Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book on welcome pickup 12hours before my time. Cancelled straight away as I didn’t need the service. Took 180 euros off me as and I was told I’d get a refund only 24 hours before my booking and they have already paid the driver. I also asked the driver will I get a refund if I was to cancel and he said yes. This information was not true. Honestly This is an absolute joke a scam! They take your money first then they don’t care about anything. Honestly don’t use this service it’s all a scam. Highly not recommended.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how this situation must have been for you. We are aware that you’ve already been in contact with our Support team, and we want to assure you that one of our team members will reach out to you as soon as possible to further assist and clarify this issue. Your feedback is valuable, and we are committed to resolving this matter. Thank you for bringing this to our attention.

Posted 2 months ago

“Never use Welcome Pickup!,!! Bait and Switch. Pickup at Bordeaux Airport on Saturday, 14 September, 2024. 17:40, Order Number 364262-1. Assigned driver with picture and name. Telephone number to call him with problem. Reserved Black Mercedes-Benz V Class. Last four numbers of telephone number 6900. Driver will be waiting at gate holding sign with my name on it. No driver waiting at gate. Received call from new driver with instructions where to meet him in parking lot. My wife and I could not locate him. It was our first trip to Bordeaux. After about twenty to thirty minutes he located us. He was driving a four door dirty White Toyota with no air conditioning. My wife had to have him roll up window because it was blowing he hair. He talked on his speaker phone-with a girl while driving us to the hotel. Reported problem with Welcome Pickup and never hear from them except asking if we needed reservations for car to airport after our trip. My wife was very uncomfortable and thought we were going to be robbed.”

Helpful Report

Posted 2 months ago

Hi Ward! We want to extend our sincerest apologies for the recent experience you had with your transfer in Bordeaux. We can understand your concerns here and please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 2 months ago

“Would never use this service again and would not recommend them. The driver left us stranded at the airport because we were delayed. He left before we arrived at the meeting place. This is unacceptable and I warn anyone looking to book this service to book a Uber or g7. This is not a reliable company. They will not refund your money either. Terrible!! What a scam! I spoke to several other people that had the same problem with this company. They take your money upfront so they don’t care about the customer they already have your money so if you are delayed they leave. Buyer Beware!!”

Helpful Report

Posted 2 months ago

Dear Paul, we are sorry to learn of a delay that caused an issue with your transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id and any additional information, they will be more than happy to look into your concerns further. Thank you for your review.

Posted 2 months ago

“Doubled booked bc of msg from company that my payment had not gone thru - on a ship - customer service is very user unfriendly -cancelled one booking 2 hours before when we had wifi - company will NOT refund my overpayment - tho they cld see the mistake -the double up -and originally said they wld -they gave me generic excuses for NO refund - so paid twice - very unhappy and would NEVER use or recommend this company Rather donate money to charity -”

Helpful Report

Posted 3 months ago

Hello Phillip, we apologize for the experience you faced in regards to a double booking and are aware that you have been in contact with our support team, you may reach out directly to hello@welcomepickups.com if you would like further assistance in regards to the above concerns. Thank you for your review.

Posted 3 months ago

“Welcome Pickups/Driver left us stranded We used Welcome Pickups in Prague in March and they were wonderful. We decided to use them for a transfer from Naples to Meta/Sorrento area. We were taking a train from Rome to Naples and they were to pick us up. Unfortunately Italiano was having a issue with their train and we were delayed. We immediately contacted our driver and kept driver informed the whole way through and he ended up cancelling on us. We were stuck in a foreign country without a ride from Naples to our destination and left us scrambling! All documented. The driver tried to say that he couldnt get in touch with us. Lie! I would not recommend this company again. They respondUPDATE Since I wrote this review Welcome Pickups has wrote a reply saying how sorry they were and they would contact us to discuss. They went on to say how they understood about our concern regarding our train delay. NO Welcome Pickups we were left stranded after we had already paid for the transfer. Driver cancelled us. I literally called the 800 number and incurred $$$ long distance call from Italy to try and get them to help us and they did nothing. They also allowed the driver to say that he was unable to contact us when they know that is completely FABRICATION.”

Helpful Report

Posted 3 months ago

Hi Tessa! We thank you for reaching out and for informing us about your concern. We are deeply sorry to hear about this recent experience with us. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 3 months ago

“Issam picked me up from Marrakech airport today and i was very happy with his hospitaly He waited for me even though i was late and he could not contact me to see where i was will deffinately use again 😊”

Helpful Report

Posted 3 months ago

“I would not recommend this company, I had delays at the airport, the driver left and I am being blamed for the delay, I paid an arm and a leg and ended up at the airport without a ride, terrible customer service.”

Helpful Report

Posted 3 months ago

Hi Vartan! Thank you for sharing your feedback with us, and we're truly sorry to hear about your experience. We are aware that you have already reached out to our Support team regarding this issue, and we understand how inconvenient this situation must have been. A member of our team will be in touch with you as soon as possible to assist further and address your concerns. Thank you for your patience, and we hope to have the opportunity to make things right for you.

Posted 3 months ago

“My only complaint, the driver to Punta Cana to seranate all suite , drive and texting don't like.”

Helpful Report

Posted 3 months ago

“NO COMPANY VALUES WHATSOEVER. I tried to use this service in France and accidentally entered the wrong date (15.08 instead of 13.08). On the 13.08, when I needed a driver, no one showed up. I called the driver and asked him to cancel any future appointments as I had already sent my son in a taxi. I couldn’t navigate their website, couldn’t find the booking, and even their phone number didn’t work. I complained on PayPal and thought I’d resolve it during my vacation. Then, on 15.08, I saw a new driver being sent. I immediately called him before any pickup to avoid wasting his time and canceled. Despite this, the company still refuses to refund the €80. NO VALUES. This company has no understanding of customer service. Be careful who you support in business. They don’t deserve your business with their lack of understanding and a chaotic website that lacks clear dates, times, and a cancellation button. They seem designed to hustle customers. Go to Uber—user-friendly and reliable.”

Helpful Report

Posted 3 months ago

Hi Nicole! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can understand your concerns here and we can see that you are already in communication with our Support Team. Please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 3 months ago

“Our driver was very good but welcome pickups way over charged $225 dollars Australian for a 35 minute ride!”

Helpful Report

Posted 3 months ago

Hi there, we are very sorry to hear about your concern about the pricing. We hear you and we will make sure to help you further. To do that we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information and our Support Team will assist you regarding this. This will also help us investigate further. Thank you for bringing this to our attention.

Posted 3 months ago

“Unreal Experience - Avoid at All Costs I made the mistake of booking a ride with this service in Jeddah, Saudi Arabia. They claim the driver will meet you with a sign displaying your name and provide a receipt, but that’s far from what actually happened. I received a WhatsApp message from someone with a different name and car than what was listed in the app. He told me to find him in an external parking lot. The vehicle turned out to be a private car driven by a friendly Pakistani man just trying to make some extra money, but he wasn’t authorized to transport passengers. To make matters worse, there was another passenger—a local man with a suitcase in the trunk. The driver tried to convince us that this person was the "second driver" mentioned in the app, which was obviously not true. I paid $40 for this service, only to find out later that a taxi to the city center costs around $20 without haggling, and an Uber would have cost no more than $15. This service is a complete scam. The driver explained that non-Saudi nationals aren’t allowed to drive for Uber, Bolt, or similar services, so they resort to alternative apps to make extra cash. This is borderline illegal, if not outright against local laws. My advice: stick to local transportation. It’s safe, the people are kind and trustworthy, and you’ll avoid the risks of dealing with unauthorized drivers.”

Helpful Report

Posted 3 months ago

Hello, we apologize for the experience faced in Jeddah with a driver and kindly ask you to contact our support team directly at hello@welcomepickups.com with your transfer id so that they can investigate the matter and assist you in all concerns. Thank you for bringing the above to our attention and for your review.

Posted 3 months ago

“Really poor customer service. Booked arrival and departure services, both canceled - One 24 hours before another 12h before. No solution offered, chat not working, telephone service not working.”

Helpful Report

Posted 4 months ago

Hi there! Sorry to hear about your recent experience with our service. We understand how inconvenient it must have been to have both your arrival and departure services canceled at such short notice. We're aware that you have already been in contact with our Support team regarding this issue, and I want to assure you that a member of our team will be reaching out to you as soon as possible to address your concern. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

Posted 4 months ago

“Cancelled my airport pick up while I was on the plane”

Helpful Report

Posted 4 months ago

Hi there! We want to extend our sincerest apologies for the cancellation of your booking. Your feedback is valuable to us and we will do our best to help you further. To do that, we would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 4 months ago

“Very professional service. Driver courteous and calm”

Helpful Report

Posted 4 months ago

“Athens Airport to Check Point hotel-Monday, 22 July 2024, 11:00-- | Order: #w-339xxx Booking code: 579xxx 1) there was a driver/car change and we were not notified. This is not acceptable. 2) the driver was not waiting with a sign at the arrivals area. 3) we were asked to go outside the terminal and wait for the driver with 38C. 4) this is not the service we booked. What we got was a Uber type service, but much more expensive. Note: this complaint has nothing to do with the driver as he was very kind. Better experience with taxi or Uber for half of the price. MG”

Helpful Report

Posted 4 months ago

Hi MG! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can assure you that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to investigate this further and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 4 months ago

“We booked them in advance because we are traveling with a toddler and need a car seat and 3 minutes before pickup they cancelled because they don’t have the car seat that we were guaranteed when we booked. So I’m stranded trying to get to the airport with no safe travel option for my toddler. Will warn everyone I know not to trust this service in case they also get completely screwed over.”

Helpful Report

Posted 4 months ago

Hi there! We sincerely apologize for the inconvenience caused by the last-minute cancellation of your booking, especially given the importance of traveling safely with your toddler. We are aware that you were in contact with our Support team regarding this issue. Please be assured that one of our team members will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Posted 4 months ago

“Brilliant service drivers all very polite and on time fantastic pick us up from Barcelona cruise terminal in utter chaos and found us straight away pick up from hotel in Barcelona messages to say on way and was brilliant”

Helpful Report

Posted 4 months ago

“Been trying to get another driver. The driver issued to me has a non working phone number. This is insane. I have been getting a run around for two days now!!!”

Helpful Report

Posted 5 months ago

Hi Sid! We are very sorry to hear about this concern you have with your driver's phone number. We can see you are in communication with our Support Team. We would like to assist you further and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 5 months ago

“Sunt total dezamăgită de serviciile companiei. Aveți un sistem greoi și iritant. Regret că am comandat transfer de la aeroport la hotel unde șoferul mă aștepta în altă parte. Nu eu trebuie să-l caut! Am fost apoi ”certată” că am îndrăznit să-i dau evaluare proastă. O obrăznicie de neiertat! La sfîrșit nu am reușit să anulez comanda pt. returul la aeroport deși am folosit două moduri de comunicare. Vizita mea în Romania a fost stricată de compania d-voastră. Nu recomand nimănui serviciile companiei d-voastră. O experiență scumpă și neplăcută. Păcat!”

Helpful Report

Posted 5 months ago

Hi there! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can understand your concerns here. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 5 months ago

“What a terrible experience. After a long ferry ride, I received a message from the company canceling my pre-booked ride due to a lack of drivers. They canceled while I was still on the ferry, according to the timestamp. We had to scramble to find alternative transportation amidst heavy tourist traffic. I would not recommend this vendor!”

Helpful Report

Posted 5 months ago

Hi there! We are deeply sorry to hear about your recent experience and the inconvenience caused by the cancellation of your pre-booked ride. We understand how stressful it must have been to find alternative transportation amidst heavy tourist traffic after a long ferry ride. Please be assured that this is not the level of service we strive to provide. We are aware that you have already contacted our Support team, and one of our representatives will reach out to you shortly to further assist you with this matter and work towards a satisfactory resolution. Thank you for bringing this to our attention. We hope to have the opportunity to improve your opinion of our service.

Posted 5 months ago

Welcome Pickups is rated 4.9 based on 6,347 reviews