Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He Welcome Pickups CUSTOMER SE.RVICE +1 8O5-41O 56.OOhas also won on snow, winning the Rally Sweden in 2018 and he became one of the few non-Nordic drivers to win the event. In addition to rallying, Neuville has also contested circuit racing, debuting in the 2019 German”

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Posted 4 months ago

“Perfect pick-up at Luxemburg airport, very helpful, conscientious and helpful driver. Thank you!”

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Posted 4 months ago

“No full refund when plans changes, even if the cancellation is 4 weeks prior to the trip.”

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Posted 4 months ago

Hi Patricia, we are very sorry to hear this. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 4 months ago

“Poor service, driver did not show up when assigned. No communication. No refunds even with their lack of service.”

Helpful Report

Posted 4 months ago

Dear Traveler, we are sorry to learn of such an experience faced with the driver and the pickup, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may look into your concerns and assist you further. Thank you for your review.

Posted 4 months ago

“Wir hatten 3 Tage vor unserer Abreise online das Taxi bestellt, eine Bestätigung erhalten und ca. 8 Stunden vor der Abreise, haben wir eine Absage erhalten, es stehe kein Fahrer zur Verfügung!!!! Wie schlecht muss eine Firma organisiert sein, dass nicht bereits schon 3 Tage vorher bekannt war, dass nicht genügend Fahrer zur Verfügung stehen bzw. bei der Grösse dieses Unternehmens nicht nachvollziehbar! Wir werden diesen Service ganz sicher nie wieder nutzen geschweige denn weiter empfehlen.”

Helpful Report

Posted 4 months ago

Hi Sandra! Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the last-minute cancellation of your booking. We understand how you felt and want to assure you that we are aware you've been in contact with our Support team. A member of our team will reach out to you shortly to address your concerns and assist you further. Thank you for bringing this to our attention.

Posted 4 months ago

“This Company was brilliant, They gave us the name of the driver and reg of the car the day before. I had a text on the morning of my departure to Alicante airport, driver was waiting for us. Lovely clean car. Driver was very polite. I will definitely be using this company when I go to Alicante next year. Reasonable Fares. They definitely deserve 5 stars.”

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Posted 4 months ago

“We had a terrifying ride yesterday from the Ocean Blue & Sand Resort to the Punta Cana airport. Order # w-3954871-1. Our driver, Granmy Joel Perez, drove erratically, far too fast and was constantly honking at other drivers. He was very twitchy and seemed on edge. We soon realized he was under the influence of drugs. We had a baby in the van and it was not a safe situation for us. This type of behaviour should not be tolerated by your company. We feel we should have a full refund and also a reply from you stating what consequences this driver will face. This type of behaviour should be taken very seriously and he should not be driving.”

Helpful Report

Posted 4 months ago

Hi Rosemary! Thank you for bringing this to our attention. We are deeply sorry for the distressing experience you experienced. The safety and comfort of our passengers are our top priorities, and the behavior you described is absolutely unacceptable. To assist us in resolving this matter, we kindly ask you to reach out to us directly at hello@welcomepickups.com. This will also allow us to provide you with a detailed update on the measures taken. Once again, we deeply regret the situation and the impact it had on your journey. Thank you for bringing this to our attention, and we are committed to addressing it promptly and thoroughly.

Posted 4 months ago

“Our pick up from the Budapest Hotel Mystery for an airport transfer was perfect. He arrived promptly and sent an SMS to say he was waiting. He welcomed us with a smile and courteous handshake and loaded our two pieces of luggage. The journey was smooth and he knew which terminal to drop us for our flight to the UK.”

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Posted 4 months ago

“All transfers went very smoothly”

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Posted 5 months ago

“Had a Smooth and Safe Trip from the Airport to Colombo City - all worked out . Even at 3.30am”

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Posted 5 months ago

“Great service and pricing in Europe. More expensive than competitors in the New York area”

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Posted 5 months ago

“I had a fantastic experience with Welcome Pickups They delivered a stunning website that perfectly represents my brand. Their team was responsive and attentive, making the whole process seamless. I highly recommend them for anyone looking to enhance their online presence!”

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Posted 5 months ago

“Berlin. I booked a transfer to pick up a guest from Berlin airport and provided the flight number at the time of booking. According to the company's policy, the driver should have monitored the flight status. However, when the flight was unexpectedly canceled, I contacted both the company and the driver to inform them, expecting assistance with rescheduling. Instead, I was met with a rude refusal to make any changes or adjustments, despite their clear knowledge of the cancellation. They refused to refund the payment, claiming the driver would still go to the airport—despite having access to real-time flight information. EXTREMELY DISAPPOINTED with the poor customer service and unwillingness to honor their own policies.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for your feedback. We are truly sorry to hear about your disappointing experience. This is not the level of service we aim to deliver. We are aware that you have already been in touch with our Support team, and a member of our team will be reaching out to you as soon as possible regarding this matter. We apologize for the inconvenience caused and appreciate your patience as we work to resolve your concerns.

Posted 5 months ago

“For a company that offers an airport service I am extremely disappointed by the service offered. We experienced a delay in one of our flights and were switched to another flight by our airline. Because I was unable to give twelve hours notice of the later arrival time we were left stranded at the airport. I wasted $30 buying wi-fi on the flight to alert them of the change but I was quoted terms and conditions which requires twelve hours notice of any change. I was another $150 out of pocket with a substitute taxi. I will not use again”

Helpful Report

Posted 5 months ago

Dear Traveler, we are sorry to hear of such an experience with your transfer caused by the flight issues you faced, you may reach out to our support team at hello@welcomepickups.com with your transfer id so that our team may look further into your case. Thank you for your review.

Posted 5 months ago

“Call Mr Datt for any pickup or transfer from any hotels he is a good person he helped us so much +6792186019 WhatsUp or viber him he will take care 🙂 😉 💙”

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Posted 5 months ago

“I have had pick ups in Athens and Paris and all drivers were very professional, courteous and gave tips of the local area. Cars were also clean and well kept. I would certainly use Welcome Pickups in the future.”

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Posted 6 months ago

“The driver Khawaja was very friendly and very helpful. ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 months ago

“Veryyy veryyy Bad service!! no Driver waiting on the Airport and someone has answered his phone he was like 1 min i will be there….. after 30mins he was like we dont take you to the Destination you want to go !! Never think twice to order with this company worst ever!”

Helpful Report

Posted 6 months ago

Hi there! Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience this situation has caused. We understand how difficult it can be to deal waiting for the driver and for any miscommunication with the driver. Please know that we are aware you’ve been in contact with our Support team, and one of our team members will reach out to you as soon as possible to further review your case. We genuinely appreciate your patience, and we’re here to help make things right.

Posted 6 months ago

“Horrendous. Cancelled our airport booking at 22.00 hours when they should have picked us up for our flight at 5.00 leaving 2 women stranded and unable to get to the airport. DO NOT USE.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for your feedback, and we're sincerely sorry for the inconvenience caused by the last-minute cancellation. We completely understand how distressing this situation must have been. We are aware that you have reached out to our Support team regarding the matter. One of our team members will reach out to you as soon as possible to address this matter and assist you further.

Posted 6 months ago

“Book on welcome pickup 12hours before my time. Cancelled straight away as I didn’t need the service. Took 180 euros off me as and I was told I’d get a refund only 24 hours before my booking and they have already paid the driver. I also asked the driver will I get a refund if I was to cancel and he said yes. This information was not true. Honestly This is an absolute joke a scam! They take your money first then they don’t care about anything. Honestly don’t use this service it’s all a scam. Highly not recommended.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how this situation must have been for you. We are aware that you’ve already been in contact with our Support team, and we want to assure you that one of our team members will reach out to you as soon as possible to further assist and clarify this issue. Your feedback is valuable, and we are committed to resolving this matter. Thank you for bringing this to our attention.

Posted 6 months ago

Welcome Pickups is rated 4.9 based on 6,366 reviews