Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my original order for a bed 3 weeks ago, this was delivered 4 days late, damaged and missing parts. I called up and was assured that my replacement parts would be here on the 9th of Sept, today they have arrived and are not the missing parts that I requested, this is now leaving me on my third week with no bed. I have never received a service like this in my life. I have been assured that I will receive a full new bed on Monday, which will be leaving me even longer without a bed. The only good thing I can say about this experience was how helpful the 2 customer service advisors were that I spoke this evening trying to help resolve the latest issue as fast as possible.”

Helpful Report

Posted 4 years ago

“I purchased a bed frame and paid for assembly. I ended uo with a no show on assembly, an injury requiring ongoing medical care doing it myself. Wayfair offers assembly via a 3rd party service who told me it was scheduled but never had anyone come. THEN bed came missing critical parts. I contacted Wayfair and was told replacements would ship in 2-3 days. I never heard from them again. Afyer 2-3 WEEKS, I asked them. They re-requested parts and said they'd ship in 2-3 days. This time I waited a week without hearing from them again. Then got told the same thing. It's been 6 weeks now and they say the same thing every time I contact them. I have now requested escalation to management 3x - all ignored - and requested my money back 2x - also ignored. Do not shop here.”

Helpful Report

Posted 4 years ago

“horrible horrible company, purchased a shed and handy builder 2 months ago, was billed on my credit card for the install that never happened. now calling them everyday but no body picks up. Time for the lawyer as this is fraud taking my money and no service provided. need someone to fix this asap . Calling and calling but on hold for days now.”

Helpful Report

Posted 4 years ago

“Been waiting for 5 months now. Wayfair keep giving a new delivety date then they change it a week or two before. Getting really fed up wtth them now. Thinking of cancelling”

Helpful Report

Posted 4 years ago

“Bad delivery. Piled everything on porch and left. Broke off feet on chair and they knew it but didnt tell me. Just drove off. Customer service gave lip service but no apology and no help until I called back numerous times and made a pest of myself. Totally not worth what I "saved" on the purchase. Not a reputable company.”

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Posted 4 years ago

“You are disgusting.”

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Posted 4 years ago

“So I looked on line for some patio furniture and found something that i liked on the Wayfair website. I never used them before, so I created an account and placed and order 3 weeks ago. I was supposed to get my things last Saturday and of course nothing was delivered. When I called Wayfair's customer service they stated that the driver tried to call me regarding a damaged box and did not make the delivery because he could not reach me. Meanwhile I never got a call or voicemail on my phone. So i rescheduled for today 9/4/20 and was basically waiting all day while I did stuff around the house. I just called Wayfair again and after a more thorough search of the system the rep told me that my order was lost. Needless to say when he asked if I wanted another order I said no and requested a refund. My guess is that their drivers are stealing shipments or the stuff is being stolen at the wearhouse. I will never use them again. I will never recommend them to anyone.”

Helpful Report

Posted 4 years ago

“There is something wrong with wayfair. They just can't deliver and for a delivery company that is a big problem. Ordered several items on finance a month ago and several items were cancelled unexpectedly and advised to reorder. I did but I am still awaiting on my refund. Barclays and wayfair are constantly blaming each other but I am still sitting on the full finance bill. Another order was for a table and only the table top was delivered. The legs have been lost!! They are sending out a replacement but we are looking at another month wait. Would i recommend wayfair? You be the judge.”

Helpful Report

Posted 4 years ago

“WayBad. That should deter you.”

Helpful Report

Posted 4 years ago

“Never order anything from Wayfair. They took full payment from our account and never released an order number or delivery of goods. Have needed to now contact credit card company to raise a dispute. We emailed Wayfair and were promised a response in Two days and never got a reply. We spoke to someone and they say that we need to contact our credit card company as they have no record of payment yet our card company account indicates payment was to Wayfair.”

Helpful Report

Posted 4 years ago

“I ordered a desk. Wayfair cancelled it saying “technical issues”. I saw the same desk on the website a week later. Wayfair said I could reorder it and then agreed to guarantee the original price (much lower than the new price that was now showing on the website). I reordered it but wayfair again cancelled it for “technical issues”. Wayfair then would not respond to my email asking why it had been cancelled again. I have seen an almost identical problem described in the reviews below. The desk is still showing on the wayfair website as available to buy..”

Helpful Report

Posted 4 years ago

“A number of issues occured with the most minor being product delivery taking 3 times (7 weeks) as long as originally indicated. The main issues was with customer service. An issue arose in which I was informed a supervisor was required to respond. Despite continual attempts ( 15 emails and 12 phone calls) never received a response despite multiple guaranties from company reps that I would be responded to in 48 hours. 3 months total. Kept all items in original packaging and decided to return as I couldn't get a response from management. I was then told the time elapsed exceeded the refund period. Eventually the order was refunded in full but the whole experience was beyond anything one could ever imagine from an established retailer.”

Helpful Report

Posted 4 years ago

“Ordered an expensive desk. Order cancelled (due to a "technical issues" on Wayfair side), and I am asked to reorder the same desk, but now at higher price! Emailed customer services, they told me that they "do not price match", so my request to honour the original price was rejected. Meanwhile I have not received the refund yet, so Wayfair has a benefit of keeping my cash until they process the refund (which does not seem to be fast). Very disappointed by the service.”

Helpful Report

Posted 4 years ago

“I ordered a genuine leather bed frame, as advertised. Waited a month before getting the product only to find out that the bed was fabric. Called customer service and spoke to Justin (senior service rep), who was extremely rude and argumentative. I ended up cancelling the order. This was my first and last order with wayfair.ca”

Helpful Report

Posted 4 years ago

“ordered an outdoor set which came with missing parts ans was promised a replacement wich i got but not the correct one and since than almost 5 months now just appologies and we will take care of you promtly and than just a tone of advertising but no folow up a disater of a service extremely disapointed let alone that the quality of the set is very poor”

Helpful Report

Posted 4 years ago

“I ordered a sofa cover for $92 (now "on sale" for $35) and want to return it. They are charging $48.80 to return it via FedEx!! I wish I had read more reviews about this company's customer service. I won't be going on this website again.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. Ordered a sofa and a wardrobe. The delivery of the sofa was delayed by about three weeks, and then when it arrived it was the wrong model, colour and size. The wardrobe, due to arrive next week, has now been delayed by over three weeks. Received a standard email apologising for the "unprecedented" problems. The best they will offer by way of compensation is a 10% discount on he next product. Will not buy anything from them again so that's 10% off of nothing. They refuse to apply that 10% discount to the wardrobe. Avoid this company. The customer service is appalling. They deserve to go bust.”

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Posted 4 years ago

“Terrible company, ordered range and paid for set up and carry off of old range, Wayfair did not do set up or carry off and has refused to return charges for this service very, very, dishonest company, do not give them your hard earned monies they do not care about their customers.”

Helpful Report

Posted 4 years ago

“After 4 months and many phone calls I was informed order had been lost. Extremely bad customer service. No one should order anything from this company. Totally unreliable business.”

Helpful Report

Posted 4 years ago

“Ordered a birdhouse for my mom’s 85th birthday. Supposed to arrive 3 days before birthday. 1 day before got a text saying it wouldn’t get there until 4 days later. Called and complained to no avail. 4 days later got a text saying it would be November 17 before it arrives;3 months later. Called and canceled and ordered same item from amazon. It was there 3 days later. Then all of a sudden the birdhouse from Wayfarer shows up on my doorstep. Now I have to deal with this. Never will deal with Wayfarer again. Ever!!”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,252 reviews