Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,351 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent driver, super nice and helpful. Recommended”

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Posted 4 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 4 years ago

“Parfait ! Très rassurant quand on arrive tard le soir”

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Posted 4 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best

Posted 4 years ago

“Ottimo e puntuale servizio. Autista molto cortese”

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Posted 4 years ago

Thank you for your review! We hope you won't hesitate to use our services again! We wish you all the best

Posted 4 years ago

“Welcome Pickups are a fantastic taxi service perfect for airport transfer anywhere in the world. Communication, customer service and App are all amazing.”

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Posted 4 years ago

Wow, what a nice review! Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 4 years ago

“Simple rapide et efficace.”

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Posted 4 years ago

Thank you for trusting us! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 4 years ago

“Casablanca Morocco: On time, polite and friendly driver.”

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Posted 4 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. All the best

Posted 4 years ago

“Professional service, on time with good communication”

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Posted 4 years ago

Thank you for this review! We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 4 years ago

“Great service to pick us up at the Athens airport. Very easy to book the trip on the app. Definitively recommend it!”

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Posted 4 years ago

Thank you for your review! We are so happy your travel experience started as it should. Don't hesitate to use our services again when you visit a city where we operate! We would love to see you again! We wish you all the best

Posted 4 years ago

“Très pratique !”

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Posted 4 years ago

We are really pleased - exactly the experience we aim to give customers.Thank you so much for sharing your positive experience.

Posted 4 years ago

“Excellent service , polite driver . Mr Matheos rocks !! Antiseptic gel and wet wipes offered for use due to covig virus and a boltle of water. Highly recommended!!”

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Posted 4 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best

Posted 4 years ago

“Makkelijk en ok”

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Posted 4 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 4 years ago

“De chauffeur Lucky was aardig alleen betaal je €30 voor een trip die maar €12 kost. Je wordt opgepikt in een gewone taxi maar betaald bijna 3 keer zoveel als op de 'meter'. Ik adviseer om gewoon een wachtende taxi te pakken.”

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Posted 4 years ago

Dear Hoozemans, We are very sorry to hear about your experience and it’s our goal to make sure every customer receives the best possible service. Please email us with your Transfer ID so we can escalate your request to the appropriate department. We look forwards to hearing fm you Best,

Posted 4 years ago

“Welcome pickups are very clear and helpfull in there emails. One of the drivers, alberto castro, came to pick us up from the airplane. Very proffecional and nice.”

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Posted 4 years ago

“Our driver was very helpful and nice!”

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Posted 4 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 4 years ago

“Le chauffeur a été ponctuel et serviable. Bon suivi du service via les messages. Service impeccable.”

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Posted 4 years ago

“I have used and been happy with this service in the past. One thing of which i was not aware is quite irksome. They advertise that you can cancel up to 24 hours in advance. They do not make it clear that there is a 20% administrative fee for canceling. We had booked them for a fall trip just before the Covid Pandemic hit. Our plans were cancelled and we do not know when we can travel again. They only refund 100% to a future credit. We had only paid for this service a few weeks before we had to cancel since our entire trip was cancelled. Now either they refund only 80% or we tie up almost 50Euros indefinitely. Not good faith or in keeping with industry standards. Boo to Welcome pickups for this user unfriendly policy”

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Posted 4 years ago

Dear Traveller, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“Very friendly and helpful!”

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Posted 4 years ago

Wow, what a nice review! Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 4 years ago

“goed bedrijf en een hele fijne chaffeur”

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Posted 4 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 4 years ago

“Cancelled 5 months in advance, and they are not providing a 100% refund. Taking 20% for providing 0 service. Dishonest, and once travel picks up again, we will never use them!”

Helpful Report

Posted 4 years ago

Dear Traveller We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“Confirming other peoples comments about not offering 100% refund, when I cancelled 5 months in advance. In the future, when travel picks up again, I will not be using Welcome Pickups, and recommend others avoid as well. We should not be doing business with companies that are dishonest and falsely advertise about 100% money back guarantee if you cancel in advance, only to change policies to their benefit as the global situation changes. It affects everyone, and if you book a service, and no services are rendered, and you cancel in advance, there should be a 100% refund. Also, 2 weeks later and still waiting for a refund of 80%.”

Helpful Report

Posted 4 years ago

Dear Greta We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

Welcome Pickups is rated 4.9 based on 6,351 reviews