“On the face of it seemed like good transaction. Online info great, order dispatched and arrived quickly and for the main part reasonably happy.
However, I ordered a substantial volume of red berry connectable lights which arrived with a 10% failure rate. Online returns process non functional (many other customers report the same problem) and the Customer service team more interested in shuffling problem tickets around than actually helping resolve the issue.
If you purchase and have problems, don't expect any help or refunds, only to write off the loss...”
“Quite disappointing - looks nothing like the website images, to the extent I would say it is a completely different product shown! Sparse branches even when opened out, generally cheap looking for £115.”
“We ordered a tree which has got to be said, although quite expensive is good quality.
Unfortunately that’s where the good experience ends. My personal details, as required when placing the order were twice mixed up with other orders and also added to other people’s accounts with names and addresses. In short my personal details were NOT SECURE or private and added to other accounts.
When I requested that my details be removed from their records I received a curt message from “Morgan” which basically said, “well it was you who added them” I did explain I provided them because it was required.
Good Xmas Trees but appalling GDPR processing followed by almost rude customer service. Unfortunately because of those reasons I would not recommend WeRChristmas to anyone who values their privacy”
“Loved this tree , pre lite & the snow looks fabulous, really pleased with it . Just wish I brought the 7 ft one as it a little on the small side for my room size .”
Thank you so much, MRS! We’re thrilled you’re pleased—just like the photo. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
