service was poor as the first agent refused to send me a lid and was nonresponsive to my emails. It also almost seemed like they did not read my emails all the way through as the response I would get from them never addressed any of my issues. The second agent was much more proactive.”

Helpful Report

Posted 1 week ago

“I like their products but having to deal with customer service is a hassle. I ordered a cup and microdrinks. My package arrived without the drink pods. They make it difficult to communicate and resolve the issue. When you email, different customer service reps respond so it drags the process. They ask for a picture of the contents in the box of how it arrived and a picture of the label when something is missing. That is fine but I had to send it three times because three different customer service representatives are emailing me back. One reps snarky response is I have a picture of a box inside a box BUT that’s how the glass cup came! So now I needed to send another photo of the product. This is the back and forth for over a week and it’s still not resolved.”

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Posted 2 weeks ago

“I wanted to love this flavor like I do the Iced Tea Peach, but I didn’t. It was a bit too bland for my liking. Do you have something with a blackberry or blueberry base that is naturally sweeter?”

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Posted 2 weeks ago

“I love these bottles, but they do break fairly easily. My mom and I are both on our second bottles now, she dropped hers on the garage floor and it shattered. Mine I simply filled with cold water and the pressure changed and it broke on its own. I ordered the pretty green one as my replacement and sadly it didn’t come with a sleeve, so now I have to be extra careful using it.”

Helpful Report

Posted 2 months ago

“Second one I’ve had that the straw broke on. They don’t leak, which is amazing. I dropped the first lid and the straw that folds down broke near the base. I figured it was an anomaly and I liked the tumbler so much I ordered a second. However, it happened a second time falling off the counter while I was washing it. I don’t know if it’s because it’s a different plastic or what, because the rest I’d the lid was fine both times. Makes me sad cause it’s great other than that.”

Helpful Report

Posted 2 months ago

“This is a good flavor but I’m disappointed that the original flavors that brought me to Waterdrop have been discontinued. Vibe, Zen, etc. now all we can get is tea and berries. Just as boring as all the other options out there. Go back to your roots!”

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Posted 3 months ago

“I enjoy waterproof. Disappointed in Vibe. .”

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Posted 3 months ago

“Was disappointed in customer service. The Wedendsay before black friday. they had 50% off signs all over the store. When I went to purchase he said those signs were for black friday. Not very honest”

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Posted 4 months ago

“Love the bottles, very sleek design.”

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Posted 6 months ago

“Graip flavor came like powder, not a cube. Do you know what is that? Old version?”

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Posted 6 months ago

“I like the cup; however, I have small hands which make this hard to hold for me.”

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Posted 7 months ago

“The bottle is pretty. I didn’t like the flavors!”

Helpful Report

Posted 7 months ago

“Disappointed that I had to wait for my products as I was told that the delay was because of “water days” that put orders behind. Subscriptions should get priority.”

Helpful Report

Posted 7 months ago

“The product/flavors are great. Customer service and shipping is a problem. I waited over 2 weeks after I placed my order before reaching out about when my order would ship. 2 days after that I was sent a tracking number and received everything a day later. I've since received multiple emails from customer service asking what the issue was. I just wanted communication.”

Helpful Report

Posted 7 months ago

“I was not thrilled with the taste of the melon flavor. Having to buy flavors that don’t appeal to me is a turnoff since I can’t return it. I wish I could get a better plan structured so i can choose 3 of my own liking.”

Helpful Report

Posted 8 months ago

“I like the flavors and choices of Waterdrop. I thought that I was hooked on the glass water bottle. I even purchased the ice cube tray that makes ice cubes that fit the bottle. I could not get used to drinking tepid water and have since returned to my former water bottle with the large opening so I can add ice cubes. I should have predicted this but I was taken in by the advertising. Thank you.”

Helpful Report

Posted 8 months ago

“I was not a fan. Maybe it was the flavors, but it made the water taste weirdly sweet. Some of the flavors were not bad, I liked blackberry, the mango and the raspberry. The others I did not like. In another order, I got the cola and liked that.”

Helpful Report

Posted 8 months ago

“Liked the base flavor of the Cola, but the Stevia sweetener ruined the taste. I would recommend the use of Sucralose instead. I will not repurchase .”

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Posted 8 months ago

“It was ok but I thought it would be sweeter”

Helpful Report

Posted 8 months ago

waterdrop US is rated 4.7 based on 5,768 reviews