Welcome Pickups Reviews

4.9 Rating 6,352 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service spot on time even phone call as we landed from driver who was really pleasant and informative if you want transfer from airport you can't go wrong we'll worth it absolutely no hassle”

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Posted 5 years ago

Thank you for your review, we really appreciate your feedback. Do not hesitate to use our services when you visit another one of the destinations we operate in. Feel free to follow us on social media for updates and offers too! All the best,

Posted 5 years ago

“We had problems with car size and luggage and they would not send another vehicle for us. We spoke to Alex and sent in pictures and confirmed information still no response. We were literally stranded. Would not recommend this service. Customer service very poor.”

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Posted 5 years ago

Hello there. Thank you for your feedback. We do have to apologize for not the incident. It appears the photos you send to our customer support agent were too big and we were unable to see them properly. Unfortunately, we were unable to reach you afterward and have been trying since, without success. We would love if you could tell us when and how we can reach you via a private reply so we can find a suitable solution in reparation for your troubles. Thank you

Posted 5 years ago

“On time, good service. Helpful.”

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Posted 5 years ago

Thank you for your comment. We really appreciate your feedback. Do think of us again when you visit our other destinations. Happy travels!

Posted 5 years ago

“Welcome pickups drivers are very reliable and price is reasonable for the distance. They inform you who the driver is and the contact number in case of delays or early arrivals. Thank you.”

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Posted 5 years ago

Thank you for your kind comment. We really appreciate it. Do not hesitate to use our services should you visit one of our other destinations in the near future and feel free to follow us on social media for updates on our destinations and to get offers. Happy travels!

Posted 5 years ago

“Pleasant drivers Catered for all our needs Prompt service with good communication”

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Posted 5 years ago

Thank you for your feedback. We really appreciate it. Please don't hesitate to use our services again when you visit our other destinations. We wish you many more happy travels!

Posted 5 years ago

“Welcome Pickups are the best. We used them at Athens many times and now the first time in Spain.”

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Posted 5 years ago

Thank you Mirjam for your feedback and your trust. We cannot tell you how much we appreciate it. Don't hesitate to book with us again, we look forward to seeing you again in our other destinations. Happy travels!

Posted 5 years ago

“used them for several pickups in spain driver always very pleasant and on time will recommend them again \”

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Posted 5 years ago

Thank you for your feedback and for constant trust! We hope to see you soon again... Happy travels!

Posted 5 years ago

“I have used Welcome pick ups on several occasions with no issues or problems until my last trip. Upon arrival to the destination the driver arrived late and then expected me to make my way out of the airport to his vehicle. On our return transfer the driver again did not arrive on time and I was only notified of the delay 15 minutes before I had to leave to catch my flight. Customer services were not supportive at all and told me to arrange alternative transport! To say I was unhappy is an understatement, finding a taxi was impossible at such short notice for a family. I contacted customer services again and they apparently found a new driver who would arrive on time.. he was nowhere to be seen. When the driver eventually arrived (30 minutes later than the stated time) it was not the new driver but the original allocated driver who was running late. The customer service was very poor and misleading, I was given inaccurate information throughout our discussions and they even hung up the call at one point. I was told I would receive a call back following my trip to see what went wrong but I am yet to receive this. Disappointing customer service and due to this I will not be using this service or recommending to friends/ family or business associates.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for reaching out and for your trust. We must apologize for the stressful situation this must have been for you. There was indeed a mishap concerning your transfer. When it was evident that your original driver wasn't unable to reach you on time, a second driver was dispatched but it was only afterward that it appears that the second driver was too far away to arrive on time. After all our attempts to minimize the delay, your original driver eventually arrived. The customer support team has been investigating your case to properly understand what happened as we recognize that this is not what Welcome is all about. We have made several attempts to reach out to you today without success and even left a voice message. Rest assure that we will continue trying to reach you to find a suitable reparation to the incident. Thank you again, Best,

Posted 5 years ago

“Excellent service from start too finish on our recent trip too nice.Kept really well informed and a lovely pleasnt driver valentin..would highly recommend”

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Posted 5 years ago

Thank you very much for taking the time to leave a review. We do hope to see you soon again. Happy travels Siobhan!

Posted 5 years ago

“Simple and reliable. Exactly what you want after a flight”

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Posted 5 years ago

We want to thank you for your review and want to invite you to follow us on social media to get updates about our new destinations and offers. Happy travels!

Posted 5 years ago

“Reliable and clean vehicles. Easy to book online. You can recognise your driver as an email will be sent to you with his photo and details when they assigned a driver. Would definitely use this service again.”

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Posted 5 years ago

Joy, thank you for your review. We cannot wait to serve you again in our other destinations as well! Happy travels!

Posted 5 years ago

“A very efficient company who are very pleasant to deal with - I would use them again. They also have very helpful drivers”

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Posted 5 years ago

Thank you for your review. We do hope to see you again soon! Happy travels!

Posted 5 years ago

“great !!!”

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Posted 5 years ago

Thank you for your review. Do think of us whenever you visit our other destinations. We wish you happy travels!

Posted 5 years ago

“This is a very good service. Pick ups were punctual and drivers very helpful. The communications were excellent and we had no problems connecting and meeting drivers. This is the second time we have used Welcome ( Seville and Lisbonne ) and are very happy to recommend the service.”

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Posted 5 years ago

Thank you for your review and your trust, James. We do hope to see you again soon! Happy travels!

Posted 5 years ago

“Top Professional and friendly, relyable Service!!”

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Posted 5 years ago

Thank you for your review. We do hope you will think of us whenever you visit our other destinations. Happy travels!

Posted 5 years ago

“Friendly, on time, clean cars”

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Posted 5 years ago

Thank you for your review. We look forward to seeing you again in the other cities we operate in and want to wish you happy travels.

Posted 5 years ago

“Brilliant service tidy cars and driver.only small moan driver did not monitor incoming flight we were 25early so fad to stand around and ring driver,other than that all very good😃”

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Posted 5 years ago

Thank you for your review. We do want to apologize for our Welcomer's delay but we do want to thank you for being gracious about it. Do think of us whenever you visit a destination we operate in! Happy travels!

Posted 5 years ago

“Great company always on time lovely drivers used them here in Amsterdam and Barcelona”

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Posted 5 years ago

Thank you for your review Fred. We do hope to see you soon in Amsterdam, Barcelona or in another destination! Happy travels!

Posted 5 years ago

“Very efficient”

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Posted 5 years ago

Thank you for your review! Happy travels!

Posted 5 years ago

“Excellent service,we were picked up from Madrid Airport,a very hospitable driver,and collected on time for our return trip.Would recommend welcome pickups.”

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Posted 5 years ago

Thank you for your kind review. We do look forward to welcoming you again in our other destinations. We wish you many more safe and happy travels!

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,352 reviews