Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly terrible outfit to deal with. Never known a company so poor with all levels of communications, a completely in-cohesive customer service team. They have no idea what their couriers are doing. I can only suggest NOT dealing with Wayfair and go to any alternative you can find on Amazon as it would surely be better than this shambles. They had no idea deliveries had happened, and then not happened. They then processed returns but then emailed saying it's not been processed. Estimated delivery windows were absolutely inaccurate- expect large delays as even the courier himself said that almost every delivery he does on these guy behalf is met with hostility from customers. Don't let a polished website fool you. I've added my order number but truly believe they wont be able to locate this.”

Helpful Report

Posted 2 years ago

“Probably a sham company..Most horrible experience ever. If I have a chance I will go to the consumer court and file a civil suit against them. Order never reached. went back and forth from supplier to the shipping company. It takes them two days to find out where the order is. Never never go for it. we have been left stranded without a couch for 2 weeks now only to be randomly told that the couch will arrive after 6 months.”

Helpful Report

Posted 2 years ago

“Ordered 3 items, two cot sheets and pillow for my granddaughter. Two items not delivered at all, one arrived today - Cosatto cot fitted sheets. Very poor quality, white is dirty white, fabric with holes due to manufacturing faults, so thin!! Black hair visible through packaging! Waisted half a day trying to arrange return and HAVE TO PAY for substandard item! First in my experience. Waiting for other items with dread! Tried to email Wayfair without success. No section on website for customer service ! Don’t waist time or money! If the item you order is not satisfactory you will have to pay to return the item. Unacceptable!”

Helpful Report

Posted 2 years ago

“I have just had the worst online shopping experience in my life with Wayfair. I paid for a garden ornament two months ago, which didn’t arrive. After various emails saying it was on its way, it still didn’t arrive. After complaining, I was told, sorry, but we have lost the item, so you will get a new one in February! Another 3 months. They then let me know the item had been found and would be delivered immediately. Still no sign of it, so I complained yet again and then received an e- mail saying that part of the shipment had been sent - which part - it’s head or it’s feet? Still absolutely nothing. I have ‘phoned customer services three times and each time, someone, who must be reading pat answers from a crib sheet as they say exactly the same thing, makes definite promises that I will receive an e.mail the next day and then, most recently, that I will DEFINITELY receive the item this week as I am going away at the end of the week. No email of course, so I ‘phoned again today to be told it had been delivered to a parcel shop instead of my home and had now been returned, so I won’t be getting it until February. I have no idea which parcel shop as I had asked for home delivery and they couldn’t tell me which one. I am so angry about this whole saga and have cancelled the it, which I imagine they are very pleased about as it saves them doing anything. I have been so let down by this company and feel I should be well compensated. They said they don’t do compensation. I am not surprised, having seen the amount of bad reviews they have had,. They would probably be bankrupted by claims. I suggest that nobody uses this company - they couldn’t be worse”

Helpful Report

Posted 2 years ago

“Isssued a return for a product 2 weeks ago and called about 4 times because no one actually comes to pick it up. They keep lying that they will send someone. Extremely poor service don’t buy from them.”

Helpful Report

Posted 2 years ago

“Avoid, delivery schedule lies, and DHL delivery and Wayfair support poor Avoid. You as an e-retailer is only as good as your delivery company and your customer support, and for Wayfair both really suck. DHL has not been able to deliver a shipment they received on the 28 November, it's been stuck in their Edinburgh/Livingston delivery depot. And Wayfair has not been able to speed it up. We're a week late today and the shipment is still stuck ad DHL. The latest update is a text message I received this morning saying the delivery will be on Monday, in six days, which is almost two weeks late (and of course with no guarantee it won't be even later)! I asked to have the order cancelled, which Wayfair refused. Astonishingly poor customer care. I have completely lost faith and trust in both Wayfair and DHL, will never again use Wayfair and will be leaving DHL a one star as well.”

Helpful Report

Posted 2 years ago

“Everything went wrong. Bad customer service ND price discrimination. I cancelled an order within an hour online. But then received a message that they could not cancel it. This is complete lie! What company processes orders immediately? Plus they didn't even ship put the picture I ordered and cancelled on Nov 30. It is Now Dec 6th. They have different discounts on the US and Canadian site for exactly the same product be benefitting Americans. This is price discrimination and I filed an official complaint under the Competition Act. Sticking to Amazon!!”

Wayfair 1 star review on 7th December 2021

Helpful Report

Posted 2 years ago

“Had a terrible experience with Wayfair. Wayfair wouldn't issue a refund until I filed a lost claim with fed ex. Fed ex didn't have my package from Wayfair at all. Wayfair's automated customers service feature kept sending emails that my package was on the way and would be delivered by the expected date. That was an outright lie. Do not shop Wayfair and save yourself the headache.”

Helpful Report

Posted 2 years ago

“Terrible delivery period , they write 3 to 5 days at the time of purchase , after you do the purchase ,you will receive an email saying 2 months!!!!!!!!”

Helpful Report

Posted 2 years ago

“Ordered a set of lights which were due 3 Nov 21. This came and went so I chased, advised 29 Nov 21. This came and went so I chased again. Advised 5-9 business days to leave manufacturer in Poland. I asked to cancel and have a refund - they refused as ‘the items have left the warehouse’. I’m now 12 emails into a complaint process and they still won’t issue a refund for missing items. Have had to raise a dispute with credit card and escalate to Citizens Advice etc. I’d say internet scam or online crooks, but they’re a big brand and we’ve had stuff previously no problem - suspect they’ve just gone down hill badly. Buyer beware!”

Helpful Report

Posted 2 years ago

“Poor quality rubbish nativity set.Not worth half of what it cost.All the straw used for roof etc fell all over my floor Not fixed on properly and when you turn it upside down to try and put the batteries in ,it all falls off !,Only you can’t get the slot for the batteries open !! And you find on reading the stupid leaflet that comes with it that the led bulbs can’t be replaced if they fail.Oh and the leaflet says “ not for home illumination” Whatever that means.”

Helpful Report

Posted 2 years ago

“Wayfair lies about the availability of its products, does not provide tracking of its deliveries and is not responsible for providing accurate delivery information. Absolutely fucked up!”

Helpful Report

Posted 2 years ago

“If I could give Wayfair ZERO stars I would. I purchased some bedding on Cyber Monday (11/29) for what I thought was the good deal. When I returned to their website a few days later (12/02) to view the colors and pattern of the comforter and bedsheets I purchased I found that the price was significantly LOWER than it was only a few days prior. The original purchase price of the comforter was $204 and the price today (12/02) was $130! I emailed the company to request an adjustment and only received a response that they do not "match prices." I feel like one can only surmise that Wayfair jacked up their prices for Cyber Monday so they could take advantage of people with their "sales." I found the same items on Overstock for MUCH less. I will be returning the Wayfair trash and proceeding with my order from Overstock. I recommend avoiding any business with Wayfair. If one should find an item they have, it can likely be found distributed from another company.”

Helpful Report

Posted 2 years ago

“0 or minus zero for Wayfair. They sent a defective product, told me to send to manufacturer, which I did. Then they said they never received return!! And argued with credit card item was never returned to them. I have photo of FedEx return label to manufacturer. Crooks, plain and simple!”

Helpful Report

Posted 2 years ago

“Ordered a midsleeper bed for my son. It arrived with the slats for the mattress. Endless calls to wayfair where they cant tell me where slats are or what their resolution will be. Customer service staff very rude and very unhelpful. My son is now still on the floor whilst we wait to get rest of his bed (if ever) avoid. I will not be using them again.”

Helpful Report

Posted 2 years ago

“I bought a table and chairs. They look exactly the same as the picture. Easy to set up. There was some delays with the delivery and I was being messed about arranged time off work and wasn't told that it wouldn't be delivered on that day. I was intouch with them all day to fund out where it was. It was around 5pm before I was advised it wasn't coming. Apart from that I love my table and chairs I also bought the lights over the tablevfrom wayfair and I'm very happy with them too”

Wayfair 4 star review on 1st December 2021

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Posted 2 years ago

“Just totally trash 🗑 items and poor service just please ignore the junkie place and shop local and famous already known stores”

Helpful Report

Posted 2 years ago

“Delivery was said to be 3-4 days, tracking ref showed parcel at hub, now wayfair say it's not late for another week!!!! No good as bathroom being fitted next week”

Helpful Report

Posted 3 years ago

“I ordered a couch under a 2-day delivery policy, but only half of the couch arrived. I called customer service and made sure to give them the right details on the part of the couch that I received, and I waited for another 3 weeks for the other part to arrive only to find out that they shipped the same half again! I called customer service again and demanded a full refund but they declined despite the inconvenience and long wait. I also ordered a table that was supposed to be delivered without needing anyone to be home, but they forced me to go to the loading dock when they weren't supposed to deliver it there. Once I got there, I couldn't find anyone and they wouldn't pick up their call, then they had it reschduled and lied about not being able to deliver it because the front desk told them not to deliver it through the front door, although the front desk said that no one came to deliver the table. Very poor customer service and unreliable delivery!!”

Helpful Report

Posted 3 years ago

“DON'T USE WAYFAIR - I ordered and paid £1,529.99 on 31 July 2021. Delivery was finally on 14 September, but fork lift had badly damaged the unit so it was sent back immediately. Promised a replacement and deliver date. Didn't arrive. Told it'll be Friday, still didn't arrive. Phoned customer services. Promised replacement again. Just had an email saying they are now refunding me. Nothing they can do! 4 months, they had £1.5k, 3 days off work, numerous phone calls and nothing they can do.”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews