Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order which was for a King collage picture arrived very quickly and was very well packed. I love this picture and can't wait to hang it on the wall. It would be good to receive an order conformation email just so you know it has been received I know you can look under my order but I think a confirmation email just puts your mind at rest.”

Wayfair 5 star review on 25th February 2021

Helpful Report

Posted 3 years ago

“Waited 3 months for an order to arrive, repeatedly told it would not be much longer. After many months and having been told yet again it still had not shipped we cancelled only to find that we could immediately re-order at a more expensive price and the desk arrived 4 days later. We have now been waiting 3 weeks for a refund on the original order.”

Helpful Report

Posted 3 years ago

“The product I ordered was NOT at all as described ( black out curtains that were one step above sheer) and were poor quality for the price I paid. They offered free shipping to me but charged me shipping to return the misrepresented product!!??”

Helpful Report

Posted 3 years ago

“I ordered my bedroom furniture which I was told would be delivered in 5 days time, after I’d made my transaction I was told it would now be 14 days until delivery, the day after the order was meant to of arrived I received an email to say it had been delayed (I’d come to that conclusion after waiting at home for it to be delivered) 2 weeks later I was emailed to say it had been dispatched. On the website my furniture was now in the sale so I contacted Wayfair to ask as I had not received the goods yet would they refund me the difference and was told that wasn’t their policy. Bad customer service, poor communication. I will never use Wayfair again.”

Helpful Report

Posted 3 years ago

“A very Bad experience..I return one items because I was unhappy and the refund just arrived after the 1 month..Unshamed company .never I will buy something from they..I can.t recomand this company for nobody..”

Helpful Report

Posted 3 years ago

“In terms of the few items I have purchased, I have no real issues as have always been happy however my review is based on your website which is appalling - you would certainly have had a lot more business off me if it wasn’t so slow, it doesn’t allow me to scroll up and down, radial buttons don’t work, and adds items i don t want or have even looked at 🤔into my basket but then doesn’t let me remove. 🙄🙄I wanted to order items tonight but have lost the will yet again so my business has gone elsewhere. You really need to invest in your IT department to sort out your website, it’s so frustrating”

Helpful Report

Posted 3 years ago

“I have made a few orders from Wayfair, and all have been a gross disappointment, both in quality of item, and customer service. This culminated in my last two orders (and this review) where, after two weeks of them being past due on the delivery date, without an update, I had to reach out to this useless outfit to discover the problem. Apparently, my account had a one (1) cent balance on it, obviously caused by their inept payment processing, and this had resulted in them not fulfilling the delivery (but they had no problem still charging my card back on the order date). After clearing the 1 cent from the balance, they processed the orders, but just about every item in both orders had to be cancelled because they were now out of stock. Just writing this review has me irate again at the utter incompetence and impossibly pathetic customer service.”

Helpful Report

Posted 3 years ago

“Terrible experience with this company. Yes they have amazing stuff and reasonable prices but both times I ordered from them, items came damaged and arrived 3 months late. Samething happened to my sister, She had to wait to close to 3 months for a package only to find out there were items missing and some were damaged. Packages were lost 2 times on my end. Very unproffesional and the worst company I've had to deal with. I didnt even get a discount for damaged items. If you want whats good for you stay far away from WayFair.”

Helpful Report

Posted 3 years ago

“After multiple orders placed and the money taken by Wayfair, I had to reach out to be told the items were out of stock and wouldn't be sent. Three weeks on, I am still waiting for around £1500 in refunds. I contacted customer services via phone and chat, to end up with the same repeated answer of there is nothing that can be done. Do not use.”

Helpful Report

Posted 3 years ago

“Ordered two desks in November 20. One delivered in Jan 21 as expected. Every month since they push back the delivery of the 2nd one - earliest I will get it is now April 21 - but I don’t think that will happen. They have happily accepted my money for a product they cannot supply - livid!!!”

Helpful Report

Posted 3 years ago

“Wayfair has terrible service. Taking money from my account and telling me they haven't. They still have not shipped my item after taking the money out of my account twice.”

Helpful Report

Posted 3 years ago

“I ordered two new units for my lounge. One has arrived totally damaged and no feet the other has no top, back, and feet missing. contact Wayfair and I now have to wait for new parts, not an apology, don't give a dam, total waste of £600 units very poor quality. Save your money.”

Helpful Report

Posted 3 years ago

“I too have had problems with Wayfair they should be avoided at all cost or through your money in a pit”

Helpful Report

Posted 3 years ago

“Please do not trust their return policy. They do not arrange for collection of returns as they say they do. Courier company have no knowledge of return requests- more than once I have to say. They just keep sending me return labels with new dates - and the courier does not turn up because they never receive the request. Pick up is between 8am and 8pm which is restricting. Customer service have no empathy for these problems. Very disappointing as I won’t buy from Wayfair again.”

Helpful Report

Posted 3 years ago

“Delivery was late and packaging was damaged. I made a complaint and never heard nothing. Would never buy from them even if their furniture was free”

Helpful Report

Posted 3 years ago

“I had a tribble experience with Wayfair. They canceled one of my order because of Wrong Pricing! They gave me a delivery time between 6-13 February and after i paid for the bed, The delivery time change to After March 8th! Unprofessional and UNHELPFUL customer service. They do not give you a acceptable response and one of them closed his conversation on me in chat. Very rude and unbelievable . I had to wait for a queen bed more than one month . Wayfair has Some STRANGE POLICY too , read carefully before purchasing. I do not recommend this company to any one, Amazon is pretty safe with a strong customer service with same prices .”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FURNITURE FROM WAYFAIR DURING COVID. THEY ARE NOT DELIVERING FURNITURE TO YOUR HOME. THIS IS NOT COMMUNICATED ANYWHERE UNTIL IT ARRIVES! If you live in a building, very heavy, large items will not be delivered to your home. You will have to figure out how to get the furniture to your apartment. This is the equivalent of leaving someone's heavy furniture at the end of the road. Absolutely ridiculous. They need to COMMUNICATE THIS VERY IMPORTANT piece of information to consumers so we have the opportunity to use another furniture company that delivers to our door. I absolutely would not have ordered anything if I knew this. This is absolutely an excuse of convenience as everyone else is delivering directly to homes. And they quickly put the blame on their delivery agents as though it's not their responsibility to manage, nor communicate this before orders are placed. It's also worth noting my very quiet building is fully managed, they wouldn't even need to press the floor as it's done by reception. It has wide hallways, cleaned daily and everyone you may see all wear masks. The 3 lifts are virtually empty during the day and if not empty, another lift will arrive in 10-30 seconds.”

Helpful Report

Posted 3 years ago

“Wayfair is fake and unprofessional. Sold a $3,000 hot tub that broke a months and is denying the one year warranty. Selling broke old items.”

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Posted 3 years ago

“excellent products, excellent service. I bought a blanket box and arrived in 2 days”

Helpful Report

Posted 3 years ago

“I hope i can gave the Wayfair ZERO star. I have a tribble experience with them. They canceled one of my order because of incorrect pricing and i have a lot of problem with my second one too. They did not gave me the delivery window after 15 days! Very unhelpful customer service. Please stay away from this company and these people who just take your money and no excuse for any theirs's fault. Definitely do not recommend any one .”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews