Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a booking 3 days before travel - for my parents going on their holiday. They do not speak English and needed to be picked up by someone reliablie who would wait for them at the airport. In the evening before the trip I got an automated message confirming by booking was credited / cancelled. No explaination, nothing. Would never use again”

Helpful Report

Posted 6 years ago

We are very sorry we had to cancel the day before your booking. We are working very hard to remedy the circumstances that caused this cancellation and we hope you can accept our sincere apologies.

Posted 6 years ago

“I was very satisfied with this company. They communicated via email for every turn and event. The prices were reasonable for the standard of service. They communicated the drivers name and photo so there was no mistaking who was to pick you up. Very comforting.”

Helpful Report

Posted 6 years ago

“Driver showed up an hour late. Never got a reply to my contacts but claims he did. Our Hop-On-Hop-Off vouchers were not accepted by the bus and had to pay. Too way too long to get a refund from Welcome. They were more interested in why the voucher was not accepted them to reimburse us. The ride via a taxi would have been easy to do (cabs waiting right outside of baggage pickup) - in fact our driver was using a taxi. The senior fare from Hop-On-Hop-Off was cheaper than Welcome.”

Helpful Report

Posted 7 years ago

Hello - first, we want to apologize for your driver's tardiness - we have addressed that directly in our cooperation with him. This is never an acceptable way we want to treat our travelers. For the bus ticket, we were able to get ahold of the provider who apologized to us, stating that they accept full fault for this mistake since your voucher should have been accepted. As for the senior prices, we charge the same as the provider. Our travelers are able to choose an adult or a senior ticket upon checkout. We do use licensed drivers in each city and in certain cities, regulations require that they use a taxi vehicle rather than their own cars. By our standards, they are required to be in good, clean condition and comfortable for the traveler - along with our other benefits, this sets us apart from the other taxi options. We hope that you enjoyed being greeted with your name on a sign, given water, a map and a bag as well as conversation around your destination. We hope you will allow us to serve you again during your travels and accept our apologies for your frustrations during this trip. Thank you, Welcome Pickups Team

Posted 7 years ago

“Do not use this service at the Amsterdam airport. The driver waited in some obscure area, and we were provided no information about where he was and how to find him. When I complained, I was told that he was at the airport (probably) but we had been told where (NO). we took a taxi and ate the expense for the Welcome driver.”

Helpful Report

Posted 7 years ago

“Cancelled our taxi four hours before it was due to pick us up. By this time, we were already on our flight and unable to book an alternative. Further, they only notified us of the cancellation by email – imagine if we didn't have roaming enabled – we would have had no idea!”

Helpful Report

Posted 7 years ago

Hello Katrina, we sincerely apologize for your recent experience. We were notified of a mechanical issue shortly before your transfer was scheduled and since we saw that you were on your flight, we went ahead and sent an email instead of calling. We never intend to cause stress for our travelers and we hope that you can accept our ardent apology. Thank you, Welcome Pickups Team

Posted 7 years ago

Welcome Pickups is rated 4.9 based on 6,366 reviews