Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lodge and hot tub, staff excellent and so is the food at the Inn. Only negative the shop needs to stock more groceries very small stock with very little choice.”

Helpful Report

Posted 3 years ago

“What a beautiful setting, a warm welcome by staff with excellent recreational facilities. The canoeing was a highlight. The bathroom and toilet buildings again were great just such a disappointment not to be clean and smelt terribly. If they could sort there cleaning out a top top stay.”

Helpful Report

Posted 3 years ago

“Nice place in a quiet corner. The ellingham lodge was very good, well designed, modern and exactly what a family of 4 would need. The kitchen could have been better stocked with more pans. Very helpful and friendly staff. The waveney inn is also good.”

Helpful Report

Posted 3 years ago

“Nice 4 day stay. Staff all helpful. Clean and tidy site. Showers hot and bathroom warm. Although not as clean as they could be. Maybe I just got in there too late in the day.”

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Posted 3 years ago

“Waveney is a lovely place to stay, I was here on a hen do. The lodge was beautiful and just what we wanted. We also had food from the restaurant which all 6 of us really enjoyed. The only thing I would say is all the showers were super hot, none of us could work out how to turn the cold up.”

Helpful Report

Posted 3 years ago

“Small campsite but lots of lodges and yurts and other accommodation so all in all quite a big place. We stayed camping on a bittern pitch which was plenty big enough for our 7man tent. It’s a very family friendly campsite and everything has been well thought through in the planning of the layout, a park close by, the swimming pool at the top and the main toilet block is a clever idea where toilets and showers are in one cubicle. Each toilet/shower cubicle is quite big which makes life very easy when you have small children. My only two niggles are that the shower block just needs re-tiling or sprucing up and the camping map needs updating (finding the Elsan point in the rain when it’s not there where the map said it is, is not fun!). Apart from that a great place and using the river centre was excellent, plenty to do for a three night stay. The Waveney Inn is a great place for food!”

Helpful Report

Posted 3 years ago

“Great location, grotty toilet facilities.”

Helpful Report

Posted 3 years ago

“It is a good place to stay, mostly due to the lovely location and views, and choice of accommodation plus things to do. The reason we've given it 3 stars is because there could be more attention to detail across the site. For instance, the toilets and showers did not feel as clean as they could at all times (more cleaning might be necessary at peak times like we were staying in perhaps?) which was a little worrying given the covid-19 pandemic. The Pod we stayed in is in need of repair on its roof, and it's door latches were broken on arrival (although a very friendly chap v soon did a fix on them for our stay which was good). It was difficult buying ice creams from the swimming pool as the till scanner wasn't working and there was a price discrepancy with the main shop. We booked a family meal with outside visitors at the Waveney Inn on our final night which was a birthday celebration. The poor staff looked rushed off their feet and, probably as a result, the service was not great and it just seemed a bit haphazard. Our food took a seriously long time, (between 1 and 2 hours) meaning our young children were getting fairly desperate by the time it came out. Also, the ice lolly/ice cream which should have come with their meal, did not ever come! However, the staff were helpful with giving us some little plates and a knife to have with the cake we'd brought with us. A small but helpful improvement would be to know which reception you need to go to for what...we kept turning up at main reception to ask or book something, only to be told to go over to the swimming pool reception, and vice versa! In the heat with small children these little things make a difference - it was a little annoying walking back and forth sometimes. E.g. when we checked in, we went to main reception, but got told to go to swimming pool reception...but when we checked out, we assumed it would be the swimming pool reception, but this time they wanted us to go to main reception! Overall, it just feels like you should expect a little bit more across the site for the price you pay for the accommodation. Also, we couldn't work out why the swimming pool was open such restricted hours each day...the last swim on 2 days was 3.15pm...maybe a staffing issue? We definitely think more people would welcome being able to use the pool much later into the afternoon/early evening.”

Helpful Report

Posted 3 years ago

“Lovely little campsite. Lots of positives - pool was nice, setting beautiful, nice and quiet by 10pm ish, The Waveney Inn was good for a meal on our last night. Some things could improve - the toilets and shower block were very basic and not the cleanest. They could do with cleaning more often, especially when it’s busy. We did see the cleaner once a day and she was doing a great job bless her, just seemed like they could use another cleaner or two perhaps. We would return again as overall the site was well situated and very pretty 😊”

Helpful Report

Posted 3 years ago

“The site and location are fantastic although it’s a long drive from most places. We didn’t use the showers as had our own but the toilets were extremely dirty. The male toilets had a sink and a urinal blocked for 5 days in the men’s. Considering it’s just opened from Covid I saw a cleaner once in a week though I am sure they were done early morning . They need cleaning several times a day in the current climate and while the site is busy in holiday periods. We used the takeaway once as couldn’t ever get a table in the Waveney Inn. It was very overpriced. People from the tents and yurts also thought it was acceptable to allow their children to play football and frisbee outside my caravan despite signs saying no ball games then got shirty when the kids were asked to play on the games field!”

Helpful Report

Posted 3 years ago

“Staff we nice and helpful. The lodge however was dated and in need of refurbishment. There was mould on the silicone in the bathroom, the outdoor furniture was rusty and unusable, the bedroom was also damp on arrival, we also had an issue with the hot water (this was looked at fixed within half hour of reporting). The positioning of the lodges is not the best, as most like ours were in the shade from 5pm.”

Helpful Report

Posted 3 years ago

“Farmhouse great family accommodation. Negatives, no stair gate provided, only one tea towel provided for 4 night stay. No washing line available.Because of remote location, the shop was totally inadequate for even very basic provisions. An opportunity missed on your part. Small things but we had a great time; thank you”

Helpful Report

Posted 3 years ago

“A really good stay as it is a lovely setting but the washrooms really need to be sorted out as they let the place down. They take a battering with so many people on site. We have requested floor squeegees on two previous stays before. If they were provided people would clean the floor after they use the bathrooms, the shower drains don’t even work properly anymore so you are standing in two inches of dirt soup. The lime scaled trickle out of the fixed shower heads isn’t enough to wash the suds away. Grim. Yurts leaked because of the heavy rain but it was sorted out to an extent in a quick and courteous manner. Staff are friendly and helpful. Yurts very tired now and the price is going up to 100 a night next year. It wouldn’t take a lot to spruce the floors and furniture up a bit.”

Helpful Report

Posted 3 years ago

“Really nice stay once again. The flooring was a little loose in yurt 6 so might need nailing down again to stop someone's toes being stubbed. Shame to not have the lovely deck chairs as well as the picnic bench. Facilities really good, kid loved it!! Maybe look at an online booking tool for the pool so people can see the gaps and availability etc.”

Helpful Report

Posted 3 years ago

“Just returned from a lovely mini break at Waveney river centre, we stayed in the Beccles lodge, which we found clean and comfortable. My only complaint would be the kitchen was not very well equipped, no chopping board and hardly any plates and mugs but as we mostly ate out this wasn’t really much of an issue, and the late check in and early check out is annoying as you loose 2 days really But I understand this is the same in most holiday sites due to covid and cleaning. It’s a beautiful quiet area set in the middle of the countryside we hired a boat one day which we took down the river which was great fun. The Waveney inn did lovely food, and the on-site shop was well equipped just a shame the shop closes at 5.30pm as it’s quite a Trek if you need anything later in the evening to any other shop. Would I recommend Waveney river centre Yes definitely and we would visit again. Thank you to all the lovely friendly staff 😊”

Helpful Report

Posted 3 years ago

“Have stayed here many times , still lovely but disappointment only with the showers and toilets , very tired and grubby now and the shop poorly stocked ,but still lovely staff and site. Thank you”

Helpful Report

Posted 3 years ago

“We enjoyed our stay here. We were in a pet friendly lodge with a hot tub which was in a great location within the park and was super clean and had no animal smells. There was everything you would need in the lodge. The only dissapoint for me were the grounds I felt like they could have been a little bit more looked after. They looked really messy in places and down one end it looked like a building site and I really would not have been happy to look at that while staying. Another big negative was the Inn on site. Food was good but service absolutely terrible.”

Helpful Report

Posted 3 years ago

“Quiet and beautiful location. Adults and children really enjoyed our break. Lodge was clean and comfortable, shower was an issue as temperature changed from very hot to freezing. Waveney Inn was good food, ferry to natural reserve was good. All the staff on site were friendly and helpful.”

Helpful Report

Posted 3 years ago

“Superb accommodation , restaurant food was excellent, staff are a credit to Waveney who ever we spoke to nothing was to much trouble to assist us . Thanks for a great break will definitely sing your praises to our friends.”

Helpful Report

Posted 3 years ago

“Good facilities on site e.g. shop, restaurant, laundry, boat hire etc Standard of cleanliness in main toilets/shower block poor. In need of refurbishment. More frequent cleaning required. Notices displayed said cleaned throughout the day yet little evidence of this. Saw a member of stock up toilet roll in one toilet/shower at 7.00 a.m. but didn't clean despite being clearly dirty. No cleaners visible at peak times. Play area in use until late at night despite info saying open 8 a.m. - 8.00 p.m. this was not adhered to. Segregated area for play needed as too close to escape pods. Shop to be open earlier in morning so provisions such as milk can be purchased fresh for breakfast”

Helpful Report

Posted 3 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews