Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,241 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wed I put my order in for next day delivery , Thursday morning I had an email with a tracking code that never worked, it wasnt delivered, Friday I spoke to CS, they told me it hadnt even left the warehouse yet, They told me Im would get a call or an email, Nothing, Friday late afternoon Im told I wouldnt hear from anyone now until monday 5 days after I ordered , Really bad service.”

Helpful Report

Posted 4 years ago

“I'VE BEEN WAITING NEAR ON 3 WEEKS FOR A REFUND.......DO NOT BUY FROM THIS COMPANY APPALING CUSTOMER SERVICE.....NEVER AGAIN. ......”

Helpful Report

Posted 4 years ago

“They are great on promises and short on performance. My first experience I had used their advertised special no interest on large furniture order and as I was getting bills I saw one interest charged adding up. I spent hours on the phone for them to not honor the deal. I gave up and promised never to order anything ever from them but recently slipped. Here we go promised delivery on March 5 now it’s March 11. I had to reschedule my utility guy yet again My advice steer clear of this greedy poorly run business”

Helpful Report

Posted 4 years ago

“Ordered a rug, was told it would be delivered on the 3rd. Still hadn't arrived by the 6th. I’ve been chasing it up to no avail. They’ve not called or emailed me back. I will be requesting a refund via PayPal.”

Helpful Report

Posted 4 years ago

“I gave Wayfair my e-mail address so I could view an item then, immediately after, started getting lots of spam e-mails.”

Helpful Report

Posted 4 years ago

“Worst company to shop with! They are the worst customer service and are actually high priced compared to overstock and others. They are very high interest rate and don’t take care of their customers!”

Helpful Report

Posted 4 years ago

“Ok so I'm a first time buyer with Wayfair got the financing for a sectional so order one I liked was shown as a full sectional delivery date got moved 3 times an on the last one they changed the picture to show just one peace called to check they said it is the full sectional waited an only one peace then they tell me they can't get the rest so they offered me a discount on another if I gave them another chance so I found one I liked gave me a 20 percent discount told them I don't want to wait a month an a half before I get it because I had already gotten rid of my old couch to make room for it I'm still waiting an they just changed the date after one of them told me it was at the local delivery site an I would be contacted in 2days that was 5 days ago now so been misinformed as they put it lol so going on 3 month now trying to get a sectional from them if u have a choice go somewhere else you will not be happy with this company practice”

Helpful Report

Posted 4 years ago

“Ordered a chair, was told it would be delivered a few days later, but no chair arrived. Called Wayfair who have literally no clue on how to resolve the issue and told me they were chasing the courier for an update. One of the worst companies I have dealt with on the internet - useless problem solving skills, use an incompetent courier (DHL in my case) and don't appear to have a proper process in place for dealing with formal complaints. I would will not be using this company again and do not recommend to anyone if you value your sanity.”

Helpful Report

Posted 4 years ago

“Don't buy ANYTHING from this company! I ordered 5 things all of which were put on hold as a security measure (despite Wayfair confirming over the phone money had reached them from my account), I then had to send screen shots of my bank statement which I felt really uncomfortable with, eventually I got the items taken off hold but Wayfair didn't actually remove the hold so all items were then late by a week. One went out of stock during the hold period so I cancelled it and two of the items had parts missing. I phoned asking for replacement parts and was told they would arrive in 4 days but the confirmation email says they are expected 29 days from now. They are useless! There's also no one you can speak to who can actually do anything about this. It's "company policy" to be maddening unhelpful and totally incompotent it seems. DO NOT BUY ANYTING FROM WAYFAIR!”

Helpful Report

Posted 4 years ago

“Thanks for the help everyone, my wife and I were about to purchase a bed frame. All we notice are bad reviews. Thanks again to the people who took the time to share their experience.”

Helpful Report

Posted 4 years ago

“I placed an order for 2 items (sideboard and a business desk) at the same time. Both were in stock and had a delivery date commitment of up to 10 business days. The sideboard arrived 2 weeks later and broken into pieces Within 2 days of the first delivery I received an email that the desk was out of stock and would be delayed for an additional month. Upon arrival, 7 weeks later after the email, the package did not contain any instructions or hardware to assemble the product. I just spoke with customer service and was told the instruction manual and hardware pack would arrive in another 10 days. DO NOT WASTE YOUR TIMME SND MONEY WITH THIS COMPANY! Odds are good Wayfair will get it wrong, untimely or broken. Good luck staying in business long term!!!”

Helpful Report

Posted 4 years ago

“Their returns system is appalling. You don’t get back the full amount paid for the item. They deduct outward shipping costs (high), any discount given, the taxes and also charge you for returning the item. This meant that my £15 bedding set which I returned as the colour was not as described, was given a refund value of £0 !! Yes, £0. I will never buy from them again.”

Helpful Report

Posted 4 years ago

“Ordered on 9th Feb. Tracking system told me it would arrive on 17th Feb. Took a while to find it but discovered their phone number. Told it would arrive on Feb 24th. Still waiting. I will never buy from them again”

Helpful Report

Posted 4 years ago

“Orderd a plant stand on the 14 feb 2020 for delivery on the 18/19 Feb 2020 . No delivery came . Noticed the email changed to the 25 Feb 2020 cancelled the order as it stated on website in stock and the delivery date of 18/19 was given. Surprise I get an email stating it has been posted and tracking number given . Checked tracking no, it was in Germany depot I thought it was coming from the UK. So after 3 days in German depots I was given a delivery date for the 24 Feb 2020 using DPD . It arrived ok and on opening the box it was the worst bit of tat ever and had to be made up in five pieces . I was expecting something better for the £46 I paid . There is no quality about it at all there is not more than £2 worth of metal and glass feel like I have been well and truly ripped off . I would not recommend this company for anything else if this is the standard that they produce and there delivery is shocking . I am well pleased I did not order anything that cost anymore than I paid for this bit of tat . I should have read the reviews before ordering never again ,”

Helpful Report

Posted 4 years ago

“Only 4 out of 5 parcels delivered can only speak to customer service adviser or email specialist del8very team 5 days later and still no date of parcel to be delivered management suppose to ring and do not return call problem still unresolved”

Helpful Report

Posted 4 years ago

“Complete jokers - don’t buy because a refund is impossible .....”

Helpful Report

Posted 4 years ago

“Oh how i wish i had read these reviews before ordering a shed . Took time off work to receive this item 3 days of hell waiting for delivery being given 2 hourly delivery slots then told lorry broken down then told it had been delivered. and not arriving .numerous phone call it arrived at 17.15 on. The 3rd day being Friday.1 man crew to unload a 6x12 ft shed panels.all the driver did was stand in the back of the van and hand parts to my son to take from him.no tail gate.only to discover that they have sent the wrong shed. Now waiting for them to come and collect it no longer want this item.and i will never order from this firm again. I feel very sorry for the call centre people who have obviously been trained to stay calm and lie to the customers.”

Helpful Report

Posted 4 years ago

“They seem to tell you your refund is xyz then they actually only refund part of your money.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Ordered bedside table which came with incorrect number of screws. Asked for replacement number (2) and was told initially I’d have to wait for 2 months for delivery! This was followed by e mail saying they were out of stock. The service line representative was unable to give me any contact numbers to take matters further, seemed unable to contact a manager himself, unbelievable experience . Eventually agreed to send replacement cabinet, supposedly in less than a week - all for the sake of 2 missing screws . Don’t touch them with a barge pole”

Helpful Report

Posted 4 years ago

“Ordered a mirror the week before Christmas. I decided it was unsuitable so returned it on Jan 11th. Despite several excuses of a blip in the system, assurances from customer services that the problem would be sorted out and payment made within 3 to 5 working days, etc, etc, it has taken 4 lengthy phone calls and a wait of 5 weeks (18th Feb) before my refund was made. Shocking service!”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,241 reviews