Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,238 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a fitted valance sheet and a fitted sheet arrived, completely different from the item picture. You need to print off a return label and I don't have a printer, so telephoned to ask what i should do. They advised me to go to the library (hello Covid) or a neighour, or they would charge me£9.99 to return it. The sheet was 15.99.! I will never deal with them again.”

Helpful Report

Posted 4 years ago

“Not great at all. Waited 3 month for a tv cabinet , kept giving me date after date as to when it would arrive. I cancelled my order as it was taking Far too long. I am now waiting for a refund which seems to be taking forever too. Awful”

Helpful Report

Posted 4 years ago

“Utterly shambolic and unprofessional. Promised a delivery date "BY" Monday 3rd...tehn another "delivery on 31st July"..great, I thought... waited all day..nothing arrived.. phoned Wayfair..ah, we can't find your item ( Massive Armchair ! ) ..it's stuck at the collection depot somewhere..our 'specialist delivery team' will chase it up. Heard nothing..called them again.." yes, it's being looked into..need to give us until the 6th before we can either refund or re-order it - ' at no extra cost to you ' " !!.. What !!WHY would there be any extra cost to me when you've lost the item !!....then said dont need to wait in all day, the courier ( XDP ) will text night before and give you a 2 hour time slot. this morning ( 4th ) ..at 11.02am.. got sms " we will deliver between 08.54 and 11.54 !! ..Now 1.54 and nothing... My first ever order with Wayfair..and it will be my last...Diabolical .”

Helpful Report

Posted 4 years ago

“Damaged items. Delayed delivery”

Helpful Report

Posted 4 years ago

“Delivery has not arrive yet post almost 3 months. The team refuses to refund my money until they can track the order( which is really non of my business after 3 months). You cant hold customers money like that!!!! Rediculious service. Mostly with their management of operating process but if you hold customers money, when you cant fulfil the order, THAT'S A SCAM!!”

Helpful Report

Posted 4 years ago

“Have not received my order. Many conversations had with a terrible customer service team that have promised delivery dates to be confirmed but that has been a lie.”

Helpful Report

Posted 4 years ago

“Ordered a rug, didn't arrive, contacted them so they sent out another rug 'apparently" which didn't arrive either, waited weeks, website is rubbish, wouldn't order from them again. Got a rug from amazon within a few days.”

Helpful Report

Posted 4 years ago

“Absolute joke If they offer a good will gester dont take it they take off the value of your order and my order coming from poland orderd in april Been told item in the uk and is not So if i cancel i loose £30 good will gesture. So im now stuck Can not talk to a manger always busy Never again”

Helpful Report

Posted 4 years ago

“3 seater sofa ordered. Other companies to choose from, but went with this company, as it was the quickest delivery time! HAHA, that's funny now! Ordered: 13 June- original delivery date: 10th July – the reason we ordered this one Delayed to: Delayed a month to 10th Aug THEN delayed again to 13th AUG Then delayed again until 18th AUG NOW delayed until 4th SEPT!! They’ve had £549 of our money since JUNE! Absolute joke of a company. Will not be ordering again!”

Helpful Report

Posted 4 years ago

“Still have not received a item I ordered in may , grey laundry basket , waited two months and never heard anything,”

Helpful Report

Posted 4 years ago

“Ordered mantle. Said delivery in 2 weeks. Month later still waiting. Called said would get email Friday with shipping info. No email. On hold for 35 and counting. They had to know shipping is backed up. Never again.”

Helpful Report

Posted 4 years ago

“beware they send junk with 30 days return, and when u return, they sneak in fedex label and charge you for shipping.”

Helpful Report

Posted 4 years ago

“Just received a cupboard called Caulkins 1 Door Tambour Unit. £210 not cheap so I expected good quality. Not at all. Completely broken on arrival. It was packaged as broken. Instructions awful and not in English. Never again”

Helpful Report

Posted 4 years ago

“With this company you can simply order and forget it. No, serioudsly, you can order and forget it - it is unlikely you will ever see your purchase. Delivery promises are not fulfilled and it is very difficult to get replies to emails.”

Helpful Report

Posted 4 years ago

“Ordered wardrobe in March. Arrived with damaged doors. It is July and still waiting for the replacement door to arrive. The communication with the company is a disgrace. Keep getting the same response which leads to nowhere. Although there are other products I cluld potentially but from Wayfair, due to the bad experience, I will never return to them as customer. Neither I recommend this company to anyone. If you have any problems, you will never get them solved! Ridiculous!”

Helpful Report

Posted 4 years ago

“I have been waiting for the delivery of my mattress since May they would have delivered on Monday but they moved again in august i'm angry and they caused me a big big problem”

Helpful Report

Posted 4 years ago

“Worst experience with an online company EVER. I've never even heard of a company with such terrible policies and procedures. After putting my card on file with one of their sales agent (who makes commission), my card was charged up to an extra $50,000 for items that I left in my cart that i clearly told the agent I was not ready to purchase. I did not receive any of these items, and many of the items I did purchase came in either broken, damaged, missing some pieces, or the wrong item. When I called their customer service to inquire about all the transactions on my card, and for the missing/damaged items, their support team said they would inquire about this and call me back. We had spent over 2 hours going line by line for the transactions and the items. Two weeks went by with no news. When I finally called back, the new agent told me there was nothing on file from my previous call and we had to go all over it again. Once we went line by line again, the agent told me that we had to call our bank and deal with it from their end because their system showed no errors. They refused to refund me the unauthorized transactions, even after the agent told me he could see on their system that these transactions were not made by me - WITHOUT DOING AN INVESTIGATION INTO THE PREVIOUS CALLS/EMAILS/AGENT OR INTO THE DAMAGED GOODS. I have now spent a combination of over 10 hours with different Wayfair customer service agents and my bank - and still do not have my credit card cleared or my house furnished properly. This company is not doing its due diligence to protect its customers. SAVE YOUR MONEY AND TIME - do not purchase from them.”

Helpful Report

Posted 4 years ago

“Only one e-mail from the customer service department to two that is sent. No updates on order status - order says it’s shipped but FeDex says it was not released to them. Originally it was supposed to have delivered July 13thfor an order placed July 5th and shipping from a place 5hrs away - the date changed to July20th - it’s July 25th - the date of delivery on the website still says July20th - Fedex website still says order shipped -recent enquirer still says shipment not released to them for pick up. No online chatting. I have been on hold on phone for over an hour with bad Music. Extremely poor customer service”

Helpful Report

Posted 4 years ago

“The customer service department has no idea what they are doing. We had an issue that was never resolved even through 4 customer service agents were in contact with us. Problem was that they just didn't take the time to read the messages. They all kept asking for the exact information. It was a nightmare. I would not purchase from Wayfair again. In the past whatever we did purchase from them was never 100% good. Sometimes damages, sometimes wrong item sent, sometimes unexplained delayed delivery. Stay away from Wayfair. There are many other companies with better results to buy from.”

Helpful Report

Posted 4 years ago

“Wayfair is a nightmare! I ordered two wardrobes in April, one turned up (with understanding that corona virus would hold the process up somewhat!) and I eventually received one wardrobe. I contacted them and they re ordered another, to which I am still waiting to arrive, whilst they keep pushing dates for arrival further down the time line, I won’t be ordering from them again, the products are lovely but only if you receive what you paid for - an on going nightmare!”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,238 reviews