Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality item and bad customer service, late delivery, no returns procedures in place .... terrible! I still have the item and still waiting for it to be collected weeks and weeks later.”

Helpful Report

Posted 3 years ago

“Bunch of pedos Peta-files https://www.wusa9.com/article/news/verify/wayfair-viral-claims-human-trafficking-fact-check/507-020359b3-f3a6-4d3f-a964-6f570b01e4b5 https://www.youtube.com/watch?v=8AHOqkyasuQ”

Helpful Report

Posted 3 years ago

“Wish I had never heard of the company. Item never arrived despite being given numerous delivery dates. It was a birthday present so very disappointed. Wish I had read the reviews first. Never use this company.”

Helpful Report

Posted 3 years ago

“I ordered I living room unit and a bathroom unit - living room unit in the picture was really tall long glass doors and above the until were very high windows - when the unit arrived it was in a small box and half the size - the doors wouldn’t close and the shelves kept falling - was refunded and told to keep it - it went to the tip - the bathroom unit nothing lined up the draws wouldn’t close and the door again wouldn’t shut - and the back panel was to small for the back so there was a gap - sent them photos refunded for this and it went to the tip with the living room unit - not high quality but expensive cost”

Helpful Report

Posted 3 years ago

“I ordered something for my patio - I never received it and they magically can't find my order details even when I emailed them their own invoice confirmation and the bank transaction from their company. They just won't give back the money - THIS IS JUST A SCAM COMPANY. BEWARE - DO NOT BUY FROM THEM OR THIER PARTNERS -CSN Stores: Joss & Main | Birch Lane | All Modern | Perigold They should be ashamed and most of the authentic reviews are very very bad.”

Helpful Report

Posted 3 years ago

“I would recommend that no one EVER buy ANYTHING from wayfair. I ordered a desk for my teen daughter for Christmas in early november which was supposed to arrive in 2 weeks, it has been 12 weeks now and no item, no refund. I have complained many times to their customer service email and still no one has been able to refund me or get a desk to me. This is a seller that will NOT make mistakes right. It feels like I have been robbed for hundreds of dollars by wayfair.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. I ordered a solid oak TV cabinet through Wayfair, as the lead times where short. Unfortunately Wayfair have failed to deliver on 3 committed dates and now say the item is lost. This is not a stool or a plant pot. Its a huge piece of furniture! I have been back and forth between Wayfair and their courier, with each blaming each other. So now the icing on the cake is that I have to wait until their internal investigation has finished before I get a refund! A process that I frankly don't see as my problem, the furniture according to their courier has never been passed to them and Wayfair can't find it in their warehouse. But this means I cannot get a refund until they resolve it between them. Great customer service Wayfair, hold on to my money until you sort your internal processes...!”

Helpful Report

Posted 3 years ago

“Told my order would be delivered on 27 jan got an email on the 28 jan to say it may be here on 5 th February not good enough”

Helpful Report

Posted 3 years ago

“Bedbugs on mattress thing fingers missing broken looked horrible order a wreath look like dollar tree payed 260 for look like 35 dollar wreath and got statue they wanted pics some guy named Ryan told me send pics he couldn't see so I sent 30 pics still couldn't see so I said forget it beware of merchandise”

Helpful Report

Posted 3 years ago

“Terrible products on Wayfair. If you return an item they don't let you review it so they are a very bias website. Don't believe any of the product reviews on this site. They only let you review if you keep a product. Very poor quality of items for the price you pay. Shop around for better products/prices. Do not order from Wayfair.”

Helpful Report

Posted 3 years ago

“Placed an order for a desk, told it was due to arrive by 13th Jan. still waiting and no-one at Wayfair has any clue where my order is. I apparently can’t cancel it as it is ‘preparing for despatch (it’s been showing this status for 2wks now) so they’ve taken my money but I have no desk and no answers as to when I will get a desk, but I can’t get my money back apparently. Robbing, clueless, incompetent idiots. DO NOT BUY FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Products well made and priced. Good service as kept in touch re delivery.”

Helpful Report

Posted 3 years ago

“Poor service, products and refund process.”

Helpful Report

Posted 3 years ago

“I ordered the Amelia sideboard from Wayfair in October 2020 which is from a company called Tenzo in Sweden. I’m constantly having to get replacement items as they are damaged during shipping due to the shoddy packaging from Tenzo. Wayfair are not prepared to offer compensation for the hassle & shoddy service I’ve been receiving since. They have responsibility working with Tenzo & any other 3rd party company to ensure items are delivered to a satisfactory standard if they want to keep a good name for themselves!! I have ordered several items previously from Wayfair & have been pleased with the delivery & the product, but in this occasion they have let themselves down big time not offering any monetary compensation for the hassle I’m receiving to try & get the sideboard I really wanted.”

Helpful Report

Posted 3 years ago

“Awful. Refused a legitimate cashback claim I was relying on. SCAM ARTISTS. I'll never buy from wayUNfair again.”

Helpful Report

Posted 3 years ago

“Bought a shed via Wayfair about 18 months ago , spent more money on it to make good and to do what you would expect , absolute rubbish ! Would never but from Wayfair again ! Lucky to get 1 star”

Helpful Report

Posted 3 years ago

“1star is too much- please listen 1 star is too much for this company. I do not understand how they are rated 'great' on trustpilot. Will not be using wayfair again. Spent alot of money with wayfair on full bedroom furnitute set to have parts damaged and missing. This issue was raised with customer service who ordered parts to be redelivered. 4 weeks later missing parts turn up however, still damaged and parts still missing. Customer service shocking this time round and i am still waiting for my missing parts (I ordered early december). Been told by wayfair they cannot offer any good will compensation (they say this was taken out of the policy! No wonder because by the sounds of it you would be owing loads of people money) so, they have just reordered the parts again. Lets hope i eventually get what i paid for!!!! Also when the bedroom furniture did arrive and we started building the furniture that had all the parts, nothing was labled and the instructions are wrong. If you order from this company you are gambling. I have ordered a few items from this website and had more bad items than good. This is the last time i gamble and will not be ordering again”

Helpful Report

Posted 3 years ago

“The items arrived and for the most part worth what I paid. The real disappointment was that the couch we bought didn't come with back cushions like it showed on the site, only covers we had to provide our own padding in. No where in the description did it say the cushions weren't included. I wouldn't order from them again, don't trust their listings.”

Helpful Report

Posted 3 years ago

“Two beds were ordered from Wayfair but fell apart. Wayfair agreed to refund the money but thats when the trouble started! I have been trying to get the refund for 6 months now and had constant excuses from them as to why the refund had not gone through. I spoke many, many times to customer service who tried to help but was not able to talk to any managers. Eventually I had to change the account the money was going to be paid back into as they said that would help, it didn't!! The last excuse they gave was that the IBAN code was incorrect so they were unable to do the refund. At this point I had had enough so decided to try through the small claims court. I filed with the courts to retrieve the money which was time consuming and cost £60 to do but the costs, if I won my case would be refunded along with interest. It eventually paid off any my refund has come through but not until the courts issued WAYFAIR with a CCJ against them. What was more surprising was the fact that the money came through without any issues of incorrect IBAN codes which tells me there was no problem to begin with just a stalling tactic to keep hold of money that they owed!! My advice to others is 1. DO NOT BUY FROM WAYFAIR 2 If you have already purchased and have any issue with a refund do not hesitate to involve the courts as it has paid off. WAYFAIR you should be ashamed of yourselves to expect to keep money that is owed to people.”

Helpful Report

Posted 3 years ago

“They put an item they didn't have on sale, so I decided to wait for the company to get it back instock because it was a significant price difference compared to the other online websites. Once they sent me the alert that they got it back instock I went to purchese the item for the sale price , and during the check out process my screen times out and the price goes up to the same price the other websites had it for. I did call customer service immediately and they said the couldn't do anything because their policy states that prices are subject to change without notice. What really upset me is that dirty practice where they advertise an item they don't have significantly lower then the competition so a consumer doesn't buy it from them, and once they get it the company assumes that the consumer will likely buy it from their company.”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews