“Wreath arrived in good time, but unfortunately unusable because there was no lead contained in the parcel - just a wreath and an adaptor. In addition there was no paperwork enclosed to advise if you wished to return item. I have contacted Werchristmas by email on 3 occasions with no-one getting back to me..
So I am stuck with a product that I cannot use, and yet my payment for the item went out of my account weeks ago.
Not long to chrostmas and I cannot use a product that I paid nearly £100 pound gor, the sender is ignoring my emails, and I cannot even return it for a refund.
So, so disappointed eith the wat this company are happy to take my money and then just ignore the fact that there product was not as advertised.
So, no money, no wreath, and no contact from the company to even try and rectify their mistake.
Merry Christmas”
“Gorgeous christmas tree, really realistic & I've had so many compliments. Baubles arrived with a number of the glass ones smashed per box (one significantly worse than the other!) which is disappointing as there were only a few in each box to begin with.
Amazingly quick delivery time for the tree! baubles arrived a few days after.”
“I love these lighted trees but the star on the smaller tree arrived broken off. I am going to attempt to stick it back on but not sure if it will work.”
“I’ve bought a few things from here now. Garlands, baubles and other tree decs. All pretty good quality for the price paid. Would certainly look again in the future if needing anything else.”
Thank you so much, Marie! We’re thrilled you think it looks great and that you find the price good. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, Sarah! We’re thrilled the connectable lights are just what you were looking for and that you were happy with our service and quick delivery. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
“WeRchristmas are an excellent company to buy from (at Christmas !). I have alway had brilliant service
from them. Their products are lovely, with a tremendous choice on any item that you want. The delivery service is excellent, quick delivery. Pleasant couriers. No problems with deliveries being left in my safe place. I recently had reason to contact customer service with a minor query, which was dealt with courteousy and efficiently. I would highly recommend them.”
Thank you so much for your lovely review! We’re thrilled you had brilliant service and love our products. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
“Tree purchased but sent without a stand. Emailed and received very prompt reply and stand put in post and received within a couple of days. However, stand was not the correct size so seemed to have been dealt with in haste. Emailed to complain and rectified very promptly and given a partial refund. Overall very prompt customer engagement and I'm glad I had plenty of time to await full resolution.”
Thank you so much for sharing your experience, Katherine. We’re glad our team responded promptly and that you received the stand quickly, and we’re sorry the size wasn’t correct initially. It’s great to hear the issue was resolved promptly and that you’re happy with the overall engagement and partial refund. If there’s anything else you need, we’re here to help.
Warm regards,
Team WeRchristmas
