Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great short break could not fault lodge. Site clean and peacfull with enough facilities for a short stay”

Helpful Report

Posted 5 years ago

“All staff very friendly and helpful, location nice, lodge very grubby especially the bathroom all needs refurbishment .booked for 6 people but in my opinion it’s more like 4 person on outside space,as given a very shabby and rusty bistro table with 6 mismatched chairs therefore cannot eat together outside,the small decking area is about comfortable for 2 to have a coffee /wine. The food on site was extremely good and very generous portions.would probably not return tho.”

Helpful Report

Posted 5 years ago

“relaxing and homely feel”

Helpful Report

Posted 5 years ago

“We had a lovely weekend break staying in Bungay lodge. The location of the site is beautiful and peaceful and we enjoyed seeing the local wildlife. The lodge was clean and tidy and a good size. The hot tub was fantastic with a wonderful view over the marshes. The staff were generally friendly and helpful. A couple of minor gripes: 9.30 checkout is too early! When we handed the lodge keys back we were allowed to use the site facilities for the rest of the day (which we appreciated) but when we went to the swimming pool we couldn't get in, as the access fob was attached to the lodge keys. We asked for a child's portion of a roast dinner at the Waveney Inn and were told that was not possible. Surely there couldn't be anything easier than making a smaller portion of a roast dinner, so more of a customer focused 'can do' attitude would have been appreciated.”

Helpful Report

Posted 5 years ago

“Lovely lodge very spacious WiFi not very good Hot tub excellent”

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Posted 5 years ago

“Had a lovely short break, great facilities and beautiful surroundings”

Helpful Report

Posted 5 years ago

“Excellent location for a peaceful break away . Cabins are great although they could be a little cleaner in places . Staff are really kind”

Helpful Report

Posted 5 years ago

“Disappointed that the washing up facility wasn’t open as we have a small camper van without hot water we were allowed to us the laundry sink although that has a sign not to use! Bar staff and allow we meet were excellent and the food available very good quality at reasonable prices Thanks”

Helpful Report

Posted 5 years ago

“Lovely friendly staff, and good food at the Inn touring pitches starting to need some TLC as the pitch we was on the TV point was missing and reported it but still wasn't fixed”

Helpful Report

Posted 5 years ago

“Excellent riverside leisure centre with camping, yurts, space pods, lodges and hotel rooms. The marina has superb facilities and is popular with motor boat and yacht owners. Wonderful views across the river and a ferry to the fantastic Carlton Marsh nature reserve.”

Helpful Report

Posted 5 years ago

“It's a lovely place with great staff and accommodation the on site pub has very friendly staff and the food is top notch. My only criticism is the hot tub is not attended to throughout our stay so after Saturday the water is murky and smelly”

Helpful Report

Posted 5 years ago

“The location and accommodation is amazing, but as we specifically chose this location because it has hot tubs the fact ours didn’t appear to be cleaned or have chlorine levels checked during our stay (couldn’t see through the water on the 2nd day and there was scum on the surface) plus the fact from the Saturday afternoon onwards the temperature dropped continually until it was below 30 degrees on the Sunday morning, very disappointing as we all wanted a last minute dip before we checked out. If it wasn’t for this we would have happily rebooked for next year as everything else was lovely.”

Helpful Report

Posted 5 years ago

“Staff are lovely, very helpful & friendly. The yurt is such a lovely get away - few minor issues with the log burner needed a clean out, black mould inside the yurt, showers aren’t overly clean, dirt along the back of the toilet seat, no mop to clean out floor after shower so dirty water left on the floor. They are very minor problems - The yurt is a perfect getaway for us, with 4 kids we have barely any time to ourselves so we enjoy a little get away. Would recommend to friends and family.”

Helpful Report

Posted 5 years ago

“Beautiful. 😎 loverly relaxing place very nice reception staff.”

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Posted 5 years ago

“Lovely place to stay with a fantastic lodge and facilities.”

Helpful Report

Posted 5 years ago

“Waveney river centre lovely tranquil setting. Very clean good food in bar and restaurant, we stayed in fritton lodge very spacious and clean ...only one grumble ..maybe hot tub needs screening like others ...but apart from that lovely.”

Helpful Report

Posted 5 years ago

“The staff at reception and in the Waveney inn are very friendly and welcoming and the site facilities are great. However our lodge was dirty, there were thick cobwebs everywhere, found a unpleasant item under the bed and the corners of the rooms were thick with dust. Some of the furniture in the lodge is looking pretty tired and worn which would of been fine if the place had been properly cleaned but it just added to the dissatisfaction. The hot tub was clean thankfully and we thought that and the pool were great. I don’t think we will book to come back though as such uncleanliness is an offput.”

Helpful Report

Posted 5 years ago

“Stayed in Marsh View. Lovely accommodation. Great location. Friendly staff. Will certainly be booking again. Mr Munday”

Helpful Report

Posted 5 years ago

“We have visited the centre many times now and have always thoroughly enjoyed our time there. This time was different. The internet booking had errors, which I had to ring and sort out. I had paid for two nights but it showed only one night. It had only taken one night for our dog too. Anyway, when we got to reception, after being asked my name, the first comment the receptionist said was to state that we owed £2.50 for our dog. Fine, but no apology for the mix up or anything. Later on we found out that the toilet block and washing up facilities near us were closed. Nothing was mentioned when I queried our booking, or on arrival. We would never have booked if we knew that we would have to trek all the way to the shower block just for the toilet!”

Helpful Report

Posted 5 years ago

“Room was lovely, breakfast was great but evening menu disappointing as some of the menu was not available and no desserts only ice cream. Considering the hotel was full, we expected a full menu.”

Helpful Report

Posted 5 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews