“Horrific company - £590 order on the 31/10/20 - no communication for several weeks, telephone switched off and finally get a reply email suggesting items would be 48 hours to no avail, then get an email saying two items out of stock and refunded and items would be five days and guess what no items! Not replying to emails and left completely worried if I will get my items - spoiling such a special time and creating upset like this for customers is appalling! Do not buy from this company!”
“They have taken my money and not supplied the goods. They don't answer the phone and don't respond to emails. Worse than that, they tell you if you email more than once it will take them longer to reply. So you are left just wondering if you will ever receive your goods or a refund. Absolutely appalling.”
“Iv had a very hard year this year like a lot of other people struggling financially etc so with the little bit of budget I do have I thought I would give the children a little bit of Christmas cheer ordered some lights which I couldn’t afford
No lights arrived no Christmas cheer
Children Devi stated as so are we as we can’t afford to buy elsewhere
Rang no answer emailed over and over again no reply
Thanks we R Christmas to ending a bleak year on a black note
I hope all involved enjoy there xmas”
“Absolutely shocking, takes orders and money, then no contact and order cancelled without a reason why. No response to any communication. Terrible service, have to go through PayPal to get a refund on the 2nd order I stupidly placed with them!!!! ! NOT HAPPY!! 😡”
“I actually had a fairly positive experience initially. The tree I ordered was delivered within the timescale given.
It’s only when I had to get in touch about a faulty connecting cable for the lights that I realised there’s absolutely no customer support in place. Similarly to everyone else, I emailed almost a week ago and have yet to hear back and can’t get through by phone.
I consider myself one of the lucky ones that this is my only issue. Will never use this company again.”
“Avoid at all costs! Made an order on 4th November for all our lights and some new items, thought it was strange that still not received anything by 24th November so decided to make contact but received no reply then received an automated email on the 28th November stating that my order had been canceled and refunded? Never experienced such awful customer service from any company that I have ever delt with! Now trying to get the items I ordered (well in advance) ready for Christmas decorating.
Horrible company to deal with and wouldn't recommend anyone use this terrible service they offer!”
“Placed order on 8th November and the website said 4 days for delivery. That time elapsed so I sent the first of many emails to which I got no reply. The customer service number just goes straight to an automated American lady who tells you nobody is available - this is at anytime of day. Finally got an email on 27th nov to say I’d receive the tree in 5 days. On the 30th nov, I got an email saying I wouldn’t be getting the tree at all. It remains to be seen whether or not I’ll get a refund.”
“Would be zero...they don't respond to phone, emails or social media. Tried to cancel my order...they ignored all my emails etc. and took my money. Have now sent item which I had cancelled and it is not up to standard. No despatch note or returns label and no response when requesting they arrange pick up or send returns labels. Avoid at all costs.”
“I should have done my homework on this company, it looks like it takes payment for orders they know they can't complete, you have to chase them for weeks over social media as they don't answer the phone and don't reply to emails then you get a refund. This company is the worst I've ever dealt with.”
“I had to contact the company over Facebook and Instagram to chase up my order as they don't have a working contact number and they didn't answer my emails, my item was saying it was shipped and after a long time they finally messaged me to say they have refunded the order.
I don't believe they even intended to send it in the first place.
The worst company I've ever dealt with.
I would say trading standards should look at their practices.”
“Gosh, I wish I had read these reviews before ordering from this company. I ordered over £400 worth of Christmas decorations from them on the 4th of November and now, I'm just being ignored even though i was promised that the latest time I would receive my order was the 16th of November.
My kids are so unhappy we don't have a christmas tree yet!
The worst part is that they are still currently selling on Amazon too in addition to listing on their website. Please stay away from these guys. DO NOT ORDER FROM "WE R CHRISTMAS"”
“still no tree, taking days to come back to me by email, unable to call them " All agents are busy call back later" told me its with Parcel force and will be will us shotly yet I have no tracker details !”
“Don't buy from this company! Ordered wooden advent calendar with 3-4 days delivery. On Day 6 hadn't been shipped so emailed to ask when would be. Order was cancelled, no explanation or reply to email.”
“I am being too kind to give this company 1 star.
They are a disgrace, took money from many people and failed to deliver the goods, no communication at all, do not answer the phone and do not reply to emails.
They should be shut down.
They are ruining a lot of peoples Christmas and should be ashamed of themselves.”
“I love the tree . Delivery prompt no problems . I am glad I did not read reviews as I would not have used this company . I did and was happy with product and delivery time . A matter of days”
“Same as all the other bad reviews - ordered tree wks ago, hasn't been sent. No reply to emails, they've switched their phone off & hundreds of unhappy customers commenting on their Fcbk page. Still taking orders though! And no mention of all these problems on their website. They'll be going out of business very soon & so they should as they obviously haven't a clue how to run one!”
