“Ordered a tree when they said two days delivery over a week now and asked for money back refunded straight away obviously didn’t even have them in stock won’t use again . Now can’t find any in stock anywhere thanks !!!”
“Bought an 8ft pre-lit tree this year and whilst delivery was delayed by over a week I was able to communicate and receive responses to my queries and when it arrived I was quite happy with the product”
“Items ordered almost 2weeks ago, yet to receive tracking details as promised. No one to speak with. They still keep sending marketing emails which is simply irresponsible”
“Placed an order said was available for next day delivery
Did not come , no tracking tried to contact no reply a total shambles will never use this site again !!!!”
“I have been waiting for my order and get no response from this company at all. I have sent dozens of emails, live chat requests and social media comments but no one bothers to get back to me. There are thousands of people trying to get their items yet this company continues to not respond. I wish I read reviews before i ordered from them. Stay away from them!! DO NOT ORDER FROM THIS COMPANY”
“Ordered the natural fir garland and the natural pine garland expecting to get a NATURAL garland, it’s 100% plastic, why not say natural looking, this is misleading, I’m so angry, this was for my eco friendly business and is the only reason I ordered from this company was because I thought I was getting a natural fir garland. Not natural looking, it Doesn’t even look natural it looks like PVC I could have bought a plastic one for a third of the price on eBay, this wasn’t cheap but I was willing to pay for a natural garland”
“Bought a pre lit twig that only partially works. Have sent 12 emails and had no response at all . I would sat they are a sham company and would advise anyone not to buy from them. They do not publish a phone number usually a sign of a rogue trader.”
“Ordered a prelit 7ft Christmas tree. The tree arrived and it was MUCH more sparse than in the image, was disappointed at how poor the quality was. It looked cheap, which was disappointing for the expensive price tag. Once assembled and plugged in, I find out the middle section of lights did not work. I contacted the company to ask to return the product and a refund. They do not offer a collection service to return large items, which is ridiculous. So now I need to haul this huge tree to the post office somehow; it won’t even fit in my car. In hindsight I should have checked their returns policy before purchasing, that would have been a red flag. Clearly they are using a difficult, impractical returns policy to shift poor quality, broken goods. DO NOT SHOP HERE”
“I wish I had saw these comments before I ordered I need to send items back I have not got a Printer for the label my nearest shop is 15 miles away I can’t contact them never again I hope the tree is working the lights”
“Terrible service. Tree is advertised on their website as hinged easy assembly - it is not hinged in any way and requires lifting heavy sections above head height to put it together. The company refuse to acknowledge their website and advertising is incorrect. I've raised a formal complaint.”
“Nothing received and they don't have any notion of service.
No goods received and absolutely no help.
Still waiting for an order placed in November to be dispatched.
No updates at all and no response to emails.
ETA. We are Christmas refused to cancel the order and instructed me to refuse delivery.
This we did, but despite delivery evidence dated 5 days after they're insisting we accepted the parcel on a day we weren't at home.
Avoid this company.”
“Stay away from this company, they will not reply to numerous emails / unable to call. They sent a completely different item I ordered. BEWARE YOU BEEN WARNED !”
“If I could give no stars I would, I've been left with a poor quality tree and given no options in terms of a suitable replacement. Communication is absolutely shocking, I've chased almost 10 times through various methods and I'm not getting a response. I've basically been forced to use a tree that I'm not happy with, if I don't use it I have no tree to put my 2 year old sons presents under. Total disgrace!!!”
“Avoid this company
Sent sub standard product with no return note
They are not responding to e mails or live chat. Basically you are just giving your money away”
“17 days from order on November 26th and no delivery. Managed to get a £15 refund from Live Chat, but that's now switched off with their phone number. Wish I had Google'd them first but their website/advertising seemed high-end.
DON'T ORDER FROM THEM!”
