“Ordered £158 worth of products and waited over 3-weeks to have to then argue for a refund when it didn't arrive.
These guys oversold, over-promised and they've ruined they're businesses and reputation.”
“I received a pre-lit spiral decoration after reasonable time. However it was not as advertised on the website. It was white not copper. I contacted the support team by email 3 times with no response. I rang once only to be told that the agents were engaged and the phone call was terminated by them. I wish I had read these reviews before!!”
“Made an order a week ago had no correspondence since with updates nothing despite me sending numerous emails of which not one has been replied & attempts to call them “no one to take your call” so frustrating will not be ordering from these again customer services is diabolical”
“Placed my order mid October for delivery first week of November after being messed around I asked for a refund on 16th November and thank god I did as I don’t think many preorders were delivered. Rubbish communication, fake promises and lots of unhappy customers.”
“If I could give it less than 1 star I would. I have not heard from this company since they took my money. I am still hoping my lights turn up before Christmas!!”
“They have also taken my money and delivered no goods, do not answer emails and they do not answer phones, have now joined the other 100s of people they are ignoring”
“Horrific company - £590 order on the 31/10/20 - no communication for several weeks, telephone switched off and finally get a reply email suggesting items would be 48 hours to no avail, then get an email saying two items out of stock and refunded and items would be five days and guess what no items! Not replying to emails and left completely worried if I will get my items - spoiling such a special time and creating upset like this for customers is appalling! Do not buy from this company!”
“They have taken my money and not supplied the goods. They don't answer the phone and don't respond to emails. Worse than that, they tell you if you email more than once it will take them longer to reply. So you are left just wondering if you will ever receive your goods or a refund. Absolutely appalling.”
“Iv had a very hard year this year like a lot of other people struggling financially etc so with the little bit of budget I do have I thought I would give the children a little bit of Christmas cheer ordered some lights which I couldn’t afford
No lights arrived no Christmas cheer
Children Devi stated as so are we as we can’t afford to buy elsewhere
Rang no answer emailed over and over again no reply
Thanks we R Christmas to ending a bleak year on a black note
I hope all involved enjoy there xmas”
“Absolutely shocking, takes orders and money, then no contact and order cancelled without a reason why. No response to any communication. Terrible service, have to go through PayPal to get a refund on the 2nd order I stupidly placed with them!!!! ! NOT HAPPY!! 😡”
“I actually had a fairly positive experience initially. The tree I ordered was delivered within the timescale given.
It’s only when I had to get in touch about a faulty connecting cable for the lights that I realised there’s absolutely no customer support in place. Similarly to everyone else, I emailed almost a week ago and have yet to hear back and can’t get through by phone.
I consider myself one of the lucky ones that this is my only issue. Will never use this company again.”
“Avoid at all costs! Made an order on 4th November for all our lights and some new items, thought it was strange that still not received anything by 24th November so decided to make contact but received no reply then received an automated email on the 28th November stating that my order had been canceled and refunded? Never experienced such awful customer service from any company that I have ever delt with! Now trying to get the items I ordered (well in advance) ready for Christmas decorating.
Horrible company to deal with and wouldn't recommend anyone use this terrible service they offer!”
“Placed order on 8th November and the website said 4 days for delivery. That time elapsed so I sent the first of many emails to which I got no reply. The customer service number just goes straight to an automated American lady who tells you nobody is available - this is at anytime of day. Finally got an email on 27th nov to say I’d receive the tree in 5 days. On the 30th nov, I got an email saying I wouldn’t be getting the tree at all. It remains to be seen whether or not I’ll get a refund.”
“Would be zero...they don't respond to phone, emails or social media. Tried to cancel my order...they ignored all my emails etc. and took my money. Have now sent item which I had cancelled and it is not up to standard. No despatch note or returns label and no response when requesting they arrange pick up or send returns labels. Avoid at all costs.”
“I should have done my homework on this company, it looks like it takes payment for orders they know they can't complete, you have to chase them for weeks over social media as they don't answer the phone and don't reply to emails then you get a refund. This company is the worst I've ever dealt with.”
