Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,351 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , good communication, punctual and very relaxing .”

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Posted 3 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 3 years ago

“Just perfect. I will use it every time I can”

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Posted 3 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best

Posted 3 years ago

“Extremely helpful”

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Posted 3 years ago

We are thrilled to hear you plan on using us again! We are so glad our driver could give you local recommendations. We are so happy to hear that you enjoyed your trip with us! We hope to see you again

Posted 3 years ago

“We recomand thaïs company !!!!”

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Posted 3 years ago

Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 3 years ago

“très bon service”

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Posted 3 years ago

Thank you for your review.

Posted 3 years ago

“Very friendly, nici ride.”

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Posted 3 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 3 years ago

“Great Service”

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Posted 3 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 3 years ago

“In case of cancellation, they refund the amount paid minus 20 % !!! AND you've got to wait for 30 days to get the refund... An absolute scandal !!! Better think very well before doing business with them. :((”

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Posted 3 years ago

Dear Itamar, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 3 years ago

“Very unprofessional and rude driver. We booked the day prior to our flight. We landed and cleared customs on time. The driver was late but we only found out after calling him upon our arrival, as he didn't notify us before. He gave us an estimate time of arrival (20'), but refused to open his tracker so we could follow. He asked to meet at a pickup point without specifying where. After 6 hours of travel and with 2 big suitcases we wanted some clarity before moving around the airport, a discussion ensued and the driver became very rude and, after over 30 minutes of wait, he said he would cancel the ride, that we should find our own way into town, and that we would never be refunded. Luckily we did find a cab straight away, we'll see about the refund. Unacceptable level of service. We have sent a complaint to the company.”

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Posted 3 years ago

Dear Giulia Please allow us to thank you for taking the time to write us this review. A member of our Customer Support team has already contacted you in regards to this issue. A full scale investigation was made after this incident, and we proceeded on the necessary actions in order to make sure such actions will not happen again. Furthermore, we have already proceeded with a full money refund of your transfer that has already been completed, and we offered you a coupon of the transfer's value as well, as a token of our sincere apology for what you had to go through when dealing with the driver. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, and we will spare no effort in providing you with the seamless experience you deserve. Best Regards

Posted 3 years ago

“We have a problem, see review 5 days before Anne Marie Blessing. We get this answer: ...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue... 5 days ago we wrote a comment where we presented our problem. Since then we get the answer from Welcome: "...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue..." But until today we haven't received any news. But a refund about 115 euros. Prior calculated amount was 309 euros. The trip was booked twice (mistakenly due to a malfunction PayPal) Total amount: 309 euros. According to the website, the cancellation fee is 20%. Why does Welcome Travel transfer us only 115 euros instead of 247.20 euros? And why do we have to communicate via the Company Reviews instead by phone or email? It seems that the company goes to great lengths to maintain good contact with the customers. Hopefully it will continue like this.”

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Posted 3 years ago

Dear Anne-Marie, Thank you for taking the time to get back to us about the issue that you are experiencing. As you mentioned we do our best to stay in communication with our customers and try to explain everything as clearly as possible. We have tried to reach out twice to you via the email provided in your booking (once on 13th of May and once on 18th of May). Please log into the email that you used to make your bookings to review our communication. If there are still any questions or issues please feel free to get back to us via that email and our support team will be more than happy to assist Best, The Welcome Pickups Team

Posted 3 years ago

“Muito pratico”

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Posted 3 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 3 years ago

“We are very disappointed with Welcome transfer. A simple booking Roissy Airport to Paris center would have cost 125 euros. Unfortunately, there was apparently a small problem with PayPal, as suddenly the invoice for 309 euros was displayed. Then the note that the route was booked twice. From us. Surprised, we wanted to cancel the booking. Unfortunately, there is neither a telephone number nor an email address on the Welcome Transfer welcome page. After a long search we found a page with the possibility to cancel the booking. But, till to day we have no confirmation of the cancellation nor a reference to the refund of 309 euros minus the mandatory percentage penalty. We just feel let down here and, sorry, that's not the best way.”

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Posted 3 years ago

Dear Anne Marie Thank you very much for the time you spent writing this review and we are sorry about the confusion caused in your experience with us! Upon checking the reservation, we realized that you had made a double booking on the same date and time, which we were able to cancel on time in order for you not to get charged twice. We have already gone ahead and issued a full refund for the second transfer. Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue. Once again, your comments are being appropriately reviewed and we sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. Best regards

Posted 3 years ago

“Tried it once! Will do it for again! I was very impressed with the professionalism of the app and the service in general.”

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Posted 3 years ago

We thank you for your kind words and support! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 3 years ago

“Der Abholservice war perfekt! Der Fahrer war pünktlich, hilfsbereit und sehr freundlich. Das Fahrzeug sehr gepflegt. Ich werde diesen Service wieder buchen.”

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Posted 3 years ago

Wow, what a nice review! Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 3 years ago

“Excellent service and experience”

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Posted 3 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 3 years ago

“Excellent service and experience”

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Posted 3 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 3 years ago

“Great service. I get notified about witch driver is coming. Also at the moment is on the way.”

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Posted 3 years ago

Thank you for your review! We couldn't thank you enough for your kind words, trust and support! We look forward to your next trip with us! We wish you all the best

Posted 3 years ago

“Very great service and professional.I will recommend. Vehicle Arrive on time. 5 Stars”

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Posted 3 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best

Posted 3 years ago

“Great service. Fast, easy, comfortable travelling.”

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Posted 3 years ago

Thank you for your review! We are so happy your travel experience started as it should. Don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again! We wish you all the best

Posted 3 years ago

“Excellent service”

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Posted 4 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best

Posted 4 years ago

Welcome Pickups is rated 4.9 based on 6,351 reviews