“Absolutely shocking, takes orders and money, then no contact and order cancelled without a reason why. No response to any communication. Terrible service, have to go through PayPal to get a refund on the 2nd order I stupidly placed with them!!!! ! NOT HAPPY!! 😡”
“I actually had a fairly positive experience initially. The tree I ordered was delivered within the timescale given.
It’s only when I had to get in touch about a faulty connecting cable for the lights that I realised there’s absolutely no customer support in place. Similarly to everyone else, I emailed almost a week ago and have yet to hear back and can’t get through by phone.
I consider myself one of the lucky ones that this is my only issue. Will never use this company again.”
“Avoid at all costs! Made an order on 4th November for all our lights and some new items, thought it was strange that still not received anything by 24th November so decided to make contact but received no reply then received an automated email on the 28th November stating that my order had been canceled and refunded? Never experienced such awful customer service from any company that I have ever delt with! Now trying to get the items I ordered (well in advance) ready for Christmas decorating.
Horrible company to deal with and wouldn't recommend anyone use this terrible service they offer!”
“Placed order on 8th November and the website said 4 days for delivery. That time elapsed so I sent the first of many emails to which I got no reply. The customer service number just goes straight to an automated American lady who tells you nobody is available - this is at anytime of day. Finally got an email on 27th nov to say I’d receive the tree in 5 days. On the 30th nov, I got an email saying I wouldn’t be getting the tree at all. It remains to be seen whether or not I’ll get a refund.”
“Would be zero...they don't respond to phone, emails or social media. Tried to cancel my order...they ignored all my emails etc. and took my money. Have now sent item which I had cancelled and it is not up to standard. No despatch note or returns label and no response when requesting they arrange pick up or send returns labels. Avoid at all costs.”
“I should have done my homework on this company, it looks like it takes payment for orders they know they can't complete, you have to chase them for weeks over social media as they don't answer the phone and don't reply to emails then you get a refund. This company is the worst I've ever dealt with.”
“I had to contact the company over Facebook and Instagram to chase up my order as they don't have a working contact number and they didn't answer my emails, my item was saying it was shipped and after a long time they finally messaged me to say they have refunded the order.
I don't believe they even intended to send it in the first place.
The worst company I've ever dealt with.
I would say trading standards should look at their practices.”
“Gosh, I wish I had read these reviews before ordering from this company. I ordered over £400 worth of Christmas decorations from them on the 4th of November and now, I'm just being ignored even though i was promised that the latest time I would receive my order was the 16th of November.
My kids are so unhappy we don't have a christmas tree yet!
The worst part is that they are still currently selling on Amazon too in addition to listing on their website. Please stay away from these guys. DO NOT ORDER FROM "WE R CHRISTMAS"”
“still no tree, taking days to come back to me by email, unable to call them " All agents are busy call back later" told me its with Parcel force and will be will us shotly yet I have no tracker details !”
“Don't buy from this company! Ordered wooden advent calendar with 3-4 days delivery. On Day 6 hadn't been shipped so emailed to ask when would be. Order was cancelled, no explanation or reply to email.”
“I am being too kind to give this company 1 star.
They are a disgrace, took money from many people and failed to deliver the goods, no communication at all, do not answer the phone and do not reply to emails.
They should be shut down.
They are ruining a lot of peoples Christmas and should be ashamed of themselves.”
“Same as all the other bad reviews - ordered tree wks ago, hasn't been sent. No reply to emails, they've switched their phone off & hundreds of unhappy customers commenting on their Fcbk page. Still taking orders though! And no mention of all these problems on their website. They'll be going out of business very soon & so they should as they obviously haven't a clue how to run one!”
“Avoid at all cost, paid next day delivery, a week ago, still no tree, won't respond to emails, call customer hell line, says we are busy, so call back later and cuts you off, there a joke, terable customer service! There is none!! AND STILL NO Tree!!”
“Ordered 4 weeks ago and still no delivery. Of course they blame COVID and lockdown. Was promised shipping yesterday and now can't get in touch with them”
“Paying customers are waiting 5 or 6 weeks for their paid items yet social media influencers who receive theirs free are getting them in a few days.
What a shocking company who then block you on Instagram if you question them.
They won't ever get another cent of my money.
Keep hold of your money & shop elsewhere!!”
“Customer service don’t respond. Can’t get hold of them!! Was told my delivery was due last week after waiting for weeks and nothing has come.
Took my money weeks ago.....
DO NOT USE”
“Placed an order on 23rd October, £166, kept chasing to find out where the order was, received a response, saying due to Covid was out of stock but would be in and dispatched on 13th November. Still not received nor now any response at all from customer service. Would never buy from this company again. Terrible service, appalling customer service. You can't speak to them on the phone as it says no customer service agent available and to call back again, and again and again. Argh!!”
“No tree I re-ordered in October, can't get through on the phone, won't reply to my emails. If they can't deliver, why don't they just say and refund my money.
Call phone lines down
Email no answers
Instagram message no answer
No tried facebook🙄”
“It doesn't worth its money at all. I bought Christmas bulbs. They are from very cheap materials and looks horrible for £20 was very disappointed. I won't shop here in the future or recommend products.”
