Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start. We arrived in napoli, Italy to find that our driver cancelled 1 hour before pick up from the airport whilst we were still in the air. We then had to organise another transfer to get to our destination last minute which took a lot of time and was stressful. It gets much worse. Upon leaving the destination (I had booked transfers through this company from the airport and a return to the airport at the end of the holiday) I received an email at 1am saying the other transfer was cancelled. 1 am. We were leaving that morning. What a disgusting service. I can tolerate one cancellation for what ever reason but 2 in a row and we are paying a lot of money for this pathic service, it just does not add up. Please be weary if you book this company in the future. I am very easy going but this has been the worst service I have received. I am now left to organise yet another transfer hours before departure (yes, it's 1am.). Just don't use this service for peace of mind, I know it's harsh but I can provide emails with dates and times from when we booked (months in advance) to this hours before cancellation. Pathetic. Please see the attached emails from a 24h hour reminder with an assigned driver to a cancellation at 12:40am(morning of transfer). Never use this service.”

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Posted 1 year ago

Hi Sam! We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the events you brought to our attention. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Good and well communicated”

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Posted 1 year ago

“Excellent service fiable”

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Posted 1 year ago

“The drive was on time and the car was nice and clean”

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Posted 1 year ago

“Quality five stars Price 3,5 stars”

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Posted 1 year ago

“It was really ok.”

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Posted 1 year ago

“Brilliant service - could not ask for more.”

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Posted 1 year ago

“Driver didn't show up, didn't respond to messages. Claimed my reservation was cancelled. It magically reappeared with a new time--after I had messaged the company multiple times as well. So I got charged for a ride that didn't show up, and had no one respond to me. Garbage company through and through.”

Helpful Report

Posted 1 year ago

Hi there! Sorry to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“The slogan "make every place feel like home". Being in another country and the driver not showing up and having to find transportation at the last minute is not a very "homey" feeling. I understand that a company can not control what individual employees/contractors do but they have absolute control over how they remedy the situation. You book in advance and use a company like this so that you are not at the mercy of drivers in tourist spots. So when our driver didn't show and we had to negotiate to get transportation at the last minute of course we had to pay more. Now to the credit of this company they refunded the money paid without much difficulty. But that still left us out the additional we had to pay the driver we found at the last minute. We weren't looking to get off without paying anything. Welcome Pickups offered to refund the difference. I thought wow what great customer service. Now we will only be out what we were originally planning to spend. That would have righted the wrong. But wait, only given we provided a receipt for the transportation we got at the last minute. When as a driver/taxi or otherwise given a receipt when someone pays cash on the spot? To me that was a very unreasonable request. The price we paid was in line with the average price of taxis in the area. I provided receipts for the restaurant that we went to on that day. The distance alone proved we had to get transportation as there was no way we could have walked. We had a picture that we took inside the place that had a picture of the sign as proof of what they charge. I also submitted this, still not good enough. If your driver doesn't show, I shouldn't be out one extra penny. This company had the opportunity to make us whole and chose not to. Unacceptable. Nothing is guarantied and things happen but when a company can make it right and chooses not to, its a company I would think twice about doing business with again.”

Helpful Report

Posted 1 year ago

Hi there! We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the events you brought to our attention. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 1 year ago

“Easy way to book a ride. Nothing to worry about. Driver's are efficient courteous and friendly.”

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Posted 1 year ago

“We had excellent correspondence from beginning to end and a great driver as well.”

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Posted 1 year ago

“We were picked up at the precise time and our driver was safe and friendly. Very professional. Will use them again. Price was fair”

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Posted 1 year ago

“Had an amazing experience in Punta Cana, DR for a pickup. I was running a few min late and the driver was so gracious to wait for me. I would def use them again.”

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Posted 1 year ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 1 year ago

“An excellent service. The driver was quick to respond to my message that I was delayed and was waiting with a sign as I disembarked the ferry. He was polite and friendly, his car very clean, and got me to the airport in good time.”

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Posted 1 year ago

“Top même si un peu chère. N”

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Posted 1 year ago

“Rien à redire. Tout était ok.”

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Posted 1 year ago

“Good service And nice cars”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,347 reviews