Wellcoda Reviews

Name: Wellcoda
Rating: 3.88

3.9 Rating 26 Reviews

73 %

of reviewers recommend Wellcoda

Company Reviews

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Metrics

3.9

Based on 26 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

01313082756

Email:

a.camacho@wellcoda.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a hoodie on 7 October. It arrived on 7 November but was too small. I was asked if I wanted to return the item or order a larger size. I ordered a larger size and was told it would be sent free of charge and no need to return the original item. I was given the tracking details on 10 November and told I should receive it between 17 and 22 Nov. It arrived on 21 Nov but it was a size small again. I was told there had been a mix up with the system and the order had been sent to production and would take 3-5 business days. By 3 Dec I had not received the hoodie so I was given the tracking details on 5 Dec and on 7 Dec informed that the parcel had been returned to the depot. I was offered a refund or they would try again to send it. On 13 Dec I was again sent the tracking details and finally on 17 Dec I received the hoodie in a size large. The Customer Service was very proactive and always kept me informed of what was happening. Although the parcel kept getting lost or the wrong size was sent, I did get three hoodies for the price of one! Shame it took so long as it was a birthday present for someone but all in all it wasn't a bad service. Thank you.”

Helpful Report

Posted 2 years ago

Wellcoda is rated 3.9 based on 26 reviews