Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products”

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Posted 2 years ago

“Excellent quality fits my electric toothbrush. So glad to have an eco friendly alternative.”

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Posted 2 years ago

“The products are very nice. Definitely I'll purchase again in the future”

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Posted 2 years ago

“Great product and as described. Simple and succinct packaging swiftly received. Thank you!”

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Posted 2 years ago

“Great service and products! Highly recommended!”

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Posted 2 years ago

“Always return to Wearth to purchase toobrush heads. Excellent service and price every time.”

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Posted 2 years ago

“Really lovely drinking bottle. Arrived promptly.”

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Posted 2 years ago

“Product came exactly as described and works really well! So pleased to have found a sustainable alternative to aerosol deodorant 👍”

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Posted 2 years ago

“Thanks Wearth London. I am in love with the mineral foundation, the concealer and the blush. They feel clean, free from chemicals.”

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Posted 2 years ago

“Ordered a few products as gifts. They arrived quite late and all separately (which I understood would happen as they were from different brands within Wearth) Two were fine- a t-shirt and some vegan brownies. However, I ordered a glass tea infuser water bottle for him. It arrived in excessive plastic packaging. He loved the bottle and was using it at work every day, but at one point tapped the glass while moving his computer mouse, and it smashed :(”

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Posted 2 years ago

Hi Isobel, order 122024 Wakecup - 1 x Glass Tea Infuser Thank you for your feedback. I have emailed you as follows - Regarding the items arriving quite late, I see that they all state 3-5 working days delivery time on the product listing and that you placed your order on 2nd August and the items were dispatched on the following dates - Wakecup 1 x x Glass Tea Infuser - 8th August (shipped within 4 working days) Heiko Clothing - 1 x Tofu Time Organic T-Shirt - 7th August (shipped within 4 working days) Cake Or Death - 1 x Salted Caramel Brownies - 3rd August (shipped within 1 working day & received on 5th August according to the tracking within 3 working days - so this item was on time). We are very sorry that 2 out of 3 brands arrived later than the 3-5 working days delivery time stated. The Wakecup Glass Tea Infuser is meant to have been sent in - https://www.wearthlondon.com/glass-tea-infuser?showHidden=true 'Delivery Packaging - Jiffy green bag'. May I ask if you still have the packaging and if so would you be so kind as to email a photo of it to me? I will also check with the brand what the jiffy bag was made from. I'm sorry to hear that the item broke. I can also pass this information on to the brand for comment. Do you have a photo of it smashed by any chance? No worries if not. I look forward to hearing from you shortly and I will also be in touch soon. Thank you for your patience and understanding. Kind regards Ginny

Posted 2 years ago

“AVOID… Not great company, ethical apparently but perhaps that’s how they deal with their suppliers not their customers. Issue with an order which happens but shocked at the response back. The cs rep went through how all the issues were down to me and nothing to do with the company. Never been blamed for a websites operations before nor have I had to explain actually how the site worked, but when I pointed out that everything I had been blamed for were actually either technical issues with their site or them not being aware of how their site looks or has been operating, again no apology or even an attempt to make things right… Very passive aggressive responses, ‘we’re sorry if you feel this way’ blah blah, which don’t help but shows a lot about the company, it’s ethics and standards and particularly how it treats its customers. Oh and the reason for my complaint, was a delayed order which they were aware of and I simply wanted to cancel. Money taken out of my account at the date and time of order not on dispatch like most retailers with a hold. Still waiting for my refund now, but money out of my account since 10th August. Ethical companies don’t need to make money from the interest accruing in their account until they pay their supplier…”

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Posted 2 years ago

Hi Harjit, thank you for your feedback. I already informed you this by email, but to summarise, you placed your order on the morning of 10th August, but the brand was due to go on holiday and the holiday banner wasn't put on the website by the brands team until the afternoon, so you were not notified of this unfortunately, for which we sincerely apologise. Your order was sent out on 18th August upon the brand's return. You had requested to cancel the order, but sadly it had already been shipped, so we had to ask for its return before issuing the refund. You have since received the refund and the matter was closed. We can only sincerely apologise for the delay in dispatch by the brand and for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“Still no delivery of my order after 13 days”

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Posted 2 years ago

Hi there, thank you for your feedback, we are very sorry to hear that you haven't received your order yet which you placed on 20th August within 3 working days. The items were shipped on 24th August. Some orders have been delayed in the post due to the Royal Mail strikes and the recent bank holiday. I have asked the brand if we can issue a refund to you now, as per your email request. I will be in touch by email as soon as I hear back from them. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“Affordable eco option, free postage and free returns of used toothbrush heads! Really impressed!”

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Posted 2 years ago

“Wearth really helped me get birthday / Christmas presents for people that linked in with my ethos and beliefs on sustainability and the environment but also we’re absolutely gorgeous! They have a wide range of goodies to choose from that can help you start making your changes now. They all came in brown cardboard packaging which was great to see no plastics! I have hope thanks to Wearth x”

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Posted 2 years ago

“I'm disappointed to have spent £90 on the thinnest chain I have ever seen”

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Posted 2 years ago

Hi there, we are very sorry to hear that you aren't happy with your purchase. It does state on the product listing that the pendant measures 4mm and as you can see from the photos, the chain is a lot thinner than the pendant. Please advise if you would like us to contact the brand for a return request? I will send you an email regarding this now. Kind regards, Ginny.

Posted 2 years ago

“Refund received 2 Sept after a problem with the original item ordered which was placed 18 Aug so took a while to resolve. A new order was placed on the same day, 2 Sept, but not received until 15 Sept. Although the candle is nice the deliveries are too slow for me - 13 days! I wouldn't want to rely on items arriving on time for gifts.”

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Posted 2 years ago

Hi Claire, thank you for your feedback. I emailed you on 2nd September to confirm that I have issued the equivalent in store credit to the Wearth account you created. Kind regards, Ginny.

Posted 2 years ago

“Really pleased with your site. I like the idea of so many different businesses all on one website. The delivery service from the two companies I ordered from was very efficient and also very quick. Keep up the good work, I shall certainly use your site again.”

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Posted 2 years ago

“Great service, great range of products”

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Posted 2 years ago

“I bought the bulk washing powder, antibacterial liquid and toilet cleaner and I’m very impressed with the outcome. My clothes have come up really clean with a lovely smell, the anti bac liquid also smells great. Very impressed with my first order would definitely recommend.”

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Posted 2 years ago

“Item never arrived”

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Posted 2 years ago

Hi Georgia, thank you for your review, we are very sorry to hear that your item hasn't arrived. I've sent you an email just to check that you still haven't received it. I'm sadly not hearing back from the brand, so I am happy to issue you with a refund if you still haven't received it. I look forward to hearing from you shortly by email. I sincerely apologise for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews