Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,237 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is appalling with assistants giving you conflicting information. I ordered an item that should have arrived on 1st. Their courier Hermes tried to deliver to wrong address and have not reattempted since. Despite four contacts with Wayfair customer services, I still do not have my item. Each assistant has told me different things (you will be contacted -was not, the courier will reliver - did not). When I asked to complain and speak to a manager, they said they did not have a complaints team. Extremely poor - will not be shopping with them again.”

Helpful Report

Posted 2 years ago

“I bought 2 sets of curtains, lovely curtains. Unfortunately, due to my fault, they were too big. I returned them via Hermes on 15.1.222, in one parcel, and in the original wrapping I received them in. Shortly afterward I received a message from you saying they had received the parcel and were refunding £85.53., which I received and I am still awaiting the full refund. Someone in Wayfair must be able to deal with this because I can't. Nobody connected to returns. seems very efficient”

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Posted 2 years ago

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Posted 2 years ago

“I’ve ordered eight items from wayfair.com and a few days later I saw on my account that two of the item’s delivery dates were changed to 2 1/2 months later. I was confused of what was going on with my order and the next day I called and spoke with a customer service representative. She basically said the order is back ordered until Apr. 16 (prior delivery date was Feb. 2). She apologized for the trouble without offering a resolution to this issue besides cancellation. I have my house turned upside down and have been waiting for the crown molding before moving on with painting. I ordered a different style of crown molding which had a bit higher price and the manager said they cannot price match the two items. I went through all the trouble and was not informed in regards of the big delay with my two orders and they couldn’t offer a discount or a price match on a different item that hopefully will come on time. Btw, four more items from the a same ordered were already arriving late. The manager said he doesn’t think the new order of crown molding are in stock either. During this order, I’ve signed up for the Wayfair credit card, too. It is a big mess and a lot of headaches! If I was aware of the troubles I would have ordered from other companies not wayfair. They are unreliable and don’t offer resolution. Sad and dissatisfied”

Helpful Report

Posted 2 years ago

“Avoid these guys. Ordered a bed, paid for it, never got our bed delivered. Took months to get money back. Do not use this place.”

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Posted 2 years ago

“I have just had a proposed delivery date for an item ordered on the 24th January, which I was advised was in stock at the time of ordering and due for delivery today, delayed until the 6th May! Why accept an order, and take payment, for an item which is clearly not even close to a delivery date. Surely, this is bordering on illegal, not to mention frustrating.”

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Posted 2 years ago

“Brought a rug from Wayfair two months ago for £80 today they took £16 out of my bank. When I called them they said they accidentally under charged me!! When I questioned it they said take it up with Clearpay!! I didn’t even use Clearpay to purchase the rug. Absolutely ridiculous just robbing people will never use this over priced company again.”

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Posted 2 years ago

“Trying to get a job with them in Ontario Canada is a joke they would rather hire people with less or no experience then someone who has alot what a joke”

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Posted 2 years ago

“if I could give a zero star, I would. My experience with Wayfair has been anything but painful. Communication is very poor, mixed messages via email leaving you confused of their delivery or collection process. Delivery attempts were made without scheduling a date so several missed attempt. No resolution in sight and empty promises to resolve. Their handyman turned up for assembly even after transaction had been cancelled. I contacted Wayfair to inform them; was advised to let the handyman carry on with the job only to be told at the end the job that I had to pay for the assembly out of my own pocket. They take no responsibility for their mis-management and communication in the transaction and will refer you to their partners when clearly, there is no contract with the 3rd party. Save yourself some money and headache and use services like made.com.”

Helpful Report

Posted 2 years ago

“I ordered a bistro set..due to arrive on 25th January, turned up on Saturday, 22nd.. Sent as small parcel apparently, despite being a huge heavy package.. Delivery guy just left it at door, brief 5 second chat, and gone.. No help to get package indoors.. I live alone, and struggled to manoeuvre this heavy package..”

Helpful Report

Posted 2 years ago

“Their return policy should be renamed hands in the air policy. I understand paying for shipping, but shipping charges for returning an item that was purchased because it was not to a customer’s liking is disappointing. I will never purchase another item from Wayfair again. Maybe they could take a lesson from Zappos that truly care for their customers.”

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Posted 2 years ago

“I have been informed by Wayfair that when they give ETA's on deliveries, they actually have no idea when they are getting delivered - it is a guess. I was told my sofa's eta was 19th Jan, but today they said 7th Feb! Based on 19th Jan I arranged for my old sofa to be taken away, to make room for the new - now we have nothing to sit on until 7th Feb - is this the actual date or another guess? My message to peeps is do not believe their emails they are misleading to put it politely”

Helpful Report

Posted 2 years ago

“Ordered a radiator cover sent me the wrong one Reason being they didn’t have the right one in stock. I wouldn’t have mind it bit it was a smaller size . They took my payment in 2day now I have to wait 5 to 7 days for my refund what a joke”

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Posted 2 years ago

“Wayfair company have rude costumer service. they can't help you, they don't know how to operated, I never buy anymore Bad,bad, company”

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Posted 2 years ago

“Delivery delays every week. Order was meant to arrive 12 Jan, then 19, and now 7 of Feb... What's wrong with Wayfair lately? Are they going down?”

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Posted 2 years ago

“Massively let down on delivery dates. Fist promised delivery on 7th Jan When nothing arrived spoke to Wayfair via online chat. Was told 15th Jan. When nothing arrived was told and had confirmed 18th Jan. Checked today, update states 25th Jan. So I have been lied to on more than one occasion. Canceled order. Item cost £107.99. Found exact same item on ebay, with delivery confirmed as 21st Jan for less than £40. So in conclusion, I think wayfair lie about deliveries, and they are ripping customers off”

Helpful Report

Posted 2 years ago

“Price is high, quality, customer service, they not understand what they doing at all.”

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Posted 2 years ago

“my order table did not arrived was placed 26 deccember 2021 . no chance to contact with someone from Wayfair. i do not want chat with robot .payment was taken from my account . no explanation what is going on with order maybe they bankrupt. no message or email from them???”

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Posted 2 years ago

“Assembly items missing. Absolute nightmare. Had to ask a joiner to fix things.”

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Posted 2 years ago

“Didn’t deliver”

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Posted 2 years ago

Wayfair is rated 1.5 based on 2,237 reviews