Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,352 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Πραγματικα εξερετικα!!”

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Posted 4 years ago

That's excellent. Thank you for taking the time to share this.

Posted 4 years ago

“I came in early - flight was early. Two of my companions did not show up. But welcome driver found wife and I and took us to our hotel. Great job! I'd do this again.”

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Posted 5 years ago

Hello Garry, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best.

Posted 5 years ago

“Antonio, our driver was excellent. Very professional and friendly. Would definitely recommend”

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Posted 5 years ago

Thank you for taking the time to review your experience with us. We are very pleased to hear that you are happy with the service you received.

Posted 5 years ago

“Very safe and comfortable!!!”

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Posted 5 years ago

Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities!

Posted 5 years ago

“The flight was delayed the diverted dur to bad weather so we missed the drivers alotted pickup. 6 hours later we arrived at the original pick up point. Welcome still picked us up and took us to hotel. The service was excellent”

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Posted 5 years ago

Thank you for such wonderful feedback! Sounds like you had a stressful situation, we are really sorry to hear that your flight was delayed for such a long time. However, we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best.

Posted 5 years ago

“Everything was good. A driver has came on time. Thank you🙂”

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Posted 5 years ago

Thank you for taking the time to review your experience with us. We are very pleased to hear that you are happy with the service you received.

Posted 5 years ago

“I bookedyour taxi, but did not get aconfirmation. It made me doubt if the booking had been successful. Next day I got again your message " donot forget to book your return"That made my doubt greater. I was so confused...was it booked or not.... do I have to book now? At the reception of the hotel they got a message that my taxi to " the airport" !!!! would come to pick me up. That was the third time you confused me ( I wanted to go to the trainstation J. Sorolla!!) To much confusion !!! I decided to take a taxi in the street. And I was very surprised.. the price to drive me to the train station J. Sorolla was€6,75 . You charged me €22,= !!! What a difference. A good reason not to book your taxi on line!!!”

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Posted 5 years ago

Hello Willy, We always appreciate customers who take the time to give us their feedback and will make sure to implement additional precautions to improve our services. After checking your case, we have noticed that the confirmation email was sent to your email immediately after the booking completion on January 1st at 14:39. There could be that the email was automatically sent into spam folder. Please always make sure that you checked the spam / junk folder , as it may end up there. We are really sorry for the confusion you have experienced and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve. Welcome Pickups team

Posted 5 years ago

“My wife and I used their services while visiting Athens, Greece. Absolutely great service. Our driver Charis Kosmas was prompt, professional and very knowledgeable about Greek history. He talked about some history and even stopped at a few locations along the way to our hotel to give us an understanding of where we were (it was night time). We ended up purchasing a private tour for the next day we were so impressed. I will definitely be using their services in the future when I return and I strongly recommend Welcome Pickups to anyone!”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We know you had many options to choose from, we thank you for choosing us and appreciate your support. Look forward to your next journey with us!

Posted 5 years ago

“Not spectacular but on time and convenient and that is more than enough for the industry”

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Posted 5 years ago

Glad you are generally happy with the service you received. Thank you for sharing this with us.

Posted 5 years ago

“Excellent Services”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon.

Posted 5 years ago

“Booked my first experience with Welcome pickups via their website. Selected my pickup point and drop point. Made the payment online. And then I was also assigned a driver. No issues until there. 30 mins before my pick up , i call the driver who says he isn't going to pick me up because the fee charged is too low. I call the helpdesk who put the blame on the driver. If your algorithm has an incorrect pricing model, please get it fixed. Don't the blame the driver and then let the customer figure out how to solve the problem. At the end of it, just decided to cancel the booking which they were very happy to cancel given the goof up they did. Never again recommending Welcome to anyone.”

Helpful Report

Posted 5 years ago

Hello Tausif, It is perfectly understandable that you are upset about what has happened. Please let us assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Unfortunately, at that time we indeed faced a technical difficulties, that was the reason our representative was able to proceed with the cancellation and refunded the amount you paid in full. We have already reported the case to the relevant department and all necessary actions had been taken to avoid such an issue in the future. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve.

Posted 5 years ago

“I was picked up on time by my friendly driver. He gave a generous informative tour of Berlin. I would definitely recommend Welcome Pickups. I have also used Welcome to pick me up at the airport. They send confirmation emails with details and a photo of the driver. Great service.”

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Posted 5 years ago

Amazing! Welcome Pickups has the best customers! Thank you so much for your support!

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Many thanks for your feedback. We are glad your happy with our service.

Posted 5 years ago

“Horrible experience Booked service in advanced. When I landed at the airport in Madrid, after being traveling for almost 15 hours with my 1.5 yo son, I had an email from Welcome Pickups that they had made a refund for the service with no reason or explanation of why they cancelled the service. I tried to call their “customer service” number just to get an answering machine asking me to leave a voicemail. There was no way to contact them to solve the problem. At the end, I took a cab right at the airport (car seat for my son included) which was so much cheaper. I WOULD NOT RECOMMEND WELCOME PICKUPS AT ALL!!!”

Helpful Report

Posted 5 years ago

Good day, Sounds like you had a stressful situation and we definitely would like to investigate this case further. What you have described is not the kind of service that we pride ourselves on, so one of our representatives will be in touch with you in order to discuss your experience. We appreciate the time you took to share your experience.

Posted 5 years ago

“COMPLETELY USELESS!!!! I phoned 3 times to confirm after I had already paid and on the last call, after I was promised an email with driver information only for them to tell me 40 minutes before I needed for the collection that there was no driver!! as I was given no time I could not arrange another collection. I will never use this company again.”

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Posted 5 years ago

Hello, We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Welcome Pickups team

Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 5 years ago

“Welcome Pickups is a very reliable ride when you get to Hongkong. Their drivers are very professional. Its just a bit pricey.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best

Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 5 years ago

“Amazing service”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best

Posted 5 years ago

“Everything was perfect and smooth even amidst the worst strike of public transport in Paris. Welcome taxis still had a normal price, which we value greatly!”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best

Posted 5 years ago

“The driver is on time and knowledgeable.”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,352 reviews