Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave my name as “Daniel”. March 14, around 3:40pm. Yellow taxi From T1 to T3. I was charged P474. The I gave P500 bill. The driver did not gave a receipt. He also took the paperwork the desk attendant gave to me. 1) The driver kept on asking questions that have nothing to do with the destination where he will drop me. 2) He did not leave me a receipt or whatever paperworks showing his name, taxi number, etc. 3) He asked the P26 change as tip. The passenger must be the one to initiate it.”

Helpful Report

Posted 8 months ago

Hello Daniel, we are sorry to hear that you faced an issue with your transfer, please reach out to hello@welcomepickups.com with your pre booked transfer id so that our support team can look into your concerns and assist you better. Thank you for reaching out.

Posted 8 months ago

“The ride was booked for a transfer from the Manila Airport to a hotel in Makati. The car and driver we booked was a no show, so another car was sent. It turns out that both the car originlly scheduled and the replacememt car were Grab cars. I paid 29 euros online but the driver that picked us up was showing 410 pesos or 7 euros in the Grab app. Total rip off.”

Helpful Report

Posted 9 months ago

Hello, thank you for taking the time to share your experience with us. We regret the inconvenience you faced during your transfer from Manila Airport to your hotel and sincerely apologize. Please reach out to us at hello@welcomepickups.com with your booking details, and our team will provide further assistance. Thank you for bringing this matter to our attention.

Posted 9 months ago

“Driver did not show up. Nor can I find contact information to request a refund.”

Helpful Report

Posted 9 months ago

Hi there! We apologize for the inconvenience you experienced with your pickup. This is certainly not the level of service we strive to provide. To address your concerns and assist you with a refund, please reach out to us at hello@welcomepickups.com with your booking details. Our Complaints team will investigate the issue promptly and work to find a suitable resolution. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 9 months ago

“Muy amable, simpatico, guapo y mejorr”

Helpful Report

Posted 9 months ago

“Excellent service! Alex was terrific - helpful communicative regarding pickup points and friendly. This is a great option!”

Helpful Report

Posted 9 months ago

“Terrific service! Alex was a very safe driver with a great personality and excellent customer service!”

Helpful Report

Posted 9 months ago

“各方面都很好准时热情积极推荐”

Helpful Report

Posted 9 months ago

“I have been travelling around the world for over 30 years, and had various challenging experiences with taxi drivers/transport. This was easily my worst experience ever. Ever. Welcome Pickups were recommended by the hotel we booked in Athens. Their app provides a sense of a professional set up, whereby in their own words, they 'hand pick' trusted, English-speaking drivers. So great you think. We get picked up, and the fun begins. As we get into the car, the driver tells us not to worry about seat belts, to just 'relax'. What he actually means by this, as we leave the airport and slowly realise after an early start and flight, is that the front passenger seat belt does not work. The aircon in the car did not work either, though again he insisted we didn't need it. The next 45 min or so drive really is the airport pick up from hell. This madman decides to continuously hand hold his phone to text and phone people constantly, whilst the car drifts into neighbouring lanes. He also regularly exceeded speed limited at various points in this journey. His sole intention in all of this is to then somehow make us believe that we would want to use his service again, for a sunset tour, and a return in his disfunctional car to the airport. He insisted we book a return directly with him, and not through Welcome Pickups. He is so intent on securing further bookings from him, that at one point he is 'driving' in busy Friday afternoon traffic in Athens whilst showing me pages from a book about the history of the city. I will spare you the details of his attempt to play a DVD in the car, at full blast, for our apparent benefit. 43 years as a tour/taxi driver can sometimes teach you very little. The lives and safety of my family, including 2 children, were completely at risk with this driver. Welcome Pickups need to take responsibility for this, and not hide behind their carefully crafted legal disclaimers. They need to also actually explain how on earth this driver and his belt free car was 'hand picked' for this service. I cannot wait to hear how the vetting process works here with what I can only describe as the taxi driver equivalent of Mad Max. I have posted this review elsewhere. Welcome Pickups responded by suggesting I complaints department, which was basically an insult to my intelligence and experience here. Contacting this department puts you in touch with 'Jimmy', which of course is not the identity of the person you are speaking to. Welcome Pickups needs to provide a clear identity and role of the person spoken to in these serious circumstances. These employees operating under the bro-like name of Jimmy also need more appropriate training. It is extremely patronising of 'Jimmy' to apologise for our 'negative experience' and 'inconvenience' when our lives were so at risk at the hands of this complete madman.”

Helpful Report

Posted 10 months ago

Hi there! We're deeply sorry for the distressing experience you had with our service. Ensuring your safety and comfort is paramount to us, and we understand your frustration. Rest assured, our Complaints team will reach out to you promptly to address your concerns and work towards a resolution. Your feedback is invaluable, and we appreciate you bringing this to our attention.

Posted 10 months ago

“I needed to be at the airport in Rome for an early flight. I decided to give Welcome Pickups a try based on all the positive reviews and recommendations I had read online. I was not disappointed!!! It was very easy to book my needs online and I received a booking confirmation via email immediately. I was also notified via email with reminders regarding my pick-up and a description of the vehicle with plate number and my driver's name with a photo. I walked outside to wait for my driver 5 minutes before scheduled departure and my driver, Gaber Hussien was already there waiting for us. Gaber was so polite and friendly and even helped us with our luggage. He drove safely and professionally and got us to the airport with complete ease. What a great experience! Thank you!”

Helpful Report

Posted 10 months ago

“Used welcome in Bucarest for both pick up and drop off to the airport. Both drivers arrived on time and we friendly and efficient. Highly recommend them.”

Helpful Report

Posted 10 months ago

“My driver was very reliable and careful and also well behaved. I am very satisfied.”

Helpful Report

Posted 10 months ago

“Super!!!!!”

Helpful Report

Posted 10 months ago

“DRIVER NEVER SHOWED UP. Received my confirmation email but never received info on the driver. Tried to contact them via email / chat / phone, but NOTHING worked. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It amazes me how a company this bad is still in business.”

Helpful Report

Posted 10 months ago

Hi there! We deeply regret the inconvenience you faced with your Welcome Pickup, and we understand the frustration caused by the lack of communication and the no-show of the driver. This is certainly not the level of service we aim to provide. We are aware that our Support team has been in touch with you regarding the issues you encountered. Our Complaints officer will reach out to you as soon as possible to discuss the matter further and ensure we address your concerns appropriately. Your feedback is invaluable in helping us identify areas for improvement, and we sincerely apologize for the negative experience. We are committed to resolving this matter to your satisfaction. Thank you for your understanding and for bringing this to our attention.

Posted 10 months ago

“I used this service on January 10 to get a ride from central Vilnius to the airport. Everything worked perfectly. I received a text and email the hours before the pickup, telling me who my driver was and how to contact him in case of any last minute problem. The driver was right on time and very professional. I have had bad experiences with taxi services in Vilnius in the past, and this was a completely different story. The service is highly recommended! Michael S. from the USA”

Helpful Report

Posted 10 months ago

“Showed up over an hour late, long after we left the airport in Santiago. Totally awful service! Only hope we can get a refund. Not to be trusted.”

Helpful Report

Posted 10 months ago

Hi there! We sincerely apologize for the significant delay you experienced with our service. This falls well below our standards, and we understand the frustration it must have caused. To address your concerns promptly, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team will expedite the process to ensure a resolution and, if applicable, discuss possible compensation. We genuinely regret any inconvenience caused and appreciate your patience as we work to make things right.

Posted 10 months ago

“I cannot recommend this company, I ordered a minibus/van for transportation, specifically added information that I had a lot of luggage and a bike. When we arrived, no car were waiting, and after 30 minutes a small car came that had no space for all our luggage. We had to take an ordinary taxi, and now they will not give a refund. I cannot recommend this company to anyone in Grand Canaria - they are cheeting and their contact and follow up is not recomendable - stay away.....”

Helpful Report

Posted 10 months ago

Hi there! Please accept our sincere apologies for your recent transfer in Gran Canaria. We received your feedback and this is valuable to us. We will do our best to help you further. We would like to further investigate this and our Complaints team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 10 months ago

“I used Welcome last year in Bangkok and it worked perfectly. This year I wanted to book for a group of 9 almost six months in advance and got a message that said: Unfortunately, we cannot accept bookings from 12:30 to 14:30 on 27 Jul 2024, due to high demand. Please, select a different time or consider other transportation options. Have a wonderful stay in Bangkok. Haha. WHY can't they hire more drivers if they know that 6 months in advance a transfer from DMK to BKK (1 hour) is not possible?????? Cynthia”

Helpful Report

Posted 10 months ago

Hi Cynthia! We sincerely apologize for the inconvenience you experienced with your transfer. This is certainly not the standard of service we aim to provide, and we understand the frustration caused. Our team is actively looking into the details of your case to understand what went wrong and ensure this doesn't happen in the future. Please contact us at hello@welcomepickups.com and provide your booking details and our Complaints team will further assist you regarding this. Thank you for your understanding and for bringing this to our attention.

Posted 10 months ago

“Very good efficient”

Helpful Report

Posted 11 months ago

“I booked a taxi because I needed to be on time at train station to travel another city for funeral. My flight landed at 10:35 am and driver arrived 10:11 am. My train was at 10:35 and driver dropped me at station at 10:34 am. I loose my train because of him and was not able to attend funeral because of him. Worst experience, recommend get a taxi outside but not this. I have already sent them a mail to give back my money but not responding.”

Helpful Report

Posted 11 months ago

Hi Lokesh! We are truly sorry to hear about the distressing experience you had with our service, especially during such a sensitive time. We understand the urgency of your situation, and we're committed to addressing this matter promptly. We're aware that you've been in contact with our Support team, and we apologize for any delays in their response. Your case has been escalated to our Complaints team, who will reach out to you at the earliest to discuss and resolve your concerns. Please accept our deepest condolences for your loss, and we appreciate your understanding as we work to make amends.

Posted 11 months ago

“My wife and I used Welcome Pickup in Paris this month and we couldn't have been happier with the service and the drivers. They are a wonderful company who we will be using again in all our travels. Bravo Welcome Pickups!”

Helpful Report

Posted 11 months ago

Welcome Pickups is rated 4.9 based on 6,347 reviews