Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bedspread from Wayfair, using their free postage event, the item arrived , really thin, poor quality, so I organised a return, have to pay, £4.99 return fee, which is fair enough, however they are taking another £4.99 off my refund! So costing £9.98, to return! Using Resolver to complain.”

Helpful Report

Posted 5 years ago

“I searched Wayfair's website looking for a bed for my granddaughter. I came across a bed which I liked and saw it was a Platform Bed. Perfect since I would not need to purchase a box springs. The bed came long after they said it would but more importantly, there was no platform, but it was never intended to be a platform bed. I emailed customer service and was assigned A young lady to work on my case. Through probably 6 or 7 emails she insisted I choose a box springs from their website and she would have it shipped free of charge. It is a good month later and I am still waiting for the box springs. Her excuse is now the supplier having a delay in receiving the box springs. There is no excuse for false advertising and having your customer repeatedly ask for their promised merchandise. I, like so many more, will never order from Wayfair again.”

Helpful Report

Posted 5 years ago

“Please d not order anything from this compay I ordered a rug from this company a couple of days ago. On email confirmation it said that the estimated delivery is going to be on 24 April. I called their helpline the next morning and asked them to confirm that the item will be delivered on 24 April as I had to organise for somebody to stay at home to pick up the item. It was confirmed that this items will in fact will be delivered on 24 April. I then had another email from the company to say that the rug is being delivered on 19 April instead. No explanation why this estimated delivery day has changed. I explained to their customer service team that I am in hospital on that day and cannot pick up the item. Can they deliver the rug as promised on 24 April. They refuse to honour their promise and said that if I am not at home on that day to collect the item they we will refund my money but will charge me for the delivery fee. They customer service team is extremely rude and totally unhelpful. I was going order a bed and number of other items from them but given my experience this will never going to happen.”

Helpful Report

Posted 5 years ago

“Ordered a desk and chair. Box was huge and extremely heavy. Delivery men left it by my garage without even the decency of ringing the doorbell. Senior citizens reside at my home. This was part 1 of a 2 item shipment. I thought the items are to be delivered at a minimum inside the front door. All I can say is that I hope they don't leave the chaise chair by the garage or it will be returned to Wayfair. You can then blame the lost revenue on your delivery men!”

Helpful Report

Posted 5 years ago

“They've lost what I've ordered...it's 4 days late for delivery and now have to wait 48 hrs for an update. Ridiculously poor customer service”

Helpful Report

Posted 5 years ago

“I ordered a 5 shelf corner ladder unit in early March, i was given a delivery date for 3 days later, then told on the day the couriers van had broken down & it would have to be rescheduled. A few days later I was given an other delivery date then on the day I was contacted again to say the courier had damaged the item & they would have to arrange a replacement. I was told a few days later it would be delivered between 1st - 4th April, then on the 5th of April I was contacted to say there would be an other delay & this time I was told it could be delivered on the 1st May but, this was not confirmed date & if I preferred to cancel there was a link. I decided I had waited long enough to took the option to cancel. The issue I have now is Way fair have deducted money from my refund to cover admin costs. Now given their failure to deliver my item on more than one occasion I feel I should have had a full refund. It was my first experience with ordering from Way fair & I think it will be my last.”

Helpful Report

Posted 5 years ago

“Regret not reading reviews as I would not have purchased from Wayfair. The furniture is cheap and very overpriced for what it is. There were screws missing chips and marks on the furniture and a door handle snapped in half when being screwed to the door without excessive pressure. Some of the boxes had footprints on them and the packaging was damaged a sign that the delivery men really don’t care about the product or what serviceability the customer receives it in. I was also charged 4.99 per item returned which I thought was disgusting. Very disappointed will not buy from Wayfair again. The customer service I received is also unacceptable once they’ve took your money they do not care !”

Helpful Report

Posted 5 years ago

“Do not use”

Helpful Report

Posted 5 years ago

“Worst company ever! Wayfair is a big scam”

Helpful Report

Posted 5 years ago

“I give it a star because they had no other option one star is way too much for this company. Worst company ever to work with. Their presented it convinced me to open a store card with them to save to get better discounts of any promotions. I bought a patio furniture from them. So I was paying weight over the the monthly minimum payment. They pretend to be so nice to help you and it’s just a trap he didn’t explain anything and here after 12 months he they Through on my statement $500 interests. I swear he didnt mentione it and he didn’t explain anything when we made the deal. So I called Trying to solve it and bass pedal told me just the way it is no one trying to help or anything they’re professional liars. what a rip off!!! If you would like to get ripped off and cheated by from wayfair. If you would like to deal with Jerks supervisors jerks employees...highly professional liars then I had to recommend you to buy from Wayfair.”

Helpful Report

Posted 5 years ago

“Really wish I had read the reviews before placing an order with them. The website is misleading and, frankly, I feel completely conned. Please save yourself the hassel use a trused selling site.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service, then left 4 heavy boxes in our porch which is the only means of egress in the event of an emergency whilst my son was asleep as he works nights. Do not order from these cowboys, we complained to the company but that wasn’t taken seriously at all”

Helpful Report

Posted 5 years ago

“Never Really Had a Problem With Wayfair them self Butt the finance Company they use is Awful Beware!!! Had wrong address then had wrong bank info even though I was getting my Dev go figure then had wrong email address.. Then going to tell me late payment!! BEWARE DO NOT USE THERE CREDIT CARD”

Helpful Report

Posted 5 years ago

“The items I ordered stated next Day delivery. After three days I contacted the company to ask when my goods would arrive. After over a week I was told that the couriers were not responding to calls so a delivery date could not be given . I had little choice but to cancel my order and was told I would receive compensation for the poor service I had received . I didn’t receive compensation but a code for 10%off my next order . Therefore compensation was conditional on me spending more money with a company who can not even communicate internally with its couriers , honour delivery times advertised, doesn’t respond to calls and will email responses to complaints without the courtesy of a telephone discussion . Maybe a good idea if staff understood the proper meaning of customer services by further training ! Be warned - Take the advertised delivery times with pinch of salt and when things go wrong they really go wrong”

Helpful Report

Posted 5 years ago

“Disgusting company. I have placed two orders with this company but have never received an item. I was advised recent item would be delivered on 3/4 I took day off work and waited all day but never arrived, I have now had to cancer order as I cannot take another day off work, I am being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal do not use them at any cost”

Helpful Report

Posted 5 years ago

“Disgusting company. I have placed orders with this company on two occasions and neither have ever been delivered. I was told recent delivery would be made on 3/4, I took day off work and waited all day but nothing arrived, I have had to cancel order as I cannot take any more time off work. I am now being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal, do not touch this company at any cost”

Helpful Report

Posted 5 years ago

“Terrible delivery service, they split the deliveries and expect you to be home, once you are they cancel the delivery. A nightmare, very regretted that I bought furniture with them.”

Helpful Report

Posted 5 years ago

“AVOID at all cost! I placed an order for a wardrobe back in Feb, told will be delivered end of March, dismantled old wardrobe ready for delivery only to be told delivery won't be till end of April now, emailed customer service asking for an explanation as to why there is a delay with my order as i now have no wardrobes, only to be sent the same email again stating that delivery will be made end of april!! Appalling way to treat customers, just hope i actually recieve my order end of April now!!”

Helpful Report

Posted 5 years ago

“Thanks Wayfair for selling me a shambles of a wardrobe. Fixings were awful, printed directions; a shambles. I gave it 2 years, because as always; you get what you pay for. However after being hospitalised after a piece of mirrored glass falling on your foot from a piece of furniture purchased in faith is pretty dire. Yes you get what you pay for but I’d prefer my toes to be intact”

Helpful Report

Posted 5 years ago

“Firstly my payment was rejected by my bank.??? Then there was some kind of problem with my billing address...This c omes after 2 weeks of placing my order. I telephone my bank, I telephone Wayfair to sort out this problem. They send my a bed that I had ordered only it was not the same name. I ordered Taft and they sent me Hazel. Very confused, so I called them. They wanted photographs and then confirmed that Taft and Hazel were the same beds. I wanted to return the bed as the fabric seemed more like plastic.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,242 reviews