Login
Start Free Trial Are you a business?? Click Here

Welcome Pickups Reviews

4.9 Rating 6,366 Reviews
97 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,366 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Anonymous
Anonymous  // 01/01/2019
I used them for a round trip from Jeddah to Makkah, Saudi Arabia. They ask so many questions for details they should not know. They will ask for all the people's names and passport numbers. Once I arrived in Jeddah, I did not find anyone waiting for me in the airport. However, the driver sent me a WhatsApp video to follow until I got outside the airport; the drivers were not friendly indeed. The contact person is ok and has some customer service experience. However, the local drivers are unfriendly. Even if you say thank you, they will not reply to you. I did not tip any of the two drivers because of their way of dealing with me. They will not help you with your luggage. One driver knows nothing about Makkah and keeps driving in Makkah for almost one hour until he finds the hotel. He was completely lost in Makkah. Also, the price is exaggerated. Also, be careful, no refund at all.
Helpful Report
Posted 3 months ago
Issue resolved
Helpful Report
Posted 1 year ago
Hi! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention. “
Posted 1 year ago
Driver was courteous, friendly, and helpful. I have no problems whatsoever with him. However, the service itself is way overpriced. Instead of being conveniently picked up at the curbside and taken to your destination, you first have to walk to the bus stop, get on the bus, and drive to another parking lot some distance away. Mind you this is with a lot of luggage. Save yourself the time and money, just get a fixed price taxi from the line. It will be much more convenient and a fraction of the price. If anything, this service should cost LESS than the taxis given the incovenience in using it.
Helpful Report
Posted 5 years ago
We always appreciate customers who take the time to give us their feedback and will make sure to implement additional precautions to improve our services. Thank you for taking the time to review your experience with us.
Posted 5 years ago
Only good. The driver was talking by phone all the travel. Not a good car. It was like a simple taxi. Poor service
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best
Posted 5 years ago
After receiving my complaint in my review last week I am pleased to say that the company has been in touch and are happy to pay for the cost we incurred in having to acquire a new transfer vehicle. Thankyou Glykeria Lougiaki for your help
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,
Posted 5 years ago
I recently booked a return transfer from Ibiza to a villa. The initial booking was easy and I enjoyed receiving the confirmation email. What I didn't like was the very late driver allocation. It wasn't until a few hours before that we had the driver details both there and back and I must have rang over 5 times each way to chase these details. It didn't leave me much hope to be honest. However our driver both was lovely and very punctual. The minibus was very hot with no A/C but that's not a huge problem. I would book again knowing that the transfer did turn up both ways but I did not enjoy the waiting for confirmation considering I booked a few weeks in advance. The driver also changed 3 times each way on the day. All in all OK but could have been better. Wasted a lot of time ringing customer services.
Helpful Report
Posted 5 years ago
Dear Traveler, We are very glad that our lovely drivers managed to meet your expectations and that you have enjoyed your ride! We do understand that the driver assignment process was a concern for you but would like to assure you that we have a specialized team that is closely monitoring all transfers that are due to be operated daily. A member of our Customer Care department will contact you as we are more than eager to discuss with you further so that you can share more details and thoughts about your recent experience using our services! We hope that you will take the time and reply to our representative. Thank you!
Posted 5 years ago
Very nice trip
Helpful Report
Posted 6 years ago
Le service est un peu cher MAIS efficace (les 2 chauffeurs étaient à l'heure et aimables) Par contre pas moyen d'effectuer 1 changement après paiement. J'ai du téléphoner pour 1 changement d'horaire....Numéro francais (00 33) mais personne ne parle français.....donc il vaut mieux savoir parler anglais
Helpful Report
Posted 6 years ago
it was ok. driver was prompt at pickup point.
Helpful Report
Posted 6 years ago
Nice service. But would love more info when the final quoted price is different from the first price you get.
Helpful Report
Posted 6 years ago
We are very sorry that we did not make you aware of why the price changed. Prices at this airport are different based on the day of the transfer. Since we follow all local laws regarding cost of airport transfers, we must also adjust our prices when dictated by the city. We are glad you enjoyed your transfer and we hope to see you again.
Posted 6 years ago
my order no. 264804 - 1-Day Hop-On Hop-Off Barcelona Tour - .a voucher could not be printed. was not attached. we have only the confirmation and in the Tourist bus they have not accepted the confirmation and the could not verify our order, but we have not the phone at the welcome. After about an hour of unexpected contact with the welcome, unfortunately without success,they took us to the bus. only thanks to willingness of Tourist Bus people, we could see Barcelona. Never with Welcome ...
Helpful Report
Posted 6 years ago
Was a mixup with my pickup, driver showed up hour late (Or hour early, was confusing with time differences) but had to book other taxi. Got a refund after asking, and driver back to airport at end of holiday was pleasant, early and went as planned. Fair price, I would say read the reviews instead of looking at stars, preset rating is 5 and you have to change it from that which many wouldn't see.
Helpful Report
Posted 6 years ago
Unfortunately, we were let down on the day we arrived. They had not informed us they could not pick us up from the airport, until after we arrived! They did reimburse us for our full costs and offered a free return journey to the airport at the end of our holiday. The return journey was excellent, driver was very friendly and knowledgeable. I would use Welcome Pickups again.
Helpful Report
Posted 6 years ago
Welcome Pickups is rated 4.9 based on 6,366 reviews