“More of the same, order placed weeks ago and no sign of delivery. beware though as soon as paypal launch an investigation into your refund this company sends out an imminent delivery notice to you to stall the refund, total scum. BEWARE”
“Ordered the 30" Luxury pre-lit wreath on the 19th November and it arrived 3 days later.
I have seen this wreath on lots of Instagram posts and it didn't disapoint.
I decorated it in Blush pink and Champagne gold this year.
Next year I will upgrade too the 100cm wreath and use this one I side.
Absolutely love it and have had so many compliments and people stopping to take pictures”
“STAY CLEAR!
I made an item for 4 items on the 6th December with a 3-4 day delivery.
It got to the 12th and I had still not heard anything or received my order.
I emailed with no response. I then looked at reviews and emailed again to state I was taking further action. Still no response or no products.
DO NOT ORDER FROM THIS SITE!!!”
“We had to wait 3 weeks for our tree and couldn’t get hold of anyone, but we did receive generic email updates and we were so happy when we could see that at last our order was being processed for delivery. I have to say the tree is absolutely gorgeous and we’re delighted!”
“This is a rogue outfit...supposedly UK based...no one answers the phone , no one answers emails.
I paid premium delivery for a tree stand ( 1-2 days delivery) ...have heard absolutely nothing despite 3 emails and multiple attempts to call them.
Shocking service.”
“I wanted to return a Garland as it was unused and not needed still fully boxed and untouched, I ordered 1 to many. Wanted to arrange a “hassle free return” The support line does not answer it just says no support staff are available, there is no way of getting hold of anyone. I need a returns label. I email the support@ email 5 times and no one has come back to me. My 30 days is near to running out, you cannot reach them. Terrible customer service. Even if I pay to return it, it may not be refined back to me.”
“VERY disappointed with the service from this company. I ordered a Christmas Wreath on 11 November, payment was taken from my account on 12th. I emailed on 19th and then on 23rd requesting a delivery date. NO REPONSE. Also no response on the phone, just a recorded message telling me to ring back. Finally received an email apologising for delay and assuring me that item would be despatched in 5 days and they would advise me of tracking number. Finally, when I had still received nothing, on 03 Dec I requested a refund . I am SO GLAD that I paid via Amazon Pay, as THEY have arranged a refund. I have still (on 17 Dec) received no communication from WeRChristmas, except they had the audacity to send me an email wishing me a Merry Christmas !!! and advising that orders placed after midnight on 9th Dec would continue to be processed, but pre-Xmas delivery could not be guaranteed. Unfortunately, I didn't feel inclined to return the good wishes, and I will certainly never have anything to do with this company again.”
“Absolutely dreadful service. No one answers the telephone or emails. Product arrived 4 weeks late, damaged. Tried to email again - No reply. PLEASE DO NOT ORDER FROM HERE!!!
I very rarely leave reviews but felt I had to warn others”
“They are currently claiming that if you order by 18th December you can get your goods in time for Christmas. How is this possible when they still haven't delivered my order made on 1st December. And no response to emails, telephone doesn't answer. Money taken and nothing delivered. If I had wanted to give to a charity, this is not the one I would have chosen to give my money to.”
“Just like all of the other reviews unfortunately. This company was recommended to me, I wish I had read the reviews prior to purchase. Ordered over 2 weeks ago now, no response to emails and no order has arrived. I do hope this is due to the high demand because of COVID and they are not scamming people out of their hard earned cash.”
“We r Christmas do not provide the goods ordered but deduct the money from your account. Despite numerous attempts to contact them they do not respond.”
“What a hideous company, taking peoples money in these hard times, playing on the fact all we want is a Christmas and playing us all like fools, DO NOT BELIEVE THE REVIEWS ON THERE OWN WEB SITE!”
“DO NOT BUY from this Company - see all reviews with same story. Ordered, paid (luckily I used PayPal - so refund won’t be an issue) then nothing....no order acknowledgement...no delivery date...no dispatch notice...and no reply to the two emails asking when I’d get my tree. Ordered from Mr Crimbo - tree dispatched same day with updates. WeRChristmas...should be called WeRCr*p! Obvious fraudsters, judging by too many similar accounts of people paying and not receiving any goods or responses from the company. Don’t just leave your review, report these to Trading Standards or Citizens Advice and hopefully get them shutdown!”
“I would give 0 stars if I could. Customer service is appalling I made 2 orders on the 30th November with the promise of my delivery coming in 3-4 days, It is now the 11th December and I have had no shipment email, tracking or anything. I have contacted them 4 times via email as they do not answer the phone requesting my order is cancelled and I would like a refund but no reply. I understand it is a pandemic and deliveries can be slower but I have since ordered a christmas tree from somewhere else and have had next day delivery. I have opened a bank dispute today so fingers crossed I will get my refund. DO NOT BUY !”
“Very quick to take your money and then fail to deliver your goods. I ordered a Christmas tree through them and on their web site they say it will be dispatched in 3 to 4 days. It didn't arrive so I tried to contact them, the phones are switched off, they haven't answered my six emails, they don't respond to the numerous comments on their Facebook or Instagram account. I have contacted Trading Standards through Citizens Advice and put in a dispute with my credit card company to try and get my money back. Google this company through buying and read the reviews. Don't buy from them, there are many people without their goods and fighting to get their money back.”
“This company isn't even worth the one star. They take money, don't deliver, won't answer the phone, don't respond to e-mails and are treating buyers with total and utter contempt. The only positive is that there are so many people on review sites saying the same thing, that hopefully others will be warned and not end up having to chase a refund like myself and so many others.”
