Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,350 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver was not present at Orly airport and it was impossible to reach him. I paid 64 euros for that and I am not sure they give back my money....”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 2 years ago

“Marina was welcoming, cheerful and explained what to visit. Very nice!”

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Posted 2 years ago

“Do not use this service. It is a complete Con. I was recommended to use it via my Airbnb. The interface of the app is good and Looks professional and I decided to use them. They charged me 135 euro for a car as I had 4 passengers and a lot of bags. A small old car turned up with a friend to take our bags. Then I checked the Uber price and it would be 45 euro for an executive XL car to my destination. When I queried they said they charge more for tax, waiting time and parking. This cannot cost 90 euro. They then accused me of knowing the cost before I booked them therefore the blame lies with me. Do your research. This is not a professional legitimate company. They are cheating tourists who might not know the actual price taxis in the location and providing sub-standard cars. For the record they offered me a 20 euro voucher which I didn’t accept as I do not want to use their service again. I asked for a refund of the delta of a top Uber service which was 90 euro and they declined. It is very easy to get taxis and Ubers at airports - there is no need to use this criminal company.”

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Posted 2 years ago

“Our driver, Marco Mengarelli, displayed exceptional patience and professionalism. He helped me navigate the Rome airport while I tracked an important missing piece of luggage. His effort was greatly appreciated.”

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Posted 2 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 2 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 2 years ago

“Great service. Highly recommended.”

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Posted 2 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 2 years ago

“Driver never turn up on time 40 min late had to take another taxi”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 2 years ago

“A very good idea and it worked just fine!”

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Posted 2 years ago

“Friendly efficient service”

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Posted 2 years ago

“Super friendly and helpful service!”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Horrible service. I booked a week in advance and they quickly charged the funds from my credit card. One day before the departure date they cancelled the trip, did not call to let me know, and said they would refund the money in the future. I was left with no money (because they charge in advance) and not enough time to book a new transfer service. I had never been so mistreated by any company, it was really horrible.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. This is not the service that we aim to provide at Welcome, please contact our Support Team we would like an opportunity to make things right.

Posted 2 years ago

“Great service! So convenient to not have to find your way into Paris after a long day of flying. The driver was friendly and helpful and able to accommodate our delayed flight.”

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Posted 2 years ago

“Easy to book. Lots of information passed back to us. With updates right up to the point of pick up. Plus photo and name of driver and make of vehicle. Plus location of pick up point.”

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Posted 2 years ago

“Good, timely, comfortable”

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Posted 2 years ago

“Excellent experimce”

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Posted 2 years ago

“Never again!!! Waiting in Paris airport ad midnight for 1 hour, hearing lots of excuses!”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 2 years ago

“DO NOT use this company!! If your airplane is late, they will not pick you up and will keep your money. On the website it says that they will monitor your flight and make arrangements to pick you up. This statement is FALSE! We were 1 1/2 hour late from Athens, which is out of our control, and we were told by the company that we needed to rebook the transfer to our hotel and pay again. This is outrageous!! We tried to make arrangements with the local driver to no avail. No one wanted to help. Once we arrived in Santorini we cancelled 10 days before the return drop off to the airport and they charged us another 20%. A total rip off of a company. They do not provide customer service and could care lees if you are late to the airport. We will never use this company!! Beware, today it is very difficult to arrive at any airport on time due to the limits if personnel and airplanes in all of the airlines. Do not fall victim to this company, they are not reliable. Your safest route is to use a local transport when you arrive at your destination. Prices were less expensive for a luxury vehicle (Mercedes) in the Santorini airport, and this service will just be a waste of your money!”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,350 reviews